Hotel & accommodations guest services staff Work, Jobs in Lutterworth, Lec (with Salaries)

Guest Service Assistant Match Days Only
Holiday Inn Express Leicester —Leicester
- £12.71 an hour
- Part-time
- Bilingual
- Hospitality
- Bar
Quick apply
Front of House Host
Highgate House —Northampton
- £25,920 a year
- Weekend availability
- Hospitality
- Customer service
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
14d
Nights - Team Member
Premier Inn —Kettering
- Up to £13.66 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
Guest Service Agent - Part-time
Hilton —Northampton
- £12.71 an hour
- Part-time
- Hotel
- Hotel experience
Ground Floor - Team Member
Premier Inn —Market Harborough
- Up to £13.06 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
Reception Team Member - Part Time
Travelodge —Swannington
- £12.71 an hour
- Full-time
- No experience needed
- Hotel
- Employee discount
Night Guest Service Supervisor - Part time
Hilton —Northampton
- £13.31 an hour
- Part-time
- Employee stock purchase plan
- Annual leave
Hotel Night Porter
The Aviator Hotel —Northampton
- £13.73 an hour
- Weekend availability
- Hospitality
- Bar
- Microsoft Office
Quick apply
12d
Concierge Assistant
Loughborough University —Loughborough
- £26,108 a year
- Part-time
- Hybrid work
- Bar
- Customer service
- University
6d
Reception - Team Member
Premier Inn —Northampton
- Up to £13.06 an hour
- Part-time
- Customer service
- Hotel
- Employee discount
Quick apply
12h
Part-Time Hotel Groups & Reservations Coordinator
TELEGRAPH HOTEL —Coventry
- From £13 an hour
- Part-time
- Bar
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
13d
Nights Team Member
Premier Inn —Wellingborough
- Up to £13.66 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
4d
Guest Service Assistant - Front Office (Reception) - 12 month fixed term
Hampton by Hilton Corby —Corby
- £12.85 an hour
- Part-time
- Bilingual
- Hospitality
- Microsoft Excel
- Free parking
- Store discount
Quick apply
6d
Hotel Team Member - Part Time
Travelodge —Leicester
- £12.71 an hour
- Part-time
- No experience needed
- Hotel
- Employee discount
8d
Part Time Receptionist - 24 hours
TELEGRAPH HOTEL —Coventry
- From £12.81 an hour
- Part-time
- Bilingual
- Hospitality
- Bar
Quick apply
10d
Student Experience Team Member
Unite Students —Coventry
- £26,500 a year
- Weekend availability
- Hospitality
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
5d
Ground Floor Team Member
Premier Inn —Warwick
- Up to £13.06 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
16h
Receptionist
Champneys Springs —Ashby-De-La-Zouch
- Up to £12.71 an hour
- Full-time
- Hospitality
- Customer service
- Front desk
- Free parking
- Employee discount
Quick apply
5d
Night Auditor
Mercure Daventry Court Hotel —Daventry
- Part-time
- Hospitality
- Hotel
- Analysis skills
- Employee discount
Quick apply
Nights Reception Supervisor
Marriott Leicester —Leicester
- Weekend availability
- Hotel
- Employee discount
Quick apply
23h

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Guest Service Assistant Match Days Only

Holiday Inn Express Leicester
Leicester

Quick apply

Job details

Part-time
£12.71 an hour

Qualifications

Bilingual
Hospitality
Multilingual
Guest services
Hotel experience

Full job description

People

To aid and assist guests throughout their stay in a friendly and professional manner
To be fully aware of daily activities in the hotel
To maintain good working relationships with colleagues in the Reception area and other departments of the hotel
To be able to take a reservation in the absence of the Reservations team ensuring that all information is correctly recorded
To attend training when required,
To fully understand and execute all shift operations and tasks working to shift checklists
To constantly improve and develop product knowledge to maximise quality of service
To be able to be cross-train in other departments to develop individual potential.

Quality

Ensure telephones are answered promptly and correctly to maximize business and minimize guest frustration.
To take appropriate action to resolve guest complaints
To actively seek solutions to improve IHG Heartbeat Scores.
To be aware of guest feedback on IHG Social Listening Tool.
To ensure that guest details/history are accurately maintained to ensure individual needs are recognized and adds value to the guest experience.
To directly co-ordinate the activities of all outlets, thus ensuring high standards of cleanliness and service are maintained throughout in order to reflect the brand standards on all occasions.
To ensure routine maintenance is carried out in your areas of responsibility, reporting any damage, wear and tear. To complete bar duties, including setting up replenishing of stocks, serving guests, cleaning tables and washing glasses.
Setting up, preparation, service and clearing breakfast including using the dishwasher and general cleaning and tidying.
Public area maintenance including replenishing of vending area and toilet supplies.
Preparation and clearing of meeting rooms.
Ensure the team maintain the hotel, collect any litter, remove/report hazards
To ensure compliance throughout the department and hotel with brand, hotel and company operating standards.
To be fully conversant with the Hotel policy on:
Fire & Evacuation
Security procedures
Health & safety policy
Personnel & Training procedures
To serve guests in a friendly and professional manner

Profit

Participate in guest activities that promote the hotel product and its services
To create and take advantage of sales opportunities in order to maximise hotel revenue
To be fully aware of the hotel facilities and promote them whenever possible
To answer telephones promptly and correctly to maximise business and minimise guest frustration
To be consistently aware of the hotel’s availability and sell rooms at the best possible rate
To maintain a high level of awareness of local competitors and trends
To remain focused on sales and standards

General

Comply with the company codes of conduct at all times
Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals
Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries
Understand your role and responsibilities in terms of the hotel Health & Safety Policy including completion of all mandatory training
Familiarise yourself with emergency and evacuation procedures
Understand your responsibilities with regards to security
Proactively pursue all practices in line with Company environmental and energy saving initiatives
Have a flexible approach to the hours you are required to work to meet the needs of the business

Job Type: Part-time

Pay: £12.71 per hour

Work Location: In person

Quick apply

Refine Your Search

hotel & accommodations guest services staff jobs in lutterworth, lec

Guest Service Assistant Match Days Only

Front of House Host

Nights - Team Member

Guest Service Agent - Part-time

Ground Floor - Team Member

Reception Team Member - Part Time

Night Guest Service Supervisor - Part time

Hotel Night Porter

Concierge Assistant

Reception - Team Member

Part-Time Hotel Groups & Reservations Coordinator

Nights Team Member

Guest Service Assistant - Front Office (Reception) - 12 month fixed term

Hotel Team Member - Part Time

Part Time Receptionist - 24 hours

Student Experience Team Member

Ground Floor Team Member

Receptionist

Night Auditor

Nights Reception Supervisor

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