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IT Project Service Manager

Rhenus SE & Co. KG -
Nuneaton

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Job details

Permanent | Full-time
6 days ago

Qualifications

Jira
Logistics
Business processes
Warehouse management system
English
Bachelor's degree
Industrial engineering
IT
Communication skills
Information Technology

Full job description

Start date 31/07/2026

Time Type Full time

Contract Type
Permanent

Mobile Work Partial mobile working

Reference ID JR123204

Company Name Rhenus Warehousing Solutions Lutterworth Limited

Location

Nuneaton

Job Category Information Technology

Business Unit
Warehousing Solutions

Contact Person Atlanta Palmer
+44 (24) 75384074

Your Benefits

Continuous Training

Sharpen your skills and advance your expertise with our professional development programs.

Great Team

It’s truly the people that make the difference — and with us you’ll join the best team around.

Flat Hierarchies

Get straight through to the decision-makers with our streamlined organizational structure.

Room for Innovation

Turn your ideas into action in an environment that champions creativity and empowers you to lead change.

Events

From team outings to holiday parties and networking events, we build strong connections by spending quality time together.

Quick Decision Processes

Make things happen faster with streamlined processes that promote efficiency and effectiveness.

Reference ID JR123204

Company Name Rhenus Warehousing Solutions Lutterworth Limited

Location

Nuneaton

Job Category Information Technology

Business Unit
Warehousing Solutions

Contact Person Atlanta Palmer
+44 (24) 75384074

Job Description

What you can expect

Monday to Friday: 08:30 to 17:00 (30 minute unpaid break)

Project Delivery and Execution

Lead regional WMS implementation and migration projects from initiation to go-live, ensuring delivery within agreed scope, timeline, cost, and quality standards.
Translate portfolio priorities and project objectives into structured execution plans, milestones, and delivery commitments.
Proactively manage project risks, dependencies, issues, and escalations, ensuring timely intervention and sound decision-making.
Safeguard delivery quality across projects by maintaining visibility on progress, bottlenecks, deviations, and corrective actions.
Ensure project execution remains pragmatic and outcome-oriented, balancing standardization, customer needs, and operational feasibility.

People Leadership and Team Management

Lead and manage a team of functional and technical consultants and/or project-assigned specialists within the RIC structure.
Plan, allocate, and rebalance resources across projects in line with priorities, capacity, required competencies, and delivery commitments.
Drive performance, accountability, and behaviours aligned with a high-performing project delivery culture.
Provide coaching, regular feedback, performance evaluation input, and development guidance to team members.
Support capability development and succession readiness by identifying gaps in skills, experience, and role maturity across the team.

Portfolio, Demand, and Capacity Management

Maintain an up-to-date regional project pipeline, ensuring clear visibility on demand, status, capacity, and execution outlook.
Structure and translate incoming business demand from countries, business development, and regional stakeholders into realistic planning scenarios.
Align priorities, resource needs, sequencing, and delivery trade-offs with the Head of RIC NW.
Create transparency on project workload, consultant utilization, and execution constraints to support informed prioritization and governance decisions.
Contribute to regional planning cycles and master planning processes by ensuring project demand and delivery capacity are continuously aligned.

Collaboration with the WMS Architect

Work in close alignment with the WMS Architect to ensure solution designs are translated into executable, realistic, and controlled project delivery plans.
Safeguard the operational handover from architecture and design into implementation by ensuring the project team understands scope, dependencies, and design intent.
Identify delivery gaps, ambiguities, or execution risks arising from solution design and address them pragmatically together with the WMS Architect.
Step in where needed to maintain momentum, remove delivery obstacles, and protect project outcomes without undermining design governance.
Ensure design, delivery, and project governance remain connected throughout the project lifecycle.

Stakeholder and Partner Management

Act as the key regional IT counterpart for project execution towards country IT teams, business stakeholders, Business Development, Engineering, Group IT, and the BY Competence Center.
Build effective working relationships across countries and functions to ensure decisions are timely, expectations are aligned, and projects are executable.
Ensure clear governance and escalation paths for project topics requiring cross-functional decision-making or management attention.
Facilitate operational alignment between business expectations, solution direction, and delivery capability.
Represent the RIC project delivery perspective in regional and cross-functional discussions, ensuring transparency around capacity, risk, and execution readiness.

Migration and Transformation Delivery

Lead the execution of migrations from legacy or sunset systems towards target WMS platforms and related strategic applications.
Ensure migration projects are structured, repeatable, and adequately controlled across design, preparation, testing, cut-over, and stabilization phases.
Safeguard delivery readiness across systems, environments, data, interfaces, and team capabilities.
Drive predictability in transformation programmes by enforcing disciplined preparation, issue resolution, and execution follow-up.
Ensure that transitions contribute to a scalable future application landscape and do not create unnecessary local complexity or technical debt.

Governance, Standards, and Ways of Working

Ensure all projects follow agreed Rhenus governance principles, project methodologies, templates, and tooling standards (e.g. JIRA).
Promote disciplined project execution through structured planning, reporting, issue management, and decision documentation.
Drive consistent use of project controls, standard deliverables, and quality checkpoints across the regional portfolio.
Escalate major delivery risks, deviations, or structural constraints to the Head of RIC NW in a timely and fact-based manner.
Embed a project-driven and performance-oriented way of working across the delivery organisation.

Continuous Improvement and Value Orientation

Continuously improve delivery predictability, efficiency, and transparency across project services in the RIC.
Identify improvement opportunities in staffing, planning, governance, reporting, and delivery methods, and translate them into practical actions.
Contribute to the professionalization of the regional project services function by standardizing good practices and reducing ad hoc execution.
Work closely with project teams, architects, and stakeholders to improve the effectiveness and business value of implementation and migration activities.
Support the Head of RIC in monitoring key delivery indicators and identifying structural opportunities to increase value from project activities.

Support to Business Development and Pre-Project Activities

Support Business Development and relevant stakeholders in shaping feasible customer solutions and implementation approaches.
Provide delivery input on timelines, resource needs, implementation risks, and execution feasibility during pre-sales or project preparation phases.
Ensure proposed project approaches remain realistic, scalable, and aligned with available capabilities and standards.
Contribute to reliable delivery assumptions that strengthen customer proposals and reduce implementation uncertainty.

Key Deliverables

Successful delivery of regional WMS implementation and migration projects within agreed scope, quality, timeline, and cost parameters.
Transparent and up-to-date regional project pipeline, including clear status, capacity view, and delivery outlook.
Well-managed, capable, and performance-oriented project services team with clear priorities and development direction.
Reliable execution of migration and transformation activities from legacy to target platforms.
Consistent application of project standards, methods, governance principles, and reporting disciplines across the RIC.
Improved predictability, efficiency, and maturity of regional project delivery and resource planning.
Strong collaboration model between project execution, architecture, business stakeholders, and regional governance.

What you bring

Required Skills and Experience

University degree or equivalent experience in information technology, logistics, industrial engineering, or a related field.
5–10 years of experience in IT project delivery, preferably in WMS, logistics, warehouse automation, or complex application environments.
Proven experience in leading project teams and managing people, including allocation, coaching, and performance steering.
Strong track record in implementation, migration, transformation, or multi-site project environments.
Good understanding of the interaction between business processes, IT applications, integrations, and operational execution.
Strong stakeholder management and communication skills across business, IT, and management levels.
Experience operating within matrix organisations and multi-country delivery structures.
Pragmatic, structured, and able to maintain control under pressure while safeguarding outcomes.
Fluent in English; intercultural awareness and ability to work across countries and functions.

Attitude & Mindset

Acts as a delivery-focused leader who drives execution through structure, ownership, and clear expectations.
Builds strong teams and promotes accountability, collaboration, and continuous learning.
Balances pragmatism with discipline, ensuring that projects move forward without losing control or quality.
Communicates transparently and decisively, escalating where needed and addressing issues early.
Focuses on outcomes, improvement, and sustainable value creation rather than short-term fixes.
Demonstrates resilience and adaptability in a dynamic regional and cross-functional environment.

Business Unit

Warehousing Solutions

Rhenus Warehousing Solutions is one of the leading outsourcing partners for industry and commerce for warehouse logistics solutions. In addition to a large number of its own warehouse centers, Rhenus also takes on projects directly at our customers' premises. The comprehensive, additional services and IT solutions extend far beyond the standard warehouse logistics and complete the individual portfolio of our customers - everything from a single source. Our employees expect exciting tasks, a high degree of personal responsibility, and short decision-making processes as well as plenty of room for professional and personal development.

Welcome to Rhenus

Where our journey of growth connects with yours.

We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.

Recruitment Process

Online application

Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.

Application screening

Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.

Selection Process

Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.

Onboarding

With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.

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