Start your career in IT Support with Dover District Council!
You will deliver first and second line technology support for the Council. First line will be through a service desk function and second line through investigation, use of tools, and detailed knowledge.
Responsibilities:
Ensuring availability of services to staff, councillors and residents
Setup, securing, deployment and support of endpoint devices (laptops, desktops, mobile phones/tablets)
Keeping assets up-to-date on systems such as equipment register, Intune
Supporting line of business applications
Keeping software on endpoint devices up-to-date, prioritising updates to software versions with known vulnerabilities
Troubleshooting and resolving issues on endpoints, servers, audio video equipment, telephony and other technology used by staff and Councillors
Log and keep support tickets up-to-date. Creating knowledge articles to share knowledge with other support staff when needed
Implementing IT changes that have been approved via change control process
Keep databases of software and assets up-to-date
Proactively monitoring consoles in Microsoft 365, in an attempt to resolve issues early
Creating, configuring and removing user accounts and attributed systems such as telephony
Administer databases, including SQL and Oracle
Desirable skills:
Basic understanding of information technology principles, including computer hardware, software, mobile devices, networking and cloud-based services
Understanding of customer service principles and the importance of providing a high-quality support service
Knowledge of cyber security best practices, including password management, data protection and information security
Awareness of IT Service Management processes, including incident, request and change management
Excellent communication skills, both verbal and written, with the ability to explain technical information to non-technical users
Strong customer service skills with a positive and professional approach
Good problem-solving and analytical skills with the ability to investigate and resolve technical issues
Ability to prioritise workload effectively and manage competing demands
Competent in the use of Microsoft Office applications, including Outlook, Word, Excel and Teams
Ability to work independently and as part of a team
Good organisational skills with attention to detail and accuracy
Ability to maintain confidentiality and handle sensitive information appropriately
Willingness to learn new technologies and develop technical knowledge
The following experience would also be beneficial:
Experience of using computer hardware, software and mobile technologies in an educational, voluntary, personal or work environment
Experience of providing customer service or support to users, customers or colleagues
Experience of working collaboratively as part of a team
Experience of managing and completing tasks to agreed deadlines
Experience of troubleshooting technical issues and identifying practical solutions
Entry requirements:
3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours: Shifts of either 8am - 4pm, 9am - 5pm or 10am - 6pm.
We offer a comprehensive employee benefits package, including:
22 days annual leave plus public holidays
A flexible working environment that encourages a good work-life balance
Health and wellbeing support
Local Government Pension Scheme (LGPS)
A remote working policy with the option of home/hybrid working (dependant on role)
Continued professional development
As well as access to the following:
Free access to Vita Health Group employee assistance programme
Free eye test and contribution towards glasses when required for Visual Display Unit (VDU) use
Benenden Healthcare membership
Cycle2Work scheme
Civil Service Sports Council (CSSC) membership
Store discounts with Vivup employee benefits
Leisure Center discounted corporate membership
Additional Voluntary Pension Contributions (AVCs)
Low emission car lease scheme
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
