It service desk engineer Work, Jobs in Mackworth (with Salaries)

IT Service Desk Engineer
Your IT Department Ltd —Eastwood
- Up to £35,000 a year
- Full-time
- Hybrid work
- Mentoring
- Computer networking
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
10d
Technical Engineer
Incora —Derby
- Up to £42,000 a year
- Full-time
- Hybrid work
- Schematics
- Engineering
- ERP systems
8d
Senior IT Infrastructure Engineer
Flint Bishop —Derby
- Weekend availability
- Azure
- Writing skills
- Communication skills
- Employee discount
Quick apply
Microsoft Dynamics 365 Support Engineer (Business Central)
CGI —Nottingham
- Full-time
- Analysis skills
- Continuous improvement
- Agile
Quick apply
Modern Workplace Infrastructure Engineer
Cooper Parry —Derby
- Full-time
- Azure
- AI
IT Technical Engineer
Leek Building Society —Leek
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Mentoring
- Annual leave
- Sick pay
Quick apply
8d
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
- Windows
2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
Senior IT Support Engineer
Kazzoo Ltd —Leicester
- £35,000 - £40,000 a year
- Maintenance
- Mentoring
- In-person
Quick apply
10d
Service Desk Engineer
Potter Clarkson —Nottingham
- Full-time
- Hybrid work
- Computer literacy
- Communication skills
Quick apply
1d
Geo-Environmental Supervisor / Engineer
Kiwa —Derby
- £37,000 - £40,000 a year
- Full-time
- Engineering
- Team management
- Travel
- Annual leave
- Employee assistance programme
Systems Engineer
Thrive —Mansfield
- Full-time
- Hybrid work
- Microsoft Outlook
- Communication skills
- Time management
Quick apply
11d
Senior Software Engineer, Core Experiences - Nottingham, United Kingdom
Speechify —Nottingham
- Remote
4d
Technical Manager
Phenna Group —Castle Donington
- £35,000 - £40,000 a year
- Full-time
- Management
- Business development
- Continuous improvement
Customer Service Administrator
Global Fire & Security Systems LTD —Nottingham
- Full-time
- Computer literacy
- Hotel
- Administrative experience
- Referral programme
Quick apply
5d
Service Engineer (Mechanical) – Coordinate Measuring Machines
Wenzel UK —Wymeswold
- £40,000 - £55,000 a year
- Full-time
- Hybrid work
- Engineering
- Travel
- In-person
- Free parking
Quick apply
11d
Doors engineer, Technical support
Kone —Nottingham
- Overtime
- Customer service
- Computer literacy
- Travel
- Employee assistance programme
- Gym membership
Senior Engineer – Engineering Geologist
Rolls-Royce SMR —Derby
- £50,650 - £66,500 a year
- Full-time
- Hybrid work
- Travel
Consultant Ecologist
AECOM —Nottingham
- Full-time
- Hybrid work
- Mentoring
Geo-Environmental Consultant
BWB Consulting —Nottingham
- Hybrid work
- Master's degree

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IT Service Desk Engineer

Your IT Department Ltd
Eastwood

Quick apply

Job details

Permanent | Full-time
Up to £35,000 a year
10 days ago

Benefits

Free parking
Health & wellbeing programme
Annual leave
Company pension
Company events
Sick pay
On-site parking

Qualifications

Technical troubleshooting
ConnectWise
Incident queue management
Mentoring junior staff
Ticket management
Microsoft Exchange
VoIP
CompTIA Network+
Mentoring
Computer networking
Customer support
Customer interaction
Communication skills
PowerShell scripting
PowerShell
Active Directory
CompTIA A+
Intune
Help desk
Identity & access management

Full job description

About Us

We’re Your IT Department, and we don’t believe tech should be complicated, confusing, or dull. Our job is to make IT straightforward, approachable, and genuinely useful — so our clients can crack on with running their businesses.

We’re big on service, big on relationships, and yes, we even like to have a laugh while we’re at it. If you want to join a team where your ideas matter, your growth is taken seriously, and your work has a real impact, you’ll feel right at home.

Why Join Your IT Department?

Our culture is built on five core values:

Working as a team — we succeed together, share knowledge, and lift each other up
Committed to growth — yours, ours, and our clients’
Respect — for each other, our clients, and the work we do
Customer focused — every decision starts with “what’s best for the client?”
Fun — we enjoy what we do, and it shows

In practice, that means:

People-first culture: Integrity, teamwork, and a genuine passion for helping others
Room to grow: Training, development, and clear career progression tied to your certifications and competence
Work-life balance: Hybrid working, 21 days holiday + bank holidays, and a genuine focus on wellbeing
Recognition: Your successes are noticed, your ideas are welcomed
A team that gets on: Regular socials, charity events, and a supportive, down-to-earth bunch of people

The Role

As a Service Desk Engineer, you’ll be the first point of contact for our clients — taking ownership of incidents and service requests from initial triage through to resolution. You’ll work across a broad Microsoft-heavy stack (Microsoft 365, Azure/Entra ID, Intune, Windows 11, on-prem AD) alongside RMM tools, ConnectWise, IT Glue, and VoIP platforms (3CX, NTA).

This isn’t a “tiered” role where you’re pigeon-holed. We’ve built a competency-based framework: your salary progression reflects your experience, certifications, and demonstrated competence across the full spectrum of service desk responsibilities — from core ticket handling through to advanced troubleshooting, scripting, and security awareness.

You’ll work closely with the Head of Service Delivery/Team Lead towards personal and team KPIs, act as an escalation point for junior colleagues, mentor team members, and contribute to our knowledge base. The role is predominantly office-based with occasional opportunities to support Field and Project Engineers. You may be requested to attend client sites on occasion.

What You’ll Do

Log, triage, and resolve tickets across telephone, email, live chat, and ConnectWise — aiming for high first-time fix rates
Support Microsoft 365: Exchange, Teams, licensing, Conditional Access, MFA, Intune enrolment/compliance
Manage identities across on-prem Active Directory and Azure AD/Entra ID
Troubleshoot Windows 11, macOS basics, Group Policy, and RMM-monitored endpoints
Handle networking basics: DNS/DHCP, VPN, Wi-Fi, external DNS records, WatchGuard firewall queries
Work with security tools: Heimdal AV/patching/email filtering, backup awareness (Axcient/Acronis/Altaro), endpoint security (Heimdal EDR/Defender)
Support VoIP: 3CX/NTA call routing, Jola Mobile Manager awareness
Script with PowerShell, explore Rewst automation workflows, run basic SQL queries
Keep documentation sharp in ConnectWise, IT Glue, and Thread
Mentor junior engineers — working as a team and being committed to growth are our core values
Contribute to SOPs and knowledge base articles
Proactively spot opportunities to improve clients’ systems and networks

What We’re Looking For Essential (GATE Requirements)

CompTIA A+ (or equivalent experience) — GATE requirement
X2 Microsoft (AB-900, AZ-900, AI-900, SC-900) (or equivalent) — GATE requirement
2+ years in a service desk or IT support role
Excellent written and verbal communication — professional, customer-focused manner
Strong troubleshooting methodology and analytical thinking
Ability to prioritise and manage a varied workload under SLA pressure

Desirable

CompTIA Network+
3CX Certified Engineer
Experience with ConnectWise, IT Glue, Thread, or similar PSA/documentation tools
Experience with RMM tools (Heimdal, N-able, ConnectWise Automate, etc.)
Active pursuit of MD-102, AZ-800, or equivalent Microsoft certifications
PowerShell scripting awareness
macOS support experience

What You’ll Get

Salary: up to £35,000 with transparent progression tied to certifications and competence
Fully funded certifications: Microsoft, CompTIA, WatchGuard, 3CX, and more
Structured internal training: NTA, HelpDesk Habits, Thread, IT Glue, RMM, Cyber Security, vendor tracks
21 days annual leave + bank holidays
Pension scheme with employer contribution
Hybrid working (predominantly office-based with flexibility)
Regular 1:1s with your Service Desk Manager for career development
Mentorship opportunities — both as mentee and mentor
Team events, socials, charity days and wellbeing initiatives
Free on-site parking at our Nottingham office
Bupa/Spark (Health and Wellbeing Services)

Ready to Apply?

If you’re looking for a role where you can develop your technical career, make a genuine difference to clients and colleagues, and be part of a team that actually enjoys working together — we’d love to hear from you.

Apply today and become part of the Your IT team.

Pay: Up to £35,000.00 per year

Benefits:

Company events
Company pension
Health & wellbeing programme
On-site parking
Sick pay

Work Location: Hybrid remote in Eastwood (Nottinghamshire, East Midlands Region)

Quick apply

Refine Your Search

it service desk engineer jobs in mackworth

IT Service Desk Engineer

Technical Engineer

Senior IT Infrastructure Engineer

Microsoft Dynamics 365 Support Engineer (Business Central)

Modern Workplace Infrastructure Engineer

IT Technical Engineer

IT Support Technician

2nd Line Support Technician

Senior IT Support Engineer

Service Desk Engineer

Geo-Environmental Supervisor / Engineer

Systems Engineer

Senior Software Engineer, Core Experiences - Nottingham, United Kingdom

Technical Manager

Customer Service Administrator

Service Engineer (Mechanical) – Coordinate Measuring Machines

Doors engineer, Technical support

Senior Engineer – Engineering Geologist

Consultant Ecologist

Geo-Environmental Consultant

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