Job Title: Control Room Operator
Pay Rate: £13.45 p/h
Shift Pattern: 4 on 4 off, 6am-6pm (permanent days)
What is in it for you?
- A competitive salary
- A friendly and supportive team
- Training, career development & progression
- Overtime opportunities
- A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
- Free on-site parking
Job Objectives:
- Responding to alarms in a timely and accurate manner
- Customer service and good knowledge of Microsoft applications
- Hit Daily KPIs
- Individual KPIs
- Incident reporting on alarms
Main Duties:
- Managing incoming and outbound calls in an timely and efficient manner
- Placing clients sites on test for alarm systems, I,e – Fire Alarm Testing
- Being able to remain calm when a genuine incident is taking place, noting down all details and sending off emails to the relevant people
- Capture and log all details relevant to alarms actioned and recorded in incident reports which then get sent to clients.
- Ensuring correct procedures processes are adhered to.
- Working as part of a team to achieve operational expectation.
- Become a Primary operator for our key accounts. I.e – NBS, FUJI, RR, SAINS, EE etc
- Carry out proactive monitoring for specific clients and further adhoc tasks,(Camera checks, audio checks)
- Use of intercoms and passwords for clients to operate access control systems for certain sites.
Person Specification:
- Previous switchboard/call centre experience is desirable
- Must have good knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.
- Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
- Ability to work in a fast-paced environment.
- Ability to manage workload to meet team deadlines.
- A willingness to learn and develop and show high level of commitment and professionalism.
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
We will consider flexible working requests from day one of employment.
