Weekend customer service advisor Work, Jobs in Maghull, Msy (with Salaries)

Customer Service Advisor - Weekends
Davies —Preston
- Part-time
- Computer literacy
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
12d
Customer Service Representative - Information Discovery Day
Scottish Power —Birkenhead
- From £30,150 a year
- Weekends only
- Computer literacy
- Computer skills
- Annual leave
- Employee discount
3d

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Customer Service Advisor - Weekends
Davies —Preston
Respond to inbound calls from home emergency insurance customers. Positive and self-confident approach when dealing with customers, manage calls professionally…
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Customer Service Advisor - Weekends

Davies -
Preston

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Job details

Permanent | Part-time
12 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Sabbatical
Referral programme

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Insurance claims handling experience
Computer skills
Customer support
Customer interaction
Insurance claims experience

Full job description

Description

Davies are looking to recruit an experienced part-time Customer Service Advisor to join our growing Property team in Preston.

At Davies, we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.
Hours: Part-Time 16 hours per week, Saturday & Sunday

Shift times: 09:00 - 17:30 and 10:00 - 18:30
Location: Preston

What will your day look like:

Respond to inbound calls from home emergency insurance customers
Work to targets and KPI’s in a friendly and professional call centre environment
Support the customer through the journey of their claim from initial notification to resolution
Responsible for validating the policyholder, diagnosing the issue and deploying the appropriate trade contractor, keeping the customer informed throughout
Take excess policy payments, arrange boiler services and negotiate with contractors
Opportunity to multi skill across many insurance product lines.

Knowledge and Abilities:

Experience in a ‘First Notification of Loss’ (FNOL) for an Insurer or Claims Handler is an advantage
Previous contact centre experience is an asset but is not essential
Excellent telephone manner with strong customer service skills and the ability to think on your feet
Demonstrate strong attention to detail in all tasks
Self-motivated and engaged
Positive and self-confident approach when dealing with customers, manage calls professionally and tactfully to achieve the best outcomes
Ability to use ‘soft skills’ such as empathy, tact, assertiveness and diplomacy demonstrating understanding that our customer could be distraught and concerned following an incident
PC literate with excellent administrative skills

#INDUKI

Benefits

Career & Purpose

Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies; learning opportunities

Environmental & Social

The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups
Employee volunteering programme

Financial Health

Pension, 5% employee and 5% employer contribution
My Choices at Davies provides; High Street discounts and Financial wellbeing hub
Life assurance: x4
Refer a Friend
Cycle to Work Scheme
Lease car salary sacrifice
Davies Incentive Plan
Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

Wellbeing centre; move, munch, money & mind focus
Discounts with 100's of UK retailers
EAP; 24/7 confidential helpline
Flexible working
Dress for your day
Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

About Davies

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.

Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.

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weekend customer service advisor jobs in maghull, msy

Customer Service Advisor - Weekends

Customer Service Representative - Information Discovery Day

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