Overview
We are seeking an experienced and dynamic General Manager to lead and oversee the daily operations of our Hotel. The Hotel General Manager is responsible for the overall management and performance of the hotel, ensuring exceptional guest satisfaction, operational efficiency, financial profitability, compliance with UK regulations, and effective leadership of all hotel departments.
Job Title: Hotel General Manager
Location: Cwrt Bleddyn Hotel & Spa, Usk, Monmuthshire
Reports To: Director
Key Responsibilities
Operations Management
- Oversee the day-to-day operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, Sales, and Human Resources.
- Ensure the hotel maintains high standards of service, cleanliness, and guest experience.
- Monitor and improve operational procedures and service delivery.
Financial Management
- Prepare and manage annual budgets and forecasts.
- Monitor revenue, costs, payroll, and departmental expenditures.
- Maximise occupancy, Average Daily Rate (ADR), and Revenue per Available Room (RevPAR).
- Analyse financial reports and implement strategies to improve profitability.
Guest Experience
- Ensure outstanding customer service and guest satisfaction.
- Address and resolve guest complaints and feedback promptly and professionally.
- Maintain high guest review scores and brand standards.
People Management
- Recruit, train, develop, and motivate employees.
- Conduct performance reviews and manage employee relations matters.
- Foster a positive workplace culture and ensure compliance with employment legislation.
- Lead departmental managers and promote teamwork across the hotel.
Sales and Business Development
- Develop and implement sales and marketing strategies to increase revenue.
- Build relationships with corporate clients, travel agents, tour operators, and local businesses.
- Promote meetings, events, conferences, and group bookings.
Health, Safety and Compliance
- Ensure compliance with UK employment law, health and safety regulations, fire safety requirements, food hygiene standards, GDPR, and licensing regulations.
- Conduct regular risk assessments and ensure all statutory requirements are met.
- Maintain company policies and operational standards.
Strategic Leadership
- Develop and implement business plans to achieve hotel objectives.
- Identify opportunities for growth, efficiency, and market expansion.
- Monitor industry trends and competitor activity.
Skills and Qualifications
- Proven experience as a Hotel General Manager
- Strong leadership, communication, and interpersonal skills.
- Excellent financial and commercial acumen.
- Knowledge of hotel property management systems (PMS) and revenue management.
- Strong problem-solving and decision-making abilities.
- Knowledge of hospitality legislation and compliance requirements.
Experience
- Minimum 5–10 years of hotel management experience, including senior leadership roles.
- Experience managing high-volume hotels, airport hotels, conference hotels, or MICE operations is advantageous.
Key Performance Indicators (KPIs)
- Guest Satisfaction Scores
- Revenue Growth
- Occupancy and ADR Performance
- Profitability
- Employee Retention and Engagement
- Health & Safety
Pay: £55,000.00-£60,000.00 per year
Benefits:
Work Location: In person
