Associate director Work, Jobs in Maida Vale (with Salaries)

Senior Associate Director, Client Experience Strategy & Delivery Partner
Janus Henderson —London
- Hybrid work
- Sales
- Communication skills
Associate Strategic Healthcare Planner (Health and Life Sciences)
WSP —London
- Part-time
- Hybrid work
- Organisational skills
- Flexitime
- Work from home
Project Manager - (Associate - Project Director Level)
Emerson Partners —London
- £80,000 - £110,000 a year
- Project management
Associate Director, Strategy & Operations - CEO Office
Airwallex —London
- Full-time
- Bachelor's degree
- No degree
- Financial services
Quality Improvement Lead
Whittington Health NHS Trust —London
- £66,274 - £73,496 a year
- Part-time
- Leadership
5d
Associate Creative Director
LADbible Group —London
- Hybrid work
- AI
- Leadership
Associate Director
Nationwide Building Society —London
- £47,400 - £70,000 a year
- Full-time
- Customer service
- Analysis skills
- Project management
12d
Personal Assistant (PA) to Executive Director of Authorisations
Financial Conduct Authority —London
- £41,600 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
4d
Associate Director- Research & Faculty Office
London Business School —London
- Management
- School
- Annual leave
- Gym membership
Quick apply
5d
Evaluation / Economist - Associate Director
Ipsos —London
- £500,000 - £750,000 a year
- Master's degree
- Contracts
- Business
- Annual leave
External Manufacturing Associate Director (Person In Plant)
Vertex Pharmaceuticals —Paddington
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
4d
Transactional Services Manager / Associate Director
Kreston Reeves —London
- Full-time
- Hybrid work
- Analysis skills
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Executive Assistant to the Artistic Director & Executive Director
The Old Vic —London
- £46,440 a year
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Computer literacy
- Microsoft Office
Associate Director - Sports & Major Events
Steer —Hemel Hempstead
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Associate Director, Internal Communications and Engagement
CSL Seqirus —Maidenhead
- Full-time
- Bachelor's degree
- Travel
- Leadership
11d
Associate Director Policy & Public Affairs England
Marie Curie —London
- Up to £80,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Hospice
- Annual leave
- Employee assistance programme
Quick apply
13d
Events and Student Experience Manager F/M
ESCP Business School LONDON —London
- £39,933 a year
- Weekend availability
- Management
- Customer service
- Microsoft Office
- Annual leave
Quick apply
11d
Associate Director - AML Client Onboarding
SS&C Technologies —London
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
7d
12 month FTC - Associate Director, AML Advisory - Capital Markets Europe
Royal Bank of Canada —London
- Full-time
- Microsoft Office
- Analysis skills
5d
Risk Analytics and Modeling - Assistant Vice President - English
Genpact (UK) Limited —London
- Azure
- English
- Master's degree
Quick apply

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Senior Associate Director, Client Experience Strategy & Delivery Partner

Janus Henderson -
London

Apply Now

Job details

Benefits

Company pension
Canteen

Qualifications

Sales
Change management
Communication skills

Full job description

Why work for us?

A career at Janus Henderson is more than a job, it’s about investing in a brighter future together.

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:

Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you!

Your opportunity

You will be responsible for defining our approach to Client Experience, working with the business to define ‘what good looks like’ and monitoring our delivery against this.

Accountable for defining client experience standards and journeys: Define “good”, “better” or “best” client experiences across all client touchpoints (e.g. onboarding, communications, reporting etc.)
Develop best-in-class client touchpoints for those prioritized, working closely with project and business teams:
- Bring knowledge of best-in-class client experiences
- Shape programs of work by translating these insights into clear, actionable requirements that delivery teams can execute upon (i.e. close the gap between strategy and delivery)

- Define measures of success

Assess the current state of JHI’s client experience by identifying gaps, pain points and areas of differentiation:
- Design, run and analyse bi-annual client surveys, ensuring insights are clearly articulated and actionable by stakeholders
- Annual assessment in our delivery of client touchpoints against “good”, “better” or “best” criteria
Lead on development of clearly articulated service propositions based on the needs of client segments (e.g. insurance clients)
Own the development and governance of client tiering and service catalogue frameworks, ensuring alignment between value, service levels, and delivery models.
Carry duties as assigned

What to expect when you join our firm

Hybrid working and reasonable accommodations
Generous Holiday policies
Excellent Health and Wellbeing benefits including corporate membership to ClassPass
Paid volunteer time to step away from your desk and into the community
Support to grow through professional development courses, tuition/qualification reimbursement and more
Maternal/paternal leave benefits and family services
Complimentary subscription to Headspace – the mindfulness app
All employee events including networking opportunities and social activities
Lunch allowance for use within our subsidized onsite canteen

Must have skills

Change management
Communicating and building coalitions
Exercising business judgement
Results Driven
Influence

Nice to have skills

Significant experience within the asset management industry
Experience in developing best practice client experience through client service, sales or marketing
Strong communication skills
Deputise for head of team, when needed

Supervisory responsibilities

Potential for growth

Mentoring
Leadership development programs
Regular training
Career development services
Continuing education courses

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.

At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at [email protected]

#LI-NA1 #LI-HYBRID

Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance.

Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page here.

Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.

Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).

You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position.

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.

Apply Now

Refine Your Search

associate director jobs in maida vale

Senior Associate Director, Client Experience Strategy & Delivery Partner

Associate Strategic Healthcare Planner (Health and Life Sciences)

Project Manager - (Associate - Project Director Level)

Associate Director, Strategy & Operations - CEO Office

Quality Improvement Lead

Associate Creative Director

Associate Director

Personal Assistant (PA) to Executive Director of Authorisations

Associate Director- Research & Faculty Office

Evaluation / Economist - Associate Director

External Manufacturing Associate Director (Person In Plant)

Transactional Services Manager / Associate Director

Executive Assistant to the Artistic Director & Executive Director

Associate Director - Sports & Major Events

Associate Director, Internal Communications and Engagement

Associate Director Policy & Public Affairs England

Events and Student Experience Manager F/M

Associate Director - AML Client Onboarding

12 month FTC - Associate Director, AML Advisory - Capital Markets Europe

Risk Analytics and Modeling - Assistant Vice President - English

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