Job Overview:
The Housekeeping Manager supports the Executive Housekeeper & Spa Operations Lead (EHSOL) in leading the housekeeping operations across all guest rooms, public areas, back-of-house, and the wider estate at Stoke Park — a five-star heritage luxury golf resort. This role ensures immaculate presentation, hygiene, and comfort for all guests while maintaining cost efficiency, safety compliance, and staff productivity.
The postholder acts as the second-in-command for the department, deputising for the EHSOL when required and taking an active role in managing the daily performance, motivation, and development of the team. The Assistant Executive Housekeeper plays a critical role in maintaining the estate’s reputation for exceptional standards, while ensuring that all operations align with Stoke Park’s culture and heritage values.
Key Responsibilities:
Operational Oversight & Quality Assurance
- Supervise the day-to-day housekeeping operations to ensure all guest rooms, public areas, corridors, and back-of-house spaces meet five-star cleanliness and presentation standards.
- Conduct daily inspections of rooms, corridors, and public spaces to monitor cleanliness, condition, and maintenance needs.
- Ensure compliance with standard operating procedures (SOPs).
- Liaise with Front Office, Engineering, and F&B teams to coordinate room readiness, turndown schedules, and special guest requests.
- Ensure guest requests, preferences, and service recovery actions are handled promptly and professionally.
- Conduct quality audits /overlook all sub departments review SOP/Checklists and shift handovers.
- Assist in events planning and handling delegates/UNHI clientele.
Team Leadership & Staff Development
- Lead and motivate the housekeeping team, ensuring productivity, teamwork, and adherence to standards.
- Organise daily briefings, communicate priorities, and allocate tasks effectively across shifts.
- Support recruitment, induction, and training of housekeeping staff.
- Conduct regular performance reviews and identify development opportunities for team members.
- Foster a positive work environment that encourages accountability, pride, and service excellence.
- Deputise for the EHSOL in their absence and represent the department in relevant meetings.
Inventory, Budget & Cost Control
- Assist in managing departmental budgets, payroll, and cost control measures.
- Monitor and maintain par levels of guest supplies, cleaning chemicals, linen, and uniforms.
- Work closely with Procurement to ensure cost-effective purchasing without compromising quality.
- Track and report on stock usage, wastage, and maintenance expenses.
- Support initiatives that contribute to operational efficiency and profitability.
Health, Safety & Compliance
- Ensure compliance with COSHH, manual handling, and infection control standards.
- Conduct training on cleaning protocols, use of PPE, and safe handling of chemicals.
- Coordinate pest control, deep-cleaning programmes, and waste management processes.
- Maintain hygiene audits and ensure readiness for EHO inspections.
- Support sustainability initiatives related to cleaning products, recycling, and energy efficiency.
Guest Experience
- Ensure guest spaces reflect the elegance and heritage of Stoke Park’s luxury identity.
- Maintain floral displays, décor standards, and seasonal touches in coordination with the Florist.
- Monitor guest satisfaction scores and feedback related to housekeeping services and take proactive improvement actions
General Responsibilities:
- All employees are expected to be fully familiar with, and adhere to, the hotel’s policies and procedures relating to fire safety, emergency evacuation, first aid, health and safety, and security.
- Staff must also ensure they understand and follow the guidance outlined in the Employee Handbook, as well as any relevant notices displayed in key operational areas throughout the estate.
Notes:
This job description outlines the key responsibilities, objectives and scope of the role as it currently stands. It is not an exhaustive list, and the postholder may be required to carry out other duties as reasonably required, including duties of a similar or related nature, in line with the needs of the business.
Hours/Week: 48 Hours – May include weekend and bank holidays.
Job Types: Full-time, Permanent, Fixed term contract
Pay: Up to £50,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Sick pay
Ability to commute/relocate:
- Slough SL2 4PG: reliably commute or plan to relocate before starting work (required)
Experience:
- Strong 5‑star luxury hotel: 6 years (required)
Work Location: In person
