The Leicester Arms is looking for an experienced, energetic and hands-on Assistant General Manager to join our management team at our beautiful country pub and inn in the heart of Penshurst.
Part of the Little & Large Pub Company, The Leicester Arms combines a busy restaurant and bar with 11 individually designed bedrooms, private dining, events and a large garden. Following an extensive refurbishment, the pub has established itself as a destination for great food, drinks, stays and genuine hospitality.
We’re looking for someone who loves being on the floor, enjoys leading a team and understands that great hospitality comes from consistently getting the little things right.
The Role
Working closely with the General Manager, you’ll play a key role in the day-to-day running of the business and help ensure consistently high standards across food, drink, bedrooms and guest experience.
Your responsibilities will include:
Leading busy restaurant and bar services
Supporting the General Manager with the daily operation of the business
Training, developing and motivating the front-of-house team
Ensuring consistently high standards of guest service
Managing shifts, briefings and team deployment
Handling guest feedback and resolving issues professionally
Maintaining high standards of cleanliness, presentation and attention to detail
Supporting bedroom operations and ensuring our accommodation standards are maintained
Helping manage rotas, labour costs and payroll controls
Monitoring sales, service standards and key operational KPIs
Supporting stock control, ordering and cash management
Helping deliver private events, celebrations and functions
Ensuring company procedures, licensing, health & safety and compliance standards are followed
Supporting recruitment, onboarding and ongoing team development
Taking responsibility for the venue when the General Manager is not present
About You
We’re looking for someone who:
Has previous management experience within a quality pub, restaurant, hotel or hospitality business
Is confident running a busy service
Is naturally warm, engaging and guest-focused
Has strong leadership skills and enjoys developing people
Leads from the front rather than managing from the office
Has excellent attention to detail
Understands commercial performance, labour management and cost control
Is organised, reliable and comfortable taking responsibility
Can remain calm and professional in a fast-paced environment
Wants to progress their hospitality career within a growing independent pub company
Experience within a business combining food, beverage and bedrooms would be particularly beneficial.
What We Offer
Competitive salary dependent on experience
Full-time management position
Staff meals while on duty
Staff discount across Little & Large Pub Company venues
Training and development
Genuine opportunities for career progression
The opportunity to work within an ambitious independent hospitality company
A beautiful working environment in the heart of the Kent countryside
A supportive senior management team with the opportunity to make a genuine impact on the business
At Little & Large, we believe it’s the little things that make the large difference. We’re looking for an Assistant General Manager who shares that philosophy and takes real pride in delivering exceptional hospitality.
If you’re an ambitious hospitality manager looking for your next challenge, we’d love to hear from you.
