Customer service team lead Work, Jobs in Maidstone Me14 (with Salaries)

Web Sales - Team Lead
Ruxley Manor Garden Centre —Sidcup
- £14.40 an hour
- Full-time
- Supervising experience
- Continuous improvement
- Organisational skills
- Free parking
- Store discount
Quick apply
6d
Customer Experience Lead
Jewells —Grays
- Sales
- Customer service
- Paid training
- Employee discount
Call Centre Team Leader
Quest Medical UK Ltd —Brentwood
- £30,000 - £35,000 a year
- 8 hour shift
- CRM software
- In-person
- Training & development
- Free parking
- Health & wellbeing programme
Quick apply
1d
Field Sales Team Leader - Maidstone
YouFibre —Maidstone
- £30,000 - £35,000 a year
- Full-time
- Training & development
- Leadership
- Annual leave
Quick apply
8d
Reception Lead
The Megacentre Rayleigh —Rayleigh
- £28,000 a year
- Weekend availability
- Supervising experience
- Organisational skills
- Front desk
- Free parking
- Employee discount
Quick apply
14d
People & Service Team Leader - 14hrs Weekends
River Island —Basildon
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Lead Generation Coordinator
Russell Publishing —Brasted
- Up to £25,000 a year
- Hybrid work
- CRM software
- In-person
- Communication skills
- Free parking
- Work from home
12d
Investment Portfolio Risk Lead
South East Water —Snodland
- £77,000 - £90,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Team management
- Leadership
- Annual leave
7d
Radiology Administrator Team Leader
Nuffield Health —Brentwood
- Full-time
- Customer service
- Computer skills
- Communication skills
- Annual leave
- Employee discount
Key Lead - Ashford Designer Outlet, Hollister
Hollister —Ashford
- £13.80 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
Key Lead - Ashford Designer Outlet, Abercrombie & Fitch
Abercrombie & Fitch Co. —Ashford
- £13.80 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
TEAM MANAGER
Primark —Bromley
- £33,189 a year
- Organisational skills
- Training & development
- Retail management
- Annual leave
11d
Product Team Leader
River Island —Greenhithe
- Weekend availability
- Sales
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
Key Lead - Bluewater, Hollister
Hollister —Greenhithe
- £15.10 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
Key Lead - Bluewater, Abercrombie & Fitch
Abercrombie & Fitch Co. —Greenhithe
- £15.10 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount

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customer service team lead jobs near maidstone me14

Web Sales - Team Lead

Ruxley Manor Garden Centre -
Sidcup

Quick apply

Job details

Permanent | Full-time
£14.40 an hour
6 days ago

Benefits

Free parking
Store discount
Health & wellbeing programme
Additional leave
Cycle to work scheme
Free flu jabs
Discounted or free food
Company pension
Company events
Employee discount
Enhanced maternity leave
Childcare
Sick pay
On-site parking

Qualifications

GCSE
Logistics
Internal department liaison
Microsoft Office Suite
E-commerce
Supervising experience
Continuous improvement
Organisational skills
Warehouse experience
Computer skills
Management reporting
Customer support
Professional development mentoring
Training & development
Picking & packing
Transport scheduling
Team motivation leadership
Communication skills
Supply chain customer service
Warehouse team management
Distribution operations team management

Full job description

About the Role

We're looking for an experienced and motivated Web Sales Team Leader to lead our busy online order fulfilment operation.

This is a hands-on leadership role where you'll oversee the day-to-day running of our Web Sales team, ensuring customer orders are processed accurately, dispatched on time and delivered efficiently. You'll work closely with our Warehouse Manager, E-commerce team and delivery partners to ensure a seamless customer experience while supporting and developing your team.

If you have experience leading a fulfilment, logistics or ecommerce team and thrive in a fast-paced environment, we'd love to hear from you.

What you'll be doing

As our Web Sales Team Leader, you'll be responsible for leading the daily operation of our online order fulfilment function. Your responsibilities will include:

Leading, motivating and supporting the Web Sales team to achieve daily targets.
Planning workloads and allocating tasks to ensure customer orders are fulfilled efficiently.
Overseeing the processing, picking and dispatch of customer orders, ensuring accuracy and timely despatch.
Monitoring incoming orders throughout the day and adjusting team priorities where required.
Coordinating deliveries across DHL, Furdeco and our local delivery fleet to maximise efficiency.
Managing courier bookings and ensuring all shipping labels and despatch documentation are completed accurately.
Reviewing delivery manifests, including weight and CBM calculations, to ensure accurate transport planning and delivery charges.
Monitoring daily order completion and manually dispatching outstanding local deliveries where required.
Managing replacement orders and returned goods, working closely with the Warehouse Manager.
Investigating delivery issues and liaising with courier providers to resolve problems quickly.
Monitoring courier performance and identifying opportunities to improve delivery efficiency.
Working collaboratively with the Warehouse Manager and E-commerce team to ensure smooth day-to-day operations.
Supporting customers and resolving escalated delivery or order enquiries.
Producing operational reports and monitoring key performance indicators.
Identifying opportunities to improve fulfilment processes and customer service.
Coaching, training and developing team members while supporting attendance, conduct and performance management.

What we're looking for

You'll have:

Previous experience within an ecommerce, web sales, order fulfilment, logistics or warehouse environment.
Experience leading or supervising a team.
GCSE Maths and English (Grade C/4 or above), or equivalent.
Strong IT skills, including Microsoft Office.
Excellent organisational and planning skills.
Strong problem-solving abilities and attention to detail.
The ability to prioritise workloads within a fast-paced environment.
Excellent communication and interpersonal skills.
A customer-focused approach with a commitment to delivering excellent service.

What you'll bring

We're looking for someone who:

Leads by example.
Is highly organised and able to prioritise effectively.
Remains calm under pressure.
Takes ownership and accountability.
Builds positive relationships across departments.
Supports and develops others.
Is proactive and solutions-focused.
Continuously looks for ways to improve processes and performance.

Why join Ruxley Manor?

As one of the UK's leading garden centres, we're passionate about delivering an exceptional experience both in-store and online. Joining our team means becoming part of a friendly, supportive business where you'll have the opportunity to make a real impact and help shape the future of our growing ecommerce operation.

If you're an organised leader with a passion for ecommerce, logistics and customer service, we'd love to hear from you.

Pay: £14.40 per hour

Benefits:

Additional leave
Childcare
Company events
Company pension
Cycle to work scheme
Discounted or free food
Employee discount
Enhanced maternity leave
Free flu jabs
Free parking
Health & wellbeing programme
On-site parking
Sick pay
Store discount

Work Location: In person

Quick apply

Refine Your Search

customer service team lead jobs in maidstone me14

Web Sales - Team Lead

Customer Experience Lead

Call Centre Team Leader

Field Sales Team Leader - Maidstone

Reception Lead

People & Service Team Leader - 14hrs Weekends

Lead Generation Coordinator

Investment Portfolio Risk Lead

Radiology Administrator Team Leader

Key Lead - Ashford Designer Outlet, Hollister

Key Lead - Ashford Designer Outlet, Abercrombie & Fitch

TEAM MANAGER

Product Team Leader

Key Lead - Bluewater, Hollister

Key Lead - Bluewater, Abercrombie & Fitch

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