Start Your Career with Rightpath Insurance Solutions
Looking for a career where you can learn, grow, and make a real difference to customers every day?
At Rightpath Insurance Solutions, we're proud to be home to several leading claims management brands, including Sentry Solutions, Rightpath Claims, and Protect Claims. We've built a reputation for excellence, been recognised in multiple business awards, and have a proven track record of helping people develop into technical specialists, team leaders, and managers.
We specialise in a range of niche insurance products, including:
- Accident & Health
- Income Protection
- Personal Accident
At the heart of everything we do are our TEAS Cornerstones:
✅ Teamwork
✅ Excellence
✅ Accuracy
✅ Satisfaction
If you're ambitious, customer-focused, and eager to learn, we'd love to hear from you.
The Opportunity
This is the perfect role for someone looking to start or build a career in insurance and claims management.
You'll receive full training and hands-on support as you learn how insurance works, how claims are assessed, and how to deliver outstanding service to customers during important moments in their lives.
From day one, you'll work alongside experienced claims professionals and industry experts, gaining valuable skills and knowledge that can open doors to future career opportunities within the business.
We believe in promoting from within and rewarding hard work, commitment, and ambition. If you're willing to learn and grow, we'll support you every step of the way.
What You'll Be Doing
As a Claims Handler Trainee, you'll play an important role in helping customers through the claims process. Your responsibilities will include:
- Managing a variety of Accident & Health claims, including Travel, Personal Accident, Income Protection, and Hospital Cash Plans
- Reviewing and validating insurance cover
- Accurately updating customer records and claims systems
- Processing incoming correspondence and documentation
- Speaking with customers over the phone and by email
- Resolving routine queries and providing excellent customer service
- Working closely with colleagues and technical specialists to progress claims efficiently
- Maintaining high standards of accuracy and customer satisfaction
- Supporting the wider team and contributing to business success
What We're Looking For
We're not necessarily looking for previous insurance experience. We're looking for the right attitude.
You'll thrive in this role if you are:
- Positive, enthusiastic, and eager to learn
- A natural problem-solver with a "can-do" attitude
- Organised and highly detail-oriented
- Comfortable taking ownership of your work
- Empathetic and able to build rapport with customers
- Resilient and able to remain calm under pressure
- A supportive team player who enjoys helping others succeed
Key Skills
- Strong communication and interpersonal skills
- Confident speaking with customers and colleagues
- Excellent listening skills
- Good attention to detail and accuracy
- Strong organisational and time management skills
- Ability to learn new systems and processes quickly
- Problem-solving mindset
- Positive and friendly approach
Training & Qualifications
- Full training will be provided, including our bespoke claims systems
- GCSE Maths and English (or equivalent) essential
- Additional GCSEs or equivalent qualifications desirable
Why Join Rightpath?
- Clear career progression opportunities
- Ongoing training and development
- Supportive and collaborative team culture
- Opportunity to learn from experienced industry professionals
- Be part of an award-recognised and growing business
- Make a genuine difference to customers when they need support most
Ready to take the first step in your insurance career?
Join a team where your ambition is recognised, your development is supported, and your success is celebrated. We can't wait to meet you.
Job Types: Full-time, Permanent
Pay: From £24,000.00 per year
Benefits:
Work Location: In person
