Retail customer service representative Work, Jobs in Mallusk, Nir (with Salaries)

Customer Service Coordinator
Donnelly Group NI —Newtownabbey
- Full-time
- Organisational skills
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Quick apply
14d
Customer Service Assistant - Dunmurry
BoyleSports —Belfast
- Customer service
- Team management
- POS
Quick apply
11d
Customer Service Specialist
Ziggicig —Belfast
- £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Store discount
- Employee discount
Quick apply
7d
Customer Service Advisor
Musgrave —Belfast
- Hybrid work
- Communication skills
Quick apply
13d
Customer Service Assistant
B&M Retail —Larne
- £10.85 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
4d
Customer Service Advisor
SunbeltRentals —Belfast
- Computer literacy
- Continuous improvement
- Computer skills
- Annual leave
Quick apply
1d
Customer service agent (please read job description)
Avis Budget Group NI —Belfast
- £12.95 an hour
- Part-time
- Customer service
- Salesforce
- English
- Employee discount
Quick apply
1h

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Customer Service Coordinator

Donnelly Group NI -
Newtownabbey

Quick apply

Job details

Full-time
14 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Life insurance

Qualifications

Vehicle service booking
Driving Licence
Personal upselling recommendations
Client engagement
Stakeholder liaison
Organisational skills
Relationship management
Customer support
Customer interaction
Communication skills
Add-on sales
Time management

Full job description

We are currently recruiting a Customer Service Coordinator to join our fleet team in Mallusk.

The Customer Service Coordinator acts as the key liaison between customers and the service department. The role involves communicating with customers regarding vehicle issues, repair progress, and expected timelines, while ensuring that customer concerns and requirements are clearly relayed to the service team.

The successful candidate will demonstrate excellent customer service skills, maintain clear and professional communication, and adopt a proactive, sales-focused approach to support both customer satisfaction and business objectives.

About The Role

Responsibilities:

Provide excellent customer service through professional communication via phone, online bookings, and face-to-face interactions.
Schedule and manage service appointments, including vehicle drop-offs and collections.
Liaise between customers and technicians to ensure clear communication regarding vehicle issues, progress, and repair timelines.
Keep customers informed throughout the repair process and ensure vehicles are ready within agreed timeframes.
Build and maintain strong customer relationships to encourage repeat business.
Promote and recommend relevant products, services, packages, and retail options where appropriate.
Coordinate with technicians regarding parts ordering and communicate any delays to customers.
Clearly explain completed work and associated costs to customers, ensuring transparency and satisfaction.
Process payments and maintain accurate service records and documentation.

What We’re Looking For

Previous two years experience in a customer facing, or administrative role.
A customer service champion with excellent communication skills.
Strong organisational abilities and attention to detail.
A team player who thrives in a busy, fast-paced environment.

Employee Benefits

Supporting our people at work and beyond.

30 Days’ Holiday — increasing with long service
Health Cash Back Scheme
Employee Assistance Programme — including GP Anytime
Enhanced Maternity & Paternity Pay
Pension Provision & Life Assurance
Access to Discounted Private Medical Cover
Retail Discounts through BenefitHub
Cycle to Work Scheme
Kingsbridge Diamond Membership Club
Continuous Development & Learning

This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable duties as discussed and directed by their line manager.

Donnelly Group is an equal opportunities employer.

The company reserves the right to expand the shortlisting criteria where necessary to facilitate the shortlisting process.

Apply now and take the next step in your career with Donnelly Group!

Required Criteria

Full valid driving license required
Excellent organisation and time management skills
Teamworking

Desired Criteria

Previous Experience in Vehicle Service Department
Previous working experience with targets and selling

Skills Needed

Customer Service, Establishing Rapport With Clients, Time Management/Organisational skills, Upselling, Exceeding Customer Expectations, Working Under Pressure

About The Company

Careers at Donnelly Group

For over 70 years, Donnelly Group has grown from a small family business in Caledon into Northern Ireland’s largest family-owned motor retailer. Today, our people are at the heart of everything we do across 22 leading automotive brands and 9 locations.

Whether you're starting out, changing direction or taking the next step in your career, you'll find opportunities across sales, aftersales, technicians, customer service, finance, marketing, administration and management.

Join a diverse and inclusive workforce, where your contribution matters and there are opportunities to learn, develop and grow.

Explore our current vacancies and discover where a career with Donnelly Group could take you.

Company Culture

Our Values

Five shared values. One Donnelly family.

Team Ethos
Integrity
Passion
Trust & Respect
Innovation

Employee Benefits

Supporting our people at work and beyond.

30 Days’ Holiday — increasing with long service
Health Cash Back Scheme
Employee Assistance Programme — including GP Anytime
Enhanced Maternity & Paternity Pay
Pension Provision & Life Assurance
Access to Discounted Private Medical Cover
Retail Discounts through BenefitHub
Cycle to Work Scheme
Kingsbridge Diamond Membership Club
Continuous Development & Learning

Company Benefits

Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Employee discounts, Cycle to work, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Progression opportunities, Service recognition increases to annual leave, Company employee App

Salary

Not disclosed

Quick apply

Refine Your Search

retail customer service representative jobs in mallusk, nir

Customer Service Coordinator

Customer Service Assistant - Dunmurry

Customer Service Specialist

Customer Service Advisor

Customer Service Assistant

Customer Service Advisor

Customer service agent (please read job description)

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