Debt relief & collection occupations Work, Jobs in Malpas, Chs (with Salaries)

HMCTS Collections Agent
Advantis —Stoke-on-Trent
- £27,000 a year
- Full-time
- Customer service
- Data entry
- Financial services
- Free parking
- Health & wellbeing programme
Quick apply
Collections Agent
Advantis —Stoke-on-Trent
- £27,000 a year
- Full-time
- Mentoring
- Financial services
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Field Collections Agent
Orbit Credit Services —Stoke-on-Trent
- £28,665 - £35,765 a year
- Full-time
- Driving
- IT
- Employee assistance programme
- Employee discount
Quick apply
6d
Collections Manager
Radius Limited —Crewe
- Full-time
- Microsoft Powerpoint
- Presentation skills
- Team management
Quick apply

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HMCTS Collections Agent

Advantis
Stoke-on-Trent

Quick apply

Job details

Permanent | Full-time
£27,000 a year

Benefits

Free parking
Casual dress
Health & wellbeing programme
Company pension
Company events
Employee assistance programme
Gym membership
Paid volunteer time
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Sick pay
On-site parking
Free fitness classes

Qualifications

Accounts payable
Customer service
GCSE
Data entry
Financial services

Full job description

HMCTS Collections Agent

Full Time

Advantis is a leading debt collection agency based in the iconic Minton Hollins Grade II listed building in the heart of Stoke-on-Trent. Our clients include some of the UK’s largest Utility, Retail and Government bodies, including His Majesty’s Courts and Tribunals Service (HMCTS).

We’re proud of our people-first culture. With over 250 colleagues across the business, we care deeply about the work we do and the impact we have, and we genuinely enjoy doing it together. We’ve also been officially certified as a Great Place to Work for the last three years!

Location: Stoke-on-Trent
Salary: £27,000 per annum + bonus

The Role

We are looking for motivated, resilient and people-focused individuals to join our growing contact centre team as HMCTS Agents.

Acting on behalf of His Majesty’s Courts and Tribunals Service, you will handle a mix of inbound and outbound calls, providing clear, professional and supportive guidance to customers. Your role will involve helping people understand their accounts, supporting them to make payments, setting up realistic and bespoke payment plans, and resolving more complex enquiries.

This is a role where empathy and confidence go hand in hand. You’ll need to be comfortable having sometimes challenging conversations, while always aiming to achieve a fair and appropriate outcome for both the customer and our client.

Full induction training is provided, along with ongoing coaching and support, so you’ll be fully equipped to succeed in the role.

Shift Pattern

Full Time – 38.5 hours per week (rotational shifts)
Week 1: Monday to Friday, 8:00am – 4:30pm (plus 1 additional hour on Monday or Friday)
Week 2: Monday to Friday, 11:30am – 8:00pm (plus 1 additional hour on Monday or Friday)

What You’ll Need to Succeed

You’ll enjoy helping others and take pride in delivering a high standard of service. You’ll be a confident communicator with strong listening skills, able to balance compassion with assertiveness. A positive attitude, resilience, and self-motivation are key, along with the drive to meet and exceed performance targets. Previous customer service experience is beneficial but not essential.

What You’ll Get in Return

Alongside your salary and bonus scheme, you’ll have access to a wide range of benefits, including up to 35 days’ holiday (including bank holidays, pro rata for part-time roles), gym membership contribution, life insurance, pension scheme, employee assistance programme, enhanced family leave policies, mental health first aiders, free onsite parking, casual dress, and a supportive, inclusive working environment. You’ll also benefit from ongoing development, recognition schemes, and regular team events.

Pay: £27,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Enhanced maternity leave
Enhanced paternity leave
Free fitness classes
Free parking
Health & wellbeing programme
On-site parking
Paid volunteer time
Sick pay

Work Location: In person

Quick apply

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debt relief & collection occupations jobs in malpas, chs

HMCTS Collections Agent

Collections Agent

Field Collections Agent

Collections Manager

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