Financial advisor Work, Jobs in Malpas, Chs (with Salaries)

Customer Service Advisor
StepChange —Chester
- Up to £28,228 a year
- Full-time
- Hybrid work
- Budgeting
- In-person
Quick apply
Litigation Executive
Principia Law —Northwich
- £34,534 - £39,604 a year
- Hybrid work
- Organisational skills
- Time management
- Annual leave
- Employee discount
Quick apply
10d
HR Advisor
Prysmian Group —Wrexham
- Full-time
- Microsoft Office
- Continuous improvement
- Recruiting
- Employee assistance programme
Customer Service Advisor
Agentic Hire —Crewe
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
- Free parking
- Work from home
Quick apply
3d
Retail Travel Advisor
TUI Group —Wrexham
- From £13.09 an hour
- Part-time
- Employee discount
11d
Sales and Homeownership Coordinator
Weaver Vale Housing Trust —Northwich
- £30,857.77 a year
- Full-time
- Organisational skills
- Free parking
- Annual leave
4d
Revenues Assistant
Civic Recruitment Limited —Ewloe
- £17.14 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Administrative experience
Quick apply
Employee Relations Specialist
Veolia ES (UK) Limited —Chester
- Travel
- Training & development
- Communication skills
- Employee discount
Quick apply
Senior Service Advisor - Commercial Card
Bank of America —Chester
- Full-time
- Spanish
- English
- Team management
- Employee assistance programme
9d
Service Advisor
Lookers —Chester
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Quick apply
Customer Sales Advisor
Halfords —Oswestry
- £10.85 - £12.71 an hour
- Part-time
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
11d
Financial Adviser
NFU Mutual —Market Drayton
- £50,000 - £80,000 a year
- Full-time
- Customer service
- Travel
- Financial services
- Annual leave
- Employee discount
1d
FP&A Analyst
Ingram Micro —Northwich
- Full-time
- Hybrid work
- Analysis skills
- Employee discount
- Referral programme
Director of Accounting and Finance Systems
Sinclair —Chester
- Hybrid work
Junior Commercial Advisor
Verisure Services (UK) Limited —Sandbach
- £3,800 a month
- Full-time
- Sales
Quick apply
Mental Health Practitioner
Midlands Partnership University NHS Foundation Trust —Market Drayton
- £39,959 - £48,117 a year
- Full-time
- Communication skills
10d
Business Data Manager and Analyst
University Hospitals of North Midlands NHS Trust —Stoke-on-Trent
- £57,528 - £64,750 a year
- Full-time
- Training & development
- Communication skills
2d
Customer Services Advisor
Halfords —Shrewsbury
- £11.05 - £12.91 an hour
- Part-time
- Customer service
- Retail sales
- Employee assistance programme
- Employee discount
4d
Personal Development Tutor (EL395)
Cheshire College South and West —Chester
- £29,838 - £32,579 a year
- Part-time
- Free parking
- Annual leave
23h
Senior Commercial Advisor
Wood —Ellesmere Port
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Contracts
- Annual leave
- Life insurance

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Customer Service Advisor

StepChange -
Chester

Quick apply

Job details

Permanent | Full-time
Up to £28,228 a year

Qualifications

Client engagement
Customer interaction
Budgeting
Data collection
Signposting to community resources

Full job description

Can you build trust quickly and support people through sensitive conversations?

Do you enjoy solving problems and helping people find practical ways forward?

Are you a confident communicator who can listen, reassure and explain information clearly?

You'll support clients who are dealing with financial difficulty, helping them understand their situation, explore their options and take positive steps towards becoming debt free.

You'll need to listen carefully, ask the right questions, interpret personal and financial information, and create realistic budgets that reflect each client's individual circumstances.

It's not just about giving advice, it's how you build rapport, communicate clearly and guide clients through what can feel like an overwhelming moment that makes the difference.

About the Role

As a Debt Advisor, you'll deliver tailored budgeting and appropriate debt advice to clients using our phone and web-based services. You'll help people understand their finances, consider their options and move forward with a clear recommendation that suits their situation.

You'll support clients across England, Scotland, Wales and Northern Ireland, adapting your approach to their individual circumstances and making sure the information you provide is accurate, appropriate and easy to understand.

Full training will be provided, so you don't need previous debt advice experience. What matters most is your ability to communicate with care, solve problems, stay resilient and keep clients at the heart of every conversation.

You'll be based in our Chester office with a hybrid approach, balancing home working with regular time together for collaboration, development, and connection

Your first 12 weeks will be office based and you will need to be fully available for the first 5 weeks of training.

What You'll Be Doing

Support clients through phone and web-based services with information tailored to their individual circumstances.

Gather, validate and analyse personal and financial information to fully understand each client's situation.

Create realistic budgets that reflect clients' needs, priorities and circumstances.

Use problem-solving skills to identify suitable debt solutions and provide clear recommendations.

Explain complex information in a way that feels clear, practical and manageable.

Adapt your communication style to support clients with different needs, including those who may be vulnerable.

Signpost clients to other departments or external organisations where further support is available.

Keep up to date with changes in advice, legislation, policies and procedures so clients receive accurate information.

Work towards performance objectives while continuing to learn, reflect and develop.

Take part in activities and workshops that help improve service quality, processes and debt advice practice.

About You

You bring empathy, patience and a non-judgemental approach to every conversation. You're someone who can listen carefully, build trust quickly and help people feel supported while working through difficult financial circumstances.

You don't need to have worked in debt advice before. We'll give you the training and support you need. What's important is that you're confident speaking to people on the phone, comfortable using systems and able to make sense of information so you can guide clients towards the right next step.

You're able to stay calm when conversations are sensitive or emotive, maintain effective boundaries and keep the client's needs at the centre of your approach. You're open to feedback, motivated to develop and able to adapt quickly in a fast-paced environment.

You'll thrive in this role if you're motivated by:

Purpose - Helping clients take positive steps towards resolving their financial difficulties.

Growth - Developing your skills through training, coaching, feedback and self-reflection.

Connection - Building rapport with clients and strong working relationships with colleagues.

Impact - Making a real difference by providing clear, appropriate and compassionate support.

Experience working with clients, handling complex queries, supporting people with different needs or working towards performance objectives would be beneficial, but it isn't essential. If you're empathetic, resilient, curious and committed to helping people find the right solution, we'd love to hear from you.

Equality, Diversity & Inclusion

Belonging is central to who we are. We're committed to building a workforce that reflects the clients we support, and to creating a culture where everyone feels valued and able to be themselves.

We welcome applications from people of all backgrounds and life experiences. If you need a reasonable adjustment during the recruitment process so you can perform at your best, just let us know, we're here to support you.

Additional Info:

Shift Pattern Flexible and various shift patterns are available across Monday to Saturday. Operating hours are Monday to Friday, 8am-8pm, and Saturdays, 9am-2pm. Shifts may include a combination of long and short days, including Saturdays. The first 12 weeks will be office based and you will need to be fully available for the first 5 weeks of training.

Contract Type Permanent

Hours of Work per Week 35 hours per week, with flexible options to work 37.5 or 40 hours per week, with salary adjusted pro rata.

Additional Benefits Hybrid working

Pay: Up to £28,228.00 per year

Work Location: In person

Quick apply

Refine Your Search

financial advisor jobs in malpas, chs

Customer Service Advisor

Litigation Executive

HR Advisor

Customer Service Advisor

Retail Travel Advisor

Sales and Homeownership Coordinator

Revenues Assistant

Employee Relations Specialist

Senior Service Advisor - Commercial Card

Service Advisor

Customer Sales Advisor

Financial Adviser

FP&A Analyst

Director of Accounting and Finance Systems

Junior Commercial Advisor

Mental Health Practitioner

Business Data Manager and Analyst

Customer Services Advisor

Personal Development Tutor (EL395)

Senior Commercial Advisor

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