/ multi Work, Jobs in Malvern, Wor (with Salaries)

Customer Success Associate
Indra Renewable Technologies —Malvern
- £26,227.50 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
7d
Receptionist
QinetiQ —Malvern
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Employee discount
Planning Support Officer
Wychavon and Malvern Hills District Council —Malvern
- £26,403 - £28,142 a year
- Full-time
- Microsoft Excel
- Customer service
- Administrative experience
- Annual leave
- Employee discount
6d
Practice Manager
Ascent Dental Care —Malvern
- From £40,000 a year
- Hybrid work
- Management
- Customer service
- Patient care
- Annual leave
- Work from home
Quick apply
7d
Multi Drop Van Driver - Tewkesbury
Alliance Healthcare —Tewkesbury
- £35,642.88 a year
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Multi Drop Delivery Driver Van and Fuel Supplied
TRANSPORT TRADE SOLUTIONS LTD —Droitwich
- £138.50 - £155.00 a day
- Part-time
- Customer service
- No experience needed
- Driving
- Free parking
- Paid training
Quick apply
Customer Service Assistant - Part time including weekends
Tenpin —Worcester
- £8.00 - £12.71 an hour
- Part-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
DIY HANDYMAN
The Morton Household —Hereford
- £30,000 - £40,000 a year
- Weekend availability
- Carpentry
- Maintenance
- English
Quick apply
8d
Lead Transport Planner
H Weston & Sons Ltd —Ledbury
- £32,000 - £36,000 a year
- Full-time
- In-person
- Free parking
- Employee discount
Quick apply
Castle Maintenance Manager
Hampton Castle —Leominster
- £40,000 - £45,000 a year
- Weekend availability
- Management
- Maintenance
- Supervising experience
Quick apply
Multi skilled operative
RNW Group —Worcester
- £20 - £23 an hour
- Overtime
- Carpentry
- Customer service
- Maintenance
Quick apply
7h
Van Driver
Epwin Group PLC —Worcester
- Full-time
Urgent Care Team - Social Worker
Worcestershire County Council —Worcester
- £33,699 - £41,771 a year
- Weekend availability
- Hybrid work
- Hospital
- IT
- Communication skills
- Annual leave
Wedding Manager
Hampton Castle —Leominster
- £30,000 - £35,000 a year
- Weekend availability
- Hospitality
- Organisational skills
- In-person
Quick apply
Operations Planning & Delivery Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Communication skills
Quick apply
13d
Fire Control Operator
Hereford and Worcester Fire and Rescue Service —Worcester
- £28,865 - £36,937 a year
- Weekend availability
- English
- Communication skills
11d
Content Marketing Executive
Utelize Communications Ltd —Malvern
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- In-person
- Free parking
- Annual leave
Quick apply
6d
Multi-skill Trades - Roofer
Platform Housing —Worcester
- £34,978 a year
- Customer service
- Driving
- Communication skills
Sewing Assistant
Roger Oates Design —Ledbury
- £13.45 - £13.70 an hour
- Full-time
- Warehouse experience
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
5d
Labourer
Platform Housing —Worcester
- £28,072 a year
- Customer service
- Maintenance
- Communication skills
1d

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Customer Success Associate

Indra Renewable Technologies -
Malvern

Quick apply

Job details

Full-time
£26,227.50 a year
7 days ago

Benefits

Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Referral programme
Car scheme

Qualifications

CRM software
Microsoft Excel
Customer service
Quality management
ISO 9001
Microsoft Office
Administrative experience
Zendesk
Organisational skills
Communication skills

Full job description

Join Indra – A leader in smart EV charging and sustainable energy technology.

This is a fixed-term contract position based in Malvern, Worcestershire, operating on a hybrid working pattern of 3 days per week in the office and 2 days per week working from home.

Founded in 2013 and based in Malvern, Indra designs, engineers, and manufactures pioneering smart
charging solutions for electric vehicles. With patented technology, Indra offers high-quality, reliable, and
easy-to-install EV chargers. Already in use in homes and commercial locations worldwide our innovative
products benefit customers while supporting grid efficiency and sustainability, including the first viable bi-directional Vehicle-to-Grid (V2G) charger.

We are committed to building tomorrow’s sustainable energy ecosystem by integrating vehicles, homes, and the grid.

Join us and help shape the future of EV charging and sustainable energy.

At Indra, we value diversity, equity, and inclusion, recognising that varied perspectives foster innovation and drive our mission to create a smarter, greener future for all.

We strive to create an environment where everyone feels comfortable and empowered to be their authentic selves. In support of this we raise awareness, share valuable information, and promote Equality, Diversity, and Inclusion (ED&I) efforts within our company and community.

We are proud to be a Disability Confident Employer. If you have any accessibility requirements, please let us know at any stage of the hiring process, and we will do our best to support you.

Benefits available to Indra’s employees include:

5% matched Pension
25 days annual holiday allowance in addition to bank holidays
1 day annual volunteering leave
Team building events
Employee referral reward scheme
Long service reward scheme
Performance based bonus
Health Insurance, including an Employee Assistance Programme
Premium Life Assurance
Access to Perkbox*
Eyecare vouchers
Monthly wellbeing allowance*
Enhanced Maternity/Paternity pay
On-site Mental Health First Aider
Octopus Salary Sacrifice Electric Vehicle scheme*
*Available to employees who have completed their successful probation period.
The company reserves the right to change these benefits at any time.

Key Responsibilities

Customer Interaction:

Champion a customer-first mindset by consistently delivering empathetic, solution-oriented service.
Respond to incoming support calls and emails in a professional and personable manner.
Capture all required information during phone calls within the CRM system.
Respond to incoming support calls and emails, maintaining clear and professional communication with drivers and installers ensuring they feel supported and informed regarding the service they require.
Follow the scripts and processes in place to maintain consistency and high-quality standards.
Accurately document all interactions and solutions in the CRM system for future reference.
Ensure follow up communication with customers to confirm resolution and satisfaction.
Actively seek customer feedback.

Driver Assistance:

Provide timely and effective support to drivers, addressing their inquiries and resolving issues.
Guide drivers through troubleshooting steps for common problems and escalate complex or high
priority issues to the appropriate team.

Product Installation Support:

Provide in-depth triage for on-site engineers during product installations.
Refer complex technical questions to 2nd line support for further action or triage when
appropriate.

Ticket Management:

Raise, triage, and respond to customer support tickets in line with the processes outlined.
Manage support tickets, ensuring all issues are logged, tracked, and resolved within the agreed
SLAs.
Raise site visit requests as needed following relevant processes.

Team Collaboration:

Work independently and as part of a team to achieve personal, team, and business objectives.
Engage in ongoing training programmes to stay current with product updates, support tools, and
customer service best practices.
Support onboarding and mentoring of new team members to ensure consistent service delivery.
Contribute ideas and feedback to help shape a more customer-centric organisation.

Service Level Agreements (SLAs):

Adhere to customer call and ticket SLAs.
Ensure you have a ticket Right First Time rate of 90%.
Answer 20% of incoming calls with no more than 10% of total incoming calls dropped.
To Take a minimum of 6 tickets from the support inbox
Maintain personal and team SLAs to ensure high-quality support.

Key Competencies:

Problem-Solving: Quickly assimilate information, identify issues, problem-solve, and present
conclusions clearly.
Communication: Exhibit clear and effective written and verbal communication skills.
Technical Proficiency:
- Proficient in MS Office, particularly Excel and Word.
- Experience with Zendesk or similar CRM systems is desirable.
Time Management: Demonstrate excellent time-keeping and the ability to prioritise and manage
workload.
Teamwork: Work effectively within a team environment and independently without supervision.
Adaptability:
- Thrive in a fast-paced environment, handling multiple inquiries simultaneously.
- Multi-task and navigate ticket systems while communicating with customers/installers.
Performance: Perform within and meet SLAs.
Resilience: Remain calm and effective under pressure.
Empathy: Caring for the customer and installer issues, helping to resolve them in a compassionate
manner.

Desirable Skills:

Previous experience in a customer service or administrative role is advantageous.
Strong organisational skills and an analytical approach to problem-solving.
Understanding of manufacturing operations and electronic engineering is advantageous.
Experience working within an ISO 9001 Quality Management System is desirable.

Quick apply

Refine Your Search

/ multi jobs in malvern, wor

Customer Success Associate

Receptionist

Planning Support Officer

Practice Manager

Multi Drop Van Driver - Tewkesbury

Multi Drop Delivery Driver Van and Fuel Supplied

Customer Service Assistant - Part time including weekends

DIY HANDYMAN

Lead Transport Planner

Castle Maintenance Manager

Multi skilled operative

Van Driver

Urgent Care Team - Social Worker

Wedding Manager

Operations Planning & Delivery Manager

Fire Control Operator

Content Marketing Executive

Multi-skill Trades - Roofer

Sewing Assistant

Labourer

I want to receive the latest job alerts for / multi in malvern, wor

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