Customer success manager Work, Jobs in Malvern (with Salaries)

Customer Success Manager
Utelize Communications Ltd —Malvern
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Salesforce
- Free parking
- Flexitime
Quick apply
9d
Customer Success Manager
Mears Group —Evesham
- Up to £45,000 a year
- Monday to Friday
- Management
- Customer service
- Maintenance
- Annual leave
- Employee discount
Applications Specialist
Malvern Panalytical Ltd —Malvern
- Full-time
- Engineering
- Laboratory experience
- Organisational skills
Business Development Manager
Element Materials Technology —Malvern
- Remote
- CRM software
- Business development
- Presentation skills
Graduate Management Trainee - Worcester
Enterprise Mobility —Worcester
- Full-time
- Sales
- Customer service
- Bachelor's degree
Fleet Business Development Manager
Vertu Motors —Worcester
- £40,000 a year
- Full-time
- Sales
- Business development
- Communication skills
Quick apply
Business Development Manager - Print
Commercial —Cheltenham
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Sales
- Microsoft Office
- Travel
- Work from home
- Employee assistance programme
Quick apply
Product Business Development Manager
Rubix —Tewkesbury
- Full-time
- Business development
- Communication skills
B2B Client Success Manager
Halfords —Redditch
- Up to £35,000 a year
- Full-time
- Hybrid work
- Contracts
- Annual leave
- Employee discount
7d
Business Development Manager (BDM) - Cheltenham - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Cheltenham
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Parts Advisor
Lookers —Worcester
- £30,500 a year
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
Quick apply
Territory Manager
IQVIA —Worcester
- Full-time
- Presentation skills
- No degree
Graduate Management Trainee - Gloucester / Cheltenham
Enterprise Mobility —Gloucester
- Full-time
- Sales
- Customer service
- Bachelor's degree
Business Development Manager
Unique IQ Ltd —Sambourne
- Full-time
- Hybrid work
- Sales
Quick apply
Team Leader
Card Factory —Tewkesbury
- £13 an hour
- Leadership
Customer Development Executive
McCurrach Careers —Worcester
- £30,000 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
Senior Partner Manager SEU
VoCoVo —Cheltenham
- £65,000 - £75,000 a year
- Hybrid work
- Sales
- Communication skills
- Negotiation
- Employee assistance programme
- Sick pay
Business Development Manager
Rehlko —Gloucester
- £45,000 - £55,000 a year
- Full-time
- CRM software
- Sales
- Business development
- Annual leave
Volkswagen Car Sales Executive
Listers —Evesham
- Up to £54,000 a year
- Full-time
- Health & wellbeing programme
- Employee discount
Lead Online Manager
Sainsbury's —Worcester
- From £36,250 a year
- Management
- Leadership
- Employee discount
4d

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customer success manager jobs near malvern

Customer Success Manager

Utelize Communications Ltd -
Malvern

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
9 days ago

Benefits

Free parking
Casual dress
Flexitime
Work from home
Company events
On-site parking

Qualifications

Driving Licence
Microsoft Excel
Customer service
Salesforce
GCSE
Driving
Organisational skills
Telecommunication
Financial services
Account management
Communication skills

Full job description

Customer Success Manager

As Utelize continues to grow, we are looking to expand our Customer Success Team and the Customer Success Manager will play a pivotal role in this.

Company Overview

Utelize is a specialist IT service provider, focused on helping large businesses to manage mobile devices (e.g. smartphones, tablets and laptops), mobile connectivity and support for their end-users. Our services and support help our customers to:

Release their IT teams for strategic projects
Optimise and reduce device, mobile connectivity and support costs
Improve support for end-users to resolve device and connectivity issues
Rapidly replace lost or damaged devices for fieldworkers
Protect their businesses from IT security threats on mobile devices
To adopt more sustainable ways of reusing and recycling mobile devices and technology

With 30% revenue growth year-on-year in 2023 & 2024 and our first acquisition completed in Q4 2024, there has never been a more exciting time to join us.

Based in Malvern and Crawley we are a team of 40+ with strong social values, who are focused on delivering innovative mobile solutions to corporate clients, which we support with excellent customer services.

Alongside our business objectives, we have raised over £200k to help build Solar Learning Labs in Africa with Computer Aid and we have planted more than 60,000 trees to offset the impact of mobile devices that we provide to our customers!

To support our continued growth and to achieve our objectives for 2026 we need experienced, customer focused people to join our growing team.

About the Role

Reporting to the Customer Services Director, you will manage a portfolio of customers, ensuring smooth and efficient delivery of services to support the business.

Responsibilities include:

Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement.
Implement and maintain customer engagement plans, including periodic virtual (Teams) reviews and mobile network health checks.
Monitor, action and follow through to resolution, actions deriving from customer engagement.
Act as the escalation point for customer issues raised by the Support Team, ensuring prompt and effective resolution.
Drive continuous service improvement initiatives by leveraging data and customer feedback.
Support the seamless onboarding of new customers and the introduction of new services for existing clients.
Work with the Customer Services Director to manage the full customer lifecycle, including renewals, to ensure sustained satisfaction and industry leading retention levels.
Foster a culture of collaboration, continuous improvement, and customer-centric service delivery.

What we are looking for:

A confident, proactive, Customer Success Manager, who demonstrates an understanding of customer challenges, aligning the Utelize’s solutions to drive value.

Essential Experience & Education:

Experience of managing a portfolio of 30+ customers.
Experience of working for a fast growth telecoms or IT services company.
Demonstratable evidence of retaining existing business and delivering new opportunities.
A solutions-oriented, "can-do" mindset.
Self-motivated and capable of working independently or as part of a team.
Effective interpersonal skills to build rapport with cross-functional teams.
Excellent Excel skills and ability to present data effectively
Excellent organisational and communication skills

Desirable Experience:

Mobile network and telecoms knowledge

What we Offer:

Full time – competitive salary dependent on experience
25 Days Paid Holiday per annum plus Bank Holidays
Discretionary Annual Bonus linked to key performance metrics for team
Great location at Malvern Hills Science Park with free onsite parking
Continuous learning and professional development opportunities
Exciting and challenging projects with industry-leading clients

What we Offer

Salary £30,000- £35,000 (depending on experience)
25 Days Paid Holiday per Annum (plus Bank Holidays)
Hybrid working – we operate a minimum of 3 days per week on site at our Malvern Office (following accreditation)
Due to the nature of this role we are unable to sponsor candidates and therefore all applicants should already hold the right to work in the UK
Great location at Malvern Hills Science Park with onsite parking and cafe

Other Information

All candidates will have to be willing to undergo employee screening
Flexible working – we may consider part-time applications for this role

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Flexitime
Free parking
On-site parking
Work from home

Ability to commute/relocate:

Malvern WR14 3SZ: reliably commute or plan to relocate before starting work (required)

Application question(s):

How many years Account Management experience do you have?

Education:

GCSE or equivalent (preferred)

Experience:

Customer service: 5 years (required)

Licence/Certification:

Driving Licence (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer success manager jobs in malvern

Customer Success Manager

Customer Success Manager

Applications Specialist

Business Development Manager

Graduate Management Trainee - Worcester

Fleet Business Development Manager

Business Development Manager - Print

Product Business Development Manager

B2B Client Success Manager

Business Development Manager (BDM) - Cheltenham - Circa 41k Package- 53k OTE Uncapped

Parts Advisor

Territory Manager

Graduate Management Trainee - Gloucester / Cheltenham

Business Development Manager

Team Leader

Customer Development Executive

Senior Partner Manager SEU

Business Development Manager

Volkswagen Car Sales Executive

Lead Online Manager

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