1st line service desk Work, Jobs in Manchester, Eng (with Salaries)

1st Line Service Desk Technician
Cloud10 IT —Manchester
- £27,000 - £32,000 a year
- Overtime
- Azure
- Customer service
- Organisational skills
- Work from home
Quick apply
6d
1st Line Analyst - Stafford DC
Pets at Home —Cheadle
- £28,000 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Free parking
- Employee discount
5d
Service Desk Analyst
The Guinness Partnership —Oldham
- £33,387 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
5d
1st line Service Desk Agent
Cybertill —Prescot
- £24,975.05 a year
- 8 hour shift
- Hybrid work
- Customer service
- IT
- Communication skills
- Free parking
- Sick pay
IT Support Engineer (1st Line)
Forbes Solicitors —Preston
- Full-time
- Microsoft Outlook
- Windows
- IT
- Annual leave
- Employee discount
10d
2nd Line Support Engineer
Excalon Ltd —Salford
- Full-time
- Azure
- Microsoft Outlook
- SharePoint
- Health & wellbeing programme
- Life insurance
Quick apply
6d
First Line Technical Support
PHOENIX Medical Supplies Limited —Borough of Halton
- £28,461.32 a year
- Monday to Friday
- Customer service
- Windows
- IT
- Annual leave
- Employee assistance programme
Service Inbound Analyst
Bright HR Limited —Manchester
- Up to £26,500 a year
- Management
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
1st Line Support Engineer
Hudson Hill Consulting —Runcorn
- Up to £28,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
1st Line IT Service Desk Engineer
Outcomes First Group —Bolton
- £25,837.20 a year
- Hybrid work
- Azure
- Customer service
- Continuous improvement
- Employee discount
1st Line Maintenance Analyst
Betfred —Warrington
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
1st Line Service Desk Team Leader
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
6d
IT Service Desk Analyst
Network Plus —Salford
- £26,000 - £28,000 a year
- Customer service
- Communication skills
Quick apply
19h
Managed Services - First Line Support Team Lead
HSO Group B.V. —Manchester
- Weekend availability
- Azure
- Customer service
- Organisational skills
Quick apply
11d
3rd Line Support Engineer
Humnize —Manchester
- £40,000 - £45,000 a year
- Full-time
- Azure
- Windows
- AWS
IT Support Field Engineer (South West England)
Outcomes First Group —Bolton
- Up to £35,000 a year
- Azure
- Customer service
- Continuous improvement
4d
Service Desk Manager
Evolve BG Ltd —Wigan
- £50,000 a year
- Leadership
- Communication skills
Quick apply

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1st Line Service Desk Technician
Cloud10 IT —Manchester
Advising customers appropriately and communicating regularly regarding open tickets. 1st line technical support, by email and telephone, to a client base of…
£27,000 - £32,000 a year
Quick apply
6d
1st Line Analyst - Stafford DC
Pets at Home —Cheadle
Working closely with End User Computing to ensure products deployed are strategically aligned and licences are released/reused where possible.
£28,000 a year
5d

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1st Line Service Desk Technician

Cloud10 IT -
Manchester

Quick apply

Job details

Permanent | Full-time
£27,000 - £32,000 a year
6 days ago

Benefits

Company pension
Work from home

Qualifications

Microsoft Windows Server
MacOS Server
Cloud infrastructure
Azure
Customer service
Windows Remote Desktop
VoIP
Remote access software
IT support
Organisational skills
SharePoint
Mac OS
Communication skills
Active Directory

Full job description

Do you have a passion for technology? A strong can-do/will-do approach to working? Are you looking to join a growing, dynamic 5-star Google rated company to work with a friendly, skilled team where you will be well looked after and encouraged to learn, progress and grow within your role? If so, then please read on!

Who are Cloud10?

We are an Managed IT Service Provider proudly boasting excellent staff retention (average length of service 7 years!), and near 100% customer retention since 2007. Our team expertly delivers IT and cloud services to businesses predominantly across the North West. Services include onsite/remote support, private/public cloud hosted infrastructure including remote user desktop, cyber security, cloud technology projects, network management, and VoIP/unified telecoms solutions. We pride ourselves on the highest IT standards, excellent communication and fastest-in-industry problem resolution.

What is on offer?

Starting basic salary of £27k-£32k depending on experience
Full training and 1-to-1 mentoring
Microsoft qualifications
Opportunity for paid overtime
Monthly rewards from positive customer feedback - vouchers, days out, Deliveroo, treats etc
30 days holiday & company pension (additional days for length of service)
Working in modern offices in a converted mill in the City Centre with pool table, arcade machine and Switch+PS4+Meta Quest 3 in the break-out areas
15yrs established IT Technology company with outstanding staff retention and the opportunity to ‘make a difference’ by providing bespoke, customer-led IT solutions
Regular company social activities including Bowling at Wynwood Lanes, Alton Towers trip, Junkyard Golf, Bunny Jacksons Wings nights, team lunches etc.
Weekly Deliveroo lunch for all the team on dress-down Friday
Professional improvement/training allowances
Excellent, achievable career progression to 2nd and 3rd line support roles
Standard working hours are 8:30am to 5:30pm, Monday to Friday (1-hour lunch break)
Work from home Fridays option available once probation passed

What will you be doing?

This is a dynamic and challenging position for a 1st Line IT Support Technician in a busy role with a skilled and friendly team. You will be well looked after and encouraged to learn while progressing your technical and professional skills. It’s a very engaging role with lots of learning!

Main responsibilities will include…

1st line technical support, by email and telephone, to a client base of around 3000 users
Monitoring and updating the service desk ticket system
Diagnosing a variety of issues and performing first time fixes where possible
Advising customers appropriately and communicating regularly regarding open tickets
Hands-on working on hardware and system upgrades and migration projects
Escalating tickets to 2nd and 3rd Line where necessary
Working collaboratively with onsite technical team to assist with problem solving and onsite installations
Working on Windows 11, Mac OS, Windows Server, Microsoft 365 Apps & Services, Teams, SharePoint, Azure, Microsoft 365, Exclaimer, Networking, Microsoft Remote Desktop and a wide range of other technologies in time

What will you need?

Minimum 1yr experience providing IT Support, preferably within an MSP or fast-paced environment.
Experience of setup of and troubleshooting user issues with desktops/laptops/thin client hardware
A confident and friendly personality with a keen and professional approach to work
Passion and excitement regarding work with a self-motivated, can-do will-do attitude
Willingness to go the distance to get something done
Enthusiasm for learning and improving their skills and knowledge
Excellent organisational skills, be able to prioritise, finish what you start, manage time, document key actions and follow up
Strong troubleshooting skills and confident approach to remote and phone support
Great communication and customer service skills
Windows 11 and Microsoft Apps and Services knowledge
Knowledge of administering Windows Server an advantage
Experience of user setups including Active Directory and Microsoft 365

Cloud10 is committed to equal opportunities and welcomes applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Reasonable adjustments are available throughout the recruitment process.

Please let us know if you require any reasonable adjustments during the recruitment process

Please apply with your up-to date CV for consideration.

Job Types: Full-time, Permanent

Pay: £27,000.00-£32,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

1st line service desk jobs in manchester, eng

1st Line Service Desk Technician

1st Line Analyst - Stafford DC

Service Desk Analyst

1st line Service Desk Agent

IT Support Engineer (1st Line)

2nd Line Support Engineer

First Line Technical Support

Service Inbound Analyst

1st Line Support Engineer

1st Line IT Service Desk Engineer

1st Line Maintenance Analyst

1st Line Service Desk Team Leader

IT Service Desk Analyst

Managed Services - First Line Support Team Lead

3rd Line Support Engineer

IT Support Field Engineer (South West England)

Service Desk Manager

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