Director of customer experience Work, Jobs in Manchester, Eng (with Salaries)

Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply
Executive Assistant (Chief Digital Officer)
Lloyds Banking Group —Manchester
- £78,098 - £91,880 a year
- Full-time
- Hybrid work
- Communication skills
2d
Chief of Staff to NED
Together —Cheadle
- Full-time
- Travel
- Organisational skills
- Communication skills
Quick apply
Head of Corporate Operations
Focus Group —Manchester
- Up to £80,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Travel
Quick apply
Director of Customer Experience
Car Benefit Solutions —Bury
- £85,000 - £100,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- AI
- Leadership
- Employee assistance programme
Quick apply
Library Assistant
Tameside Council —Tameside
- £7,334 - £7,692 a month
- Call to connect
- Computer literacy
- English
- Windows
4d
Part Time Operations Executive
Fastrack VIP —Wythenshawe
- £13.50 an hour
- Part-time
- Computer literacy
- English
- Data entry
- Free parking
- Sick pay
Quick apply
7d
Head of Land & Partnerships
Your Housing Group —Warrington
- £80,000 - £85,000 a year
- Leadership
- Annual leave
- Employee discount
Quick apply
11d
Jigsaw Homes Group Limited
Jigsaw Homes Group —Ashton-Under-Lyne
- £58,555 - £63,482 a year
- Full-time
- Communication skills
- Sick pay
11d
Contracts Manager - United Utilities Better Rivers (AMP8)
The Casey Group Ltd —Manchester
- £70,000 - £80,000 a year
- Full-time
- Civil engineering
- Microsoft Outlook
- Management
- Annual leave
- Employee assistance programme
Quick apply
Landlord Support Team Leader FTC 12 Months
National Residential Landlords Association —Manchester
- £37,152.00 - £37,152.10 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Annual leave
- Work from home
Quick apply
Education Welfare Officer
Tameside Council —Tameside
- £34,434 - £39,152 a year
- Call to connect
- English
- Experience working with children
- School
12h
Reception Team Leader
Play Factore —Urmston
- Up to £14.24 an hour
- Weekend availability
- Microsoft Outlook
- Customer service
- Microsoft Office
Quick apply
12d
Venue Operations & Business Development Manager
KERB Events —Manchester
- £40,000 - £45,000 a year
- Weekend availability
- Hospitality
- Bar
- Business development
- Employee assistance programme
Quick apply
13d
Meetings and Events Project Manager
Emota —Manchester
- Project management
- Travel
- Mentoring
- Annual leave
Quick apply
Executive Director of Resources
Oldham Council —Oldham
- £150,000 a year
- Call to connect
- Human resources
- Leadership
- Annual leave
- Employee discount
11d
Senior Events Manager
Selfridges —Manchester
- Team management
- Organisational skills
- Leadership
Quick apply
Director of Sales & Marketing
Car Benefit Solutions —Bury
- £90,000 - £120,000 a year
- Full-time
- Hybrid work
- Business development
- Communication skills
- Employee assistance programme
Quick apply
Client Director
Journey Further —Manchester
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Team management
- Annual leave
Quick apply
Operations Manager
Quarrybank Group —Cheadle
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Business development
- Continuous improvement
Quick apply
7d

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director of customer experience jobs near manchester, eng

Customer Experience Director

Stellify
Manchester

Quick apply

Job details

Full-time
£110,000 a year

Qualifications

Operations management
Change management
Team management
Operational strategy development
Change leadership

Full job description

Customer Experience Director

Greater Manchester (office based, full time) · Senior leadership package, C£110,000 + Benefits

Lead the customer function for a large multi-brand retailer, at the point where the whole operation is being rebuilt around the customer and run as a commercial contributor rather than a cost to manage.

Retail customer functions carry more moving parts than most: high volumes, seasonal peaks, returns and refunds, and customers who compare and switch in seconds. This is a transformation post. The contact centre is moving off an outsourced model, new technology is coming in, and the function is being redesigned from the ground up. It suits a customer leader who wants the room to build, not a narrow slice of an operation that already runs itself.

What you'll own

The design of the customer operating model, and the commercial case for what the function becomes and where it sits
The move of the contact centre from an outsourced model, one of the largest and most complex decisions in the role
The technology agenda: choosing what comes in, and getting the business to adopt it and use the data properly
Service design across the moments that carry the most weight in retail, including returns, refunds, peak trading and the balance of automated and human channels
Retention and the commercial numbers behind loyalty and repeat purchase, and the plan to move them
Building and coaching the team, setting clear measures and lifting capability across managers and agents

You'll sit on the senior leadership team with direct access to the CEO, work closely with Trading, Operations, Marketing and Technology, and be trusted to make the calls that decide what this function becomes.

Our ideal applicant

A customer leader who has owned a customer function end to end in a high-volume, multi-channel retail or consumer business
Has led real transformation of a customer operating model, ideally including a move from outsourced delivery to in-house
Has brought in technology and knows the difference between buying it and getting a business to use it
Runs the function commercially, with retention and cost numbers you can talk to
Comfortable with the pace and complexity of retail, and drawn to building something rather than maintaining it

The package

Competitive senior leadership package, C:110,000 full details shared on application
Full time, office based in Greater Manchester

Quick apply

Refine Your Search

director of customer experience jobs in manchester, eng

Customer Experience Director

Executive Assistant (Chief Digital Officer)

Chief of Staff to NED

Head of Corporate Operations

Director of Customer Experience

Library Assistant

Part Time Operations Executive

Head of Land & Partnerships

Jigsaw Homes Group Limited

Contracts Manager - United Utilities Better Rivers (AMP8)

Landlord Support Team Leader FTC 12 Months

Education Welfare Officer

Reception Team Leader

Venue Operations & Business Development Manager

Meetings and Events Project Manager

Executive Director of Resources

Senior Events Manager

Director of Sales & Marketing

Client Director

Operations Manager

I want to receive the latest job alerts for director of customer experience in manchester, eng

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