Franchise manager Work, Jobs in Manchester, Eng (with Salaries)

Senior Guest Services Manager
Holiday Inn Express Manchester Arena —Manchester
- £30,313 a year
- Nights as needed
- Hospitality
- Hotel
- Front desk
- Store discount
- Employee discount
Quick apply
Sales Performance Coach
SIXT UK —Manchester
- Full-time
- Remote
- Microsoft Excel
- Sales
- Customer service
- Paid training
- Annual leave
Quick apply
Branch Manager & Art Teacher, art-K Macclesfield
art-K —Macclesfield
- £30,000 - £35,008 a year
- Full-time
- No degree
- Communication skills
- Teaching
- Annual leave
- Sick pay
10d
Retail General Manager
Sodexo —Manchester
- Up to £48,000 a year
- Weekend availability
- Management
- Sales
- Hotel
- Employee assistance programme
Quick apply
11d
Franchisee Manager, Enterprise QSR
Deliveroo —Manchester
- Full-time
- Sales
- Quick service & fast food restaurant
- Travel
10d
Used Car Sales Manager
Lookers —Stockport
- Up to £80,000 a year
- Monday to Friday
- Customer service
- Driving
- Leadership
- Annual leave
Quick apply
Account Manager
Childcare Marketing Group —Manchester
- £3,300 - £48,000 a month
- Full-time
- Childcare
- English
- Project management
Quick apply
AutoCAD Survey Processor
MetroRod Ltd —Macclesfield
- £32,000 a year
- Full-time
- AutoCAD
- Communication skills
- Free parking
- Annual leave
Quick apply
8d
Branch Manager & Art Teacher
art-K —Macclesfield
- £30,000 - £35,008 a year
- Full-time
- No degree
- Communication skills
- Teaching
- Annual leave
- Sick pay
10d
Group Product Manager
Xplor —Manchester
- Full-time
- Remote
- Product management
- Software development
- Agile
Quick apply
10d
HR Business Partner
SIXT UK —Manchester
- Hybrid work
- Microsoft Office
- Bachelor's degree
- Continuous improvement
- Paid training
- Annual leave
Quick apply
Customer Service Agent - Manchester Airport
SIXT —Manchester
- Weekend availability
- Sales
- English
- Driving
- Free parking
- Paid training
Quick apply
10d
Lettings Manager - Estate Agency
Your Move —Radcliffe
- Full-time
- Customer service
- Administrative experience
- Organisational skills
3d
Junior Compliance Auditor (Non Financial)
Waves Consultancy Ltd —Manchester
- Up to £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Travel
Quick apply
22h
Management Trainee - North West
SIXT —Knutsford
- Full-time
- Sales
- Customer service
- English
- Annual leave
- Employee assistance programme
Quick apply
Head of Finance (HF1349427)
Flourish —Rochdale
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
Quick apply
AutoCAD Drainage Survey Specialist
MetroRod Ltd —Macclesfield
- £32,000 a year
- Full-time
- AutoCAD
- Communication skills
- Free parking
- Annual leave
Quick apply
8d
Sales Manager | Manchester Shambles
REISS —Manchester
- Full-time
- Customer service
- Supervising experience
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
4d
Valeter/Driver - Manchester Airport - 0 Hour Contract
SIXT —Manchester
- Full-time
- Customer service
- Driving
- Communication skills
- Paid training
- Annual leave
Quick apply
Assistant Manager
Domino's —Eccles
- £31,242.51 a year
- Weekend availability
- Hospitality
- Management
- Supervising experience
- Paid training
- Annual leave

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Senior Guest Services Manager

Holiday Inn Express Manchester Arena -
Manchester

Quick apply

Job details

Full-time
£30,313 a year

Benefits

Store discount
Employee discount

Qualifications

Hospitality
Multilingual
Front desk
Guest services
Hotel experience

Full job description

What you’ll be doing!

Holiday Inn Express Manchester Arena we are looking for a Senior Guest Service Manager to join our team. Reporting to the Operations Manager The SGSM will lead the team of GSMs & GSAs to ensure each and every guest experiences the Holiday Inn Express Brand consistently and that the best service is given throughout their stay. You will lead the team of GSAs & GSM’s in welcoming guests in a friendly, prompt and professional manner recognising IHG One Rewards Club Members and also returning guests. The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay. The Great Room is a place for our guests to Kick Start their day with the Express Breakfast and also work or rest during the day and into the Evening. The Breakfast service should be friendly, efficient and helpful and the Great Room maintained to a high standard at all times.

Who You’ll Be working for!

As part of the Centre Island Franchise, the 192 bedroom Holiday Inn Express Manchester Arena is situated right in the heart of Manchester with the Manchester Arena, The Print works and the Manchester Arndale just minutes’ walk from the hotel. Located in the vibrant Northern Quarter we are ideally located for the business and leisure traveller giving our guests the gateway to what the city has to offer.

At Holiday Inn Express® our purpose is to provide simple, smart travel. That’s where you come in! When you’re part of the Holiday Inn Express brand you’re more than just a job title. At Holiday Inn Express we look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and get them right every time.

Our Values

At Centre Island you’ll be joining a growing family of 9 hotels with over 500 employees. At Centre Island we deliver the brand with Centre Island Values. All our employees are engaged, enthusiastic who have Centre Island personality.

We believe our values are an integral part of our business and our teams strive to always:

Act with INTEGRITY and CARE
ENGAGED with customers and colleagues alike
Have PASSION and take OWNERSHIP in everything they do
Strive to be CREATIVE to continuously improve

What we offer you!

· 28 Days holiday increasing to 33 days after your 5th year of service

· Full uniform provided

· Access to IHG’s worldwide Employee Rate and Friends & Family discount schemes

· Internal Rewards programme where you can get recognised with Love 2 Shop vouchers for demonstrating great work

· ILM / City & Guilds accredited Talent Development programme and the opportunity to work with a fast paced, customer-focused company

Main Duties and Responsibilities:

1. Lead the GSA team to deliver exceptional service

2. Run early and late shifts successful, ensuring all processes are followed

3. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes

4. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

5. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

6. Coach and develop both GSM & GSA through success reviews and plans

7. Rota management – Ensure the rota is fair and covered for the busy periods

8. Beverage control

9. Oversee Front of House operations including Breakfast

10. Communicate with Housekeeping to maintain condition, Brand Standards and high scores on Heartbeat

11. Heartbeat and winning metric – make this part of the culture of the hotel and let the staff live and breathe the brand training

12. Accountability for financial performance for front of house including floats for bar/desk/safe

13. Team training through Cloud and Merlin. Ensure all team members are up to date with current

Working 5 days out of 7 over shifts, may include the occasional night shifts

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests!

Job Types: Full-time, Permanent

Pay: £30,313.00 per year

Benefits:

Employee discount
Store discount

Experience:

Front Office Management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

franchise manager jobs in manchester, eng

Senior Guest Services Manager

Sales Performance Coach

Branch Manager & Art Teacher, art-K Macclesfield

Retail General Manager

Franchisee Manager, Enterprise QSR

Used Car Sales Manager

Account Manager

AutoCAD Survey Processor

Branch Manager & Art Teacher

Group Product Manager

HR Business Partner

Customer Service Agent - Manchester Airport

Lettings Manager - Estate Agency

Junior Compliance Auditor (Non Financial)

Management Trainee - North West

Head of Finance (HF1349427)

AutoCAD Drainage Survey Specialist

Sales Manager | Manchester Shambles

Valeter/Driver - Manchester Airport - 0 Hour Contract

Assistant Manager

I want to receive the latest job alerts for franchise manager in manchester, eng

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