Head of customer travel information Work, Jobs in Manchester, Eng (with Salaries)

Head of Customer Travel Information
TfGM —Manchester
- £75,370 - £84,830 a year
- Hybrid work
- Leadership
- Annual leave
3d
Head of Estates Operations
The Dean Trust —Manchester
- £55,620 - £59,016 a year
- Full-time
- Supervising experience
- Continuous improvement
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
4d
Head of Estates Operations
Trafford Council —Trafford
- £55,620 - £59,016 a year
- Full-time
- Continuous improvement
- Travel
- Organisational skills
2d
Head of Compliance
MCR Property Group Ltd —Manchester
- £70,000 - £80,000 a year
- Travel
Quick apply
Regional Head of Health, Safety & Environmental – (Europe, Middle East, and Africa)
Rotork —Manchester
- Full-time
- Hybrid work
- Engineering
- Continuous improvement
- Travel
Quick apply
6d
Senior Anti-Financial Crime & Onboarding Analyst
LHV Bank —Manchester
- Hybrid work
- Internship
- Communication skills
- Banking
- Employee discount
Quick apply
Senior Project Manager - Regulatory / Governance Readiness
Together —Cheadle
- Full-time
- Team management
- Agile
- Financial services
Quick apply
BrightHR Advice Consultant
Bright HR Limited —Manchester
- Up to £35,000 a year
- Human resources
- Communication skills
- Employee assistance programme
- Employee discount
Service Colleague
ASDA —Manchester
- £13.10 - £15.64 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
14h
School Liaison Officer
Vivify Venues —Manchester
- £28,500 a year
- Full-time
- Travel
- School
- Annual leave
Quick apply
BA Cityflyer Procurement Executive (12 Month Fixed Term Contract)
British Airways —Manchester
- £37,000 - £43,000 a year
- Full-time
- Bachelor's degree
- Contracts
- Communication skills
- Employee discount
12d
Resource Coordinator
HSO Group B.V. —Manchester
- Organisational skills
- Communication skills
Quick apply
Business Support Administrator (Policies & Communications)
Creative Support —Stockport
- Up to £13.40 an hour
- Part-time
- Customer service
- Travel
- Organisational skills
BrightHR Documentation Advisor
Bright HR Limited —Manchester
- Up to £32,000 a year
- Weekend availability
- Human resources
- Time management
- Employee assistance programme
- Employee discount
Head of Data
The Fragrance Shop —Manchester
- Computer Science
- No degree
- AI
- Free parking
- Work from home
Business Systems Analyst/Administrator
MCR Property Group Ltd —Manchester
- £38,000 - £42,000 a year
- Analysis skills
- Travel
- Communication skills
Quick apply
9d
Sales Manager
Great Places Housing Association —Manchester
- £52,448 - £55,209 a year
- Full-time
- CRM software
- Analysis skills
- Travel
- Annual leave
11d
Payroll Administrator
Troo Hospitality —Manchester
- £28,000 - £30,000 a year
- Overtime
- Hospitality
- Customer service
- Hotel
- Annual leave
- Employee assistance programme
Quick apply
Duty Office Executive
Travel Counsellors —Manchester
- 12 hour shift
- Hybrid work
- Maths
- Communication skills
- Resort
Quick apply
Head of Business Systems Transformation
Clarity Travel —Manchester
- Full-time
- Continuous improvement
- IT
- Leadership
- Employee assistance programme
Quick apply

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head of customer travel information jobs near manchester, eng

Head of Customer Travel Information

TfGM -
Manchester

Apply Now

Job details

Permanent
£75,370 - £84,830 a year
3 days ago

Benefits

Annual leave
Company pension
Free or subsidised travel

Qualifications

Senior management experience
Change leadership
Leadership

Full job description

We are looking for an ambitious and influential leader to transform Customer Travel Information across the Bee Network. You will develop the strategy, operating model and standards that underpin trusted information across physical and digital channels. Combining customer focus with strong operational and technical understanding, you will lead innovation, strengthen resilience and use insight and performance data to drive measurable improvements. This is an opportunity to shape a vital service at the heart of Greater Manchester’s growing integrated transport network.

Your Role

Working across operational, digital, technology and commercial teams, you’ll influence senior decision-making, drive innovation, and use insight and performance data to deliver measurable improvements. This is a high-profile leadership role with the opportunity to shape customer experience, build trust and support the continued growth of Greater Manchester’s integrated transport network

For more info see Job Profile below.

Who are we?

The Customer team sits at the heart of the Customer & Growth Directorate, helping to shape how people experience the Bee Network every day. We bring together Customer Care, Customer Experience & Insight and Customer Travel Information to understand customer needs, provide support when things go wrong, and ensure customers have the information and confidence they need to travel. Working across transport modes, operational teams and partners, we champion the customer voice, drive continuous improvement and play a key role in delivering TfGM's vision of a safe, integrated and customer-focused transport network for Greater Manchester

What you’ll bring

What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.

We're looking for an experienced senior leader with a proven track record of delivering customer-focused services, information strategies, digital products or operational communications within a complex organisation. You'll have experience leading high-performing teams, driving cross-functional change, influencing senior stakeholders and using data and insight to improve customer outcomes. You'll be comfortable operating in a fast-paced environment, balancing strategic thinking with operational delivery, and have a strong understanding of how technology, processes and people come together to provide trusted, accessible and reliable information for customers

What we can offer you

This is a permanent senior leadership opportunity at the heart of one of the UK's most ambitious transport transformation programmes. You'll join a supportive and collaborative Customer leadership team, working alongside colleagues in Customer Care and Customer Experience & Insight to shape how millions of people experience the Bee Network. The role offers significant scope to influence organisational strategy, lead talented teams, work with innovative technology and deliver visible improvements for customers. In return, you'll have the opportunity to make a lasting impact on a growing, integrated transport network serving Greater Manchester.

A permanent role with a salary of £75,370 - £84,830 per annum depending on skills and experience.

At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process. We are happy to #talkflexibleworking to help colleagues maintain a healthy work life balance.

Our benefits include:

Generous annual leave starting at 28 days (plus bank holidays), increasing with service, with options to buy more.
Free travel on buses across Greater Manchester, plus rail or Metrolink travel to and from work.
Local Government defined pension scheme with life cover of 3x salary and options to boost your contributions.
Enhanced family-friendly leave policies, including those supporting fertility treatment, alongside flexible and hybrid working and a special leave policy to support a range of unexpected events. Please note that qualification criteria may apply, including a requirement to have been employed with the organisation for a minimum specified period of time.
Discover more benefits including wellbeing support, Personal and Career Development, Flexible working, financial support and more on our website

What's next?

If you believe you have the skills and experience required, we’d really like to hear from you. To apply please submit your CV and complete your application ensuring that you provide clear examples against the criteria questions, all appointments will be based on merit. Our short-listing process is anonymised, so please do not include your name or contact details on your CV. If any personal details are included these will be visible to the hiring manager.

For essential guidance on applying for jobs at TfGM including AI use, Right to Work requirements, our Guaranteed Assessment Scheme, application tips, and reasonable adjustments Please follow this link to our application infographic!

If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within your application.

Please note we may close the advert early if we receive a high volume of applications.

NOTE TO AGENCIES we will be accepting direct applications only for this role. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral CV.

Apply Now

Refine Your Search

head of customer travel information jobs in manchester, eng

Head of Customer Travel Information

Head of Estates Operations

Head of Estates Operations

Head of Compliance

Regional Head of Health, Safety & Environmental – (Europe, Middle East, and Africa)

Senior Anti-Financial Crime & Onboarding Analyst

Senior Project Manager - Regulatory / Governance Readiness

BrightHR Advice Consultant

Service Colleague

School Liaison Officer

BA Cityflyer Procurement Executive (12 Month Fixed Term Contract)

Resource Coordinator

Business Support Administrator (Policies & Communications)

BrightHR Documentation Advisor

Head of Data

Business Systems Analyst/Administrator

Sales Manager

Payroll Administrator

Duty Office Executive

Head of Business Systems Transformation

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