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Manager DSV and Parcel Carrier Relations

ASDA -
Rochdale

Apply Now

Job details

Permanent | Full-time
7 days ago

Benefits

Store discount
Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee discount
Car scheme

Qualifications

Contract management
Procurement
Logistics
Analysis skills
Relationship management
Leadership
Financial acumen
Communication skills
Negotiation

Full job description

Job Reference Code: R-100771
Employment Type: Full time
Contract Type: Permanent
Hours Per Week: 37.5
Salary: Competitive salary plus benefits
Closing Date: 30 July 2026

**Manager DSV and Parcel Carrier Relations*Warehouse and Logistics***

Job Title

Manager DSV and Parcel Carrier Relations

Location

Hybrid / National Travel Required

Role Purpose

The Parcel Carrier Manager is responsible for developing, managing, and optimizing relationships with parcel carriers and delivery partners to ensure market-leading service, cost efficiency, and commercial performance. The role leads carrier procurement, contract management, performance governance, and strategic development initiatives to support growth across parcel, returns, locker, and final-mile services.

Working cross-functionally with Commercial, Operations, Finance, Technology, Customer Experience, and external carrier partners, the role will drive service excellence while identifying opportunities to grow revenue, reduce cost, and enhance customer proposition.

Key Responsibilities

Carrier Relationship Management

Act as the primary commercial contact for parcel carriers and logistics partners.
Build and maintain strong strategic relationships with carrier partners.
Conduct regular business reviews to monitor performance, service quality, and future opportunities.
Manage escalations and coordinate resolution of operational issues.

Commercial & Contract Management

Lead commercial negotiations with carriers and partners.
Manage carrier contracts, amendments, renewals, and service agreements.
Deliver cost-effective solutions while maintaining service standards.
Support procurement activities and contribute to long-term sourcing strategies.

Performance Management

Develop and monitor carrier KPIs including: On-time delivery First-time delivery success Claims and loss metrics Customer satisfaction Cost per parcel Returns performance
Produce regular performance reporting and recommendations.
Drive continuous improvement plans with underperforming partners.

Network & Proposition Development

Identify opportunities to expand parcel volumes and services.
Support development of new solutions including: Parcel lockers Click & Collect Returns services B2B parcel propositions Final-mile partnerships
Evaluate emerging carrier capabilities, technologies, and market trends.

Operational Collaboration

Work closely with operational teams to ensure carrier solutions are scalable and deliverable.
Support implementation of new services and partner onboarding.
Ensure operational readiness during peak trading periods.

Financial Management

Manage carrier-related budgets and expenditure.
Monitor commercial performance against targets.
Identify and deliver cost-saving initiatives.
Support business cases and investment proposals.

Governance & Compliance

Ensure carriers operate in line with contractual, legal, and regulatory requirements.
Maintain appropriate governance processes and performance reviews.
Support sustainability and environmental objectives through carrier selection and network design.

Key Stakeholders

Internal

Commercial Leadership Team
Logistics Operations
Finance
Procurement
Technology
Customer Experience
Retail Operations

External

Parcel Carriers
Locker Operators
Courier Networks
Third-Party Logistics Providers
Commercial Partners

Success Measures

Service performance against KPI targets
Achievement of carrier cost targets
Delivery of contractual savings
Growth in parcel volume and revenue
Successful onboarding of new partners
Customer satisfaction improvement
Reduction in claims and service failures

Knowledge, Skills & Experience

Essential

Significant experience within parcel, logistics, carrier management, or transportation sectors.
Proven track record of commercial negotiation and contract management.
Experience managing third-party service providers.
Strong analytical and financial acumen.
Ability to influence senior stakeholders internally and externally.
Excellent communication and relationship management skills.

Desirable

Experience within retail, e-commerce, or final-mile logistics.
Understanding of parcel carrier pricing models.
Knowledge of locker, returns, and collection networks.
Experience supporting business growth and new service launches.

Behaviours

Customer focused
Commercially driven
Collaborative
Data-led decision maker
Results orientated
Continuous improvement mindset
Strong ownership and accountability

Everything you'll love

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.

You will also get an excellent benefits package including:

Discretionary company bonus
Company pension up to 7% matched
Company Car allowance of £5,700
15% colleague discount in store and online
Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves

Find your everything

Location

Toyou, Rochdale, United Kingdom, OL16 4NZ

View directions

Why Asda?

We’re a really values-led organisation. Our mission means we encourage everyone to be open and honest. We work creatively and collaboratively with each other, valuing everyone’s input. We get on with things, we make them happen. As so many people across the UK rely on us, we have to.

Our Creating Change for Better programme tackles the major challenges facing our business and society today and guides our efforts on where we can make the biggest difference by reducing our environmental footprint, creating healthier products and supporting our communities.

Big businesses like ours offer big opportunities. With more than 1,000 stores across the UK, from superstores and Asda Living to petrol stations, as well as depots and Express stores. £60m+ in revenue taken every day. We conduct £300m worth of transactions every week. Our website handles 2 million transactions a month. And 75% of the UK shop in Asda every year.

Rewards and Recognition

Benefits you’ll only find here

10% off Asda pet insurance

10% off selected Asda Pharmacy services

10% off Asda Tyres

10% off Asda Travel insurance

20% off Asda Mobile bundles

Free remote GP service

Available to you, your partner and your children, 24/7, year round.

Pension

Save for retirement with contributions paid into your pension account by you and Asda.

Free physiotherapy consultations

Helping you and your partner take care of yourselves with 8 free sessions per year.

Colleague discounts

15% off at our stores - get discounts on groceries and George all year round.

Car cash allowance

Eligible colleagues will receive a cash allowance as part of their benefits package. In addition, all salaried colleagues can choose to register for the Salary Sacrifice Electric Car scheme*.

(*Conditions apply)

Mortgage advice

Whether you’re a first-time buyer, renewing your mortgage, looking at buy to lets, or simply after some advice in getting a mortgage, get free* unbiased advice through the Mortgage Advice Bureau (MAB), one the UKs largest mortgage brokers.

Confidential support helpline

Find free emotional, practical, and financial support that’s fully confidential, through a helpline that’s available 24/7, year round.

Cycle to work

Buy a bike through this scheme and save on tax and national insurance.

Financial support

Find financial wellbeing tools and support, including the ability to stream your pay.

Free eye tests

Head to our in store opticians for a free checkup and take care of your vision.

Bonus

Sharing our success with a discretionary bonus scheme for salaried colleagues that really rewards your contributions.

Cancer support

Guidance and support for you and your family, from before diagnosis, to treatment and beyond.

Paid time off

From holiday to sick leave and other types of leave, such as parental leave.

Mental health support

Access free mental health support for you and your family.

Support and advice with care

If you’re supporting older family or friends with care and support, find free, confidential information, expert support, and guidance about later life care for your loved ones through the Legal & General Care Concierge service.

Hybrid working

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots

Save money on every day spends

Access to hundreds of high-street discounted Vouchers, discounts on days out, gym memberships, airport parking, and more

Setting your loved ones up for the future

As part of the team, you’ll get life assurance.

Guaranteed contracted hours

All colleagues are guaranteed weekly contracted hours / guaranteed weekly shifts via their contract of employment which is agreed with the hiring manager.

Holiday buying

Once a year our salaried colleagues are able to buy up to 5 additional days holiday via salary sacrifice (subject to eligibility).

Apply Now

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I want to receive the latest job alerts for senior operation parks manager in manchester, eng

Explore jobs in more locations

Manager DSV and Parcel Carrier RelationsWarehouse and Logistics

Job Title

Manager DSV and Parcel Carrier Relations

Location

Role Purpose

Key Responsibilities

Carrier Relationship Management

Commercial & Contract Management

Performance Management

Network & Proposition Development

Operational Collaboration

Financial Management

Governance & Compliance

Key Stakeholders

Internal

External

Success Measures

Knowledge, Skills & Experience

Essential

Desirable

Behaviours

Everything you'll love

Find your everything

Location

Why Asda?

Rewards and Recognition

Benefits you’ll only find here

Free remote GP service

Pension

Free physiotherapy consultations

Colleague discounts

Car cash allowance

Mortgage advice

Confidential support helpline

Cycle to work

Financial support

Free eye tests

Bonus

Cancer support

Paid time off

Mental health support

Support and advice with care

Hybrid working

Save money on every day spends

Setting your loved ones up for the future

Guaranteed contracted hours

Holiday buying

**Manager DSV and Parcel Carrier Relations*Warehouse and Logistics***