Senior team manager customer delivery Work, Jobs in Manchester, Eng (with Salaries)

Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply
Executive Assistant (Chief Digital Officer)
Lloyds Banking Group —Manchester
- £78,098 - £91,880 a year
- Full-time
- Hybrid work
- Communication skills
3d
Senior Retail Display Installations Project Manager
100% Group Ltd —Manchester
- £38,000 - £40,000 a year
- Hybrid work
- Microsoft Word
- Organisational skills
- Communication skills
Quick apply
Project Coordinator - Bredbury
Howco Group —Stockport
- Computer literacy
- Microsoft Office
- Administrative experience
Quick apply
Senior Operations Manager -HV
OCS Group —Salford
- No degree
- Contracts
- Leadership
Quick apply
Operations Manager
Quarrybank Group —Cheadle
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Business development
- Continuous improvement
Quick apply
9d
Senior Product Manager - SaaS
Street Group —Manchester
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- AI
- Work from home
- Flexible schedule
Quick apply
Continuous Improvement Lead
Perch Group —Manchester
- £45,000 - £58,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Agile
- Health & wellbeing programme
- Work from home
Quick apply
2d
Head of Customer Service
Stellify —Manchester
- £95,000 a year
- Full-time
- Team management
- Training & development
Quick apply
13h
HubSpot Manager
Focus Group —Swinton
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Analysis skills
Quick apply
Customer Feedback & Complaints Manager
Stockport Homes Group —Stockport
- £39,862 - £45,091 a year
- Full-time
7d
Senior Live Operations Manager
Zippd —Manchester
- £40,000 - £50,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Leadership
Quick apply
Air & Ocean Freight Branch Manager
Frederic Smart Shipping —Manchester
- £65,000 - £80,000 a year
- Full-time
- Sales
- Business development
- Continuous improvement
Quick apply
9d
PMO Manager
Manchester Airport —Manchester
- Management
- Microsoft Office
- Continuous improvement
- Free parking
- Employee discount
Senior Regional Operations Manager (Property Role)
Ocasa Management Limited —Manchester
- Full-time
- Sales
- Presentation skills
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Senior Manager - Real Time Delivery Manager EMEA
Live Nation —Manchester
- Full-time
- Data analysis skills
- Analysis skills
Senior Operations Manager
Knowsley Council —Huyton
- £53,460 - £54,495 a year
- Full-time
- Continuous improvement
- Flexible schedule
5d
Trainer for Residential Childcare
Halliwell Homes —Eccles
- £28,810 - £35,212 a year
- Full-time
- Up to 50% travel
- Project management
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
Cashdesk Manager
Metropolitan Gaming —Manchester
- £32,564 a year
- Weekend availability
- Management
- Customer service
- Cash handling
- Employee discount
- Life insurance
Quick apply
Senior Customer Service Manager
Stellify —Wigan
- £60,000 a year
- Team management
Quick apply

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senior team manager customer delivery jobs near manchester, eng

Customer Experience Director

Stellify
Manchester

Quick apply

Job details

Full-time
£110,000 a year

Qualifications

Operations management
Change management
Team management
Operational strategy development
Change leadership

Full job description

Customer Experience Director

Greater Manchester (office based, full time) · Senior leadership package, C£110,000 + Benefits

Lead the customer function for a large multi-brand retailer, at the point where the whole operation is being rebuilt around the customer and run as a commercial contributor rather than a cost to manage.

Retail customer functions carry more moving parts than most: high volumes, seasonal peaks, returns and refunds, and customers who compare and switch in seconds. This is a transformation post. The contact centre is moving off an outsourced model, new technology is coming in, and the function is being redesigned from the ground up. It suits a customer leader who wants the room to build, not a narrow slice of an operation that already runs itself.

What you'll own

The design of the customer operating model, and the commercial case for what the function becomes and where it sits
The move of the contact centre from an outsourced model, one of the largest and most complex decisions in the role
The technology agenda: choosing what comes in, and getting the business to adopt it and use the data properly
Service design across the moments that carry the most weight in retail, including returns, refunds, peak trading and the balance of automated and human channels
Retention and the commercial numbers behind loyalty and repeat purchase, and the plan to move them
Building and coaching the team, setting clear measures and lifting capability across managers and agents

You'll sit on the senior leadership team with direct access to the CEO, work closely with Trading, Operations, Marketing and Technology, and be trusted to make the calls that decide what this function becomes.

Our ideal applicant

A customer leader who has owned a customer function end to end in a high-volume, multi-channel retail or consumer business
Has led real transformation of a customer operating model, ideally including a move from outsourced delivery to in-house
Has brought in technology and knows the difference between buying it and getting a business to use it
Runs the function commercially, with retention and cost numbers you can talk to
Comfortable with the pace and complexity of retail, and drawn to building something rather than maintaining it

The package

Competitive senior leadership package, C:110,000 full details shared on application
Full time, office based in Greater Manchester

Quick apply

Refine Your Search

senior team manager customer delivery jobs in manchester, eng

Customer Experience Director

Executive Assistant (Chief Digital Officer)

Senior Retail Display Installations Project Manager

Project Coordinator - Bredbury

Senior Operations Manager -HV

Operations Manager

Senior Product Manager - SaaS

Continuous Improvement Lead

Head of Customer Service

HubSpot Manager

Customer Feedback & Complaints Manager

Senior Live Operations Manager

Air & Ocean Freight Branch Manager

PMO Manager

Senior Regional Operations Manager (Property Role)

Senior Manager - Real Time Delivery Manager EMEA

Senior Operations Manager

Trainer for Residential Childcare

Cashdesk Manager

Senior Customer Service Manager

I want to receive the latest job alerts for senior team manager customer delivery in manchester, eng

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