Sr. director, customer experience & quality emea Work, Jobs in Manchester, Eng (with Salaries)

Sr. Director, Customer Experience & Quality - EMEA
Johnson Controls —Stockport
- Full-time
- Analysis skills
- HVAC
- Leadership
- Employee assistance programme
- Employee discount
Personal Assistant to People & Culture Director
Valor Hospitality —Salford
- Hospitality
- Management
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
12d
Head of Field Service Operations (UK & Ireland)
Envipco —Warrington
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
Quick apply
5d
Business Performance Director
Edimamel Business Solutions Ltd. —Manchester
- £102,000 - £132,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- In-person
- Health & wellbeing programme
Quick apply
8d
Operations Director
Teleperformance —Manchester
- Financial services
- Communication skills
Associate Director - PMQS
Gateley —Manchester
- Business development
- Analysis skills
- Team management
- Annual leave
- Employee assistance programme
9d
Development Manager - North Region - Lloyds Living
Lloyds Banking Group —Manchester
- £72,702 - £80,780 a year
- Full-time
- Hybrid work
12d
Assistant Director, Transformation, Change Management, Operating Model - Corporate Real Estate and Facilities Management
Deloitte —Manchester
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Travel
Associate Director for People
Public Sector Resourcing —Manchester
- £94,356 - £114,951 a year
- Full-time
- Data analysis skills
- Master's degree
- Presentation skills
- Annual leave
- Flexible schedule
10d
Head of Programme Delivery
Envipco —Warrington
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Business
Quick apply
5d
Achieve and Learn Trust - Director of People
Altrincham College —Timperley
- £51,356 - £54,495 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Human resources
- Free parking
- Health & wellbeing programme
Quick apply
5d
Meetings and Events Project Director
Emota —Manchester
- Microsoft Excel
- Project management
- Annual leave
Quick apply
9d
Head of Governance, Compliance and Information Governance
The Sixth Form Bolton —Bolton
- £60,000 - £65,000 a year
- Part-time
- Bachelor's degree
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
Marketing Director
By Gamers For Gamers Ltd —Manchester
- £70,000 - £90,000 a year
- Full-time
- Presentation skills
- In-person
- Leadership
Quick apply
Director of Customer Revenue & Retention
Harris Computer Systems —Manchester
- £325 a day
- Full-time
- Hybrid work
- Sales
- Annual leave
Partnership Director
Equans —Winsford
- Up to £95,000 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Director of Adults Commissioning and Provider Services
Trafford Council —Trafford
- £100,731 - £104,625 a year
- Continuous improvement
Deputy Director - People Services (GMFRS)
GMCA —Manchester
- £84,182 - £93,126 a year
- Human resources
- Leadership
- Negotiation
Partnerships Manager
Operam Education Group —Manchester
- Full-time
- Travel
- Leadership
- School
- Annual leave
- Sick pay
Quick apply
Business Development Manager
Perch Group —Manchester
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Business development
- Project management
- Health & wellbeing programme
- Sick pay
Quick apply
2d

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sr. director, customer experience & quality emea jobs near manchester, eng

Sr. Director, Customer Experience & Quality - EMEA

Johnson Controls -
Stockport

Apply Now

Job details

Full-time

Benefits

Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Analysis skills
HVAC
Root cause analysis
Leadership
Communication skills

Full job description

Senior Director, Customer Experience & Quality – EMEA

Location: EMEA
Reports To: Vice President Quality
Function: Lean Transformation

Johnson Controls

Johnson Controls is a global leader in smart, sustainable building solutions. We deliver innovation that transforms environments where people live, work, learn, and play. As the global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. We enable customer success through operational excellence, responsible sourcing, supply chain resilience, and long‑term strategic partnerships.

Role Summary

The Sr. Director Customer Experience & Quality – EMEA is a strategic leadership role responsible for defining and driving the overall customer experience and quality strategy across the EMEA region. This role oversees quality systems, customer experience programs, and operational and manufacturing and supplier quality excellence, drive key initiatives to ensure products, services, and processes meet both internal and external expectations, as well as regulatory and industry standards.

The role will partner closely with regional leadership, commercial teams, and global stakeholders to enhance customer satisfaction, strengthen quality governance, and support sustainable business growth.

Key Responsibilities

Strategy & Leadership

Define and implement the EMEA customer experience and overall quality strategy aligned with global Quality and regional business objectives
Lead and develop a high-performing regional quality and customer experience organization
Act as a key advisor to senior leadership on quality performance, customer satisfaction, and risk management

Customer Experience (CX) Excellence

Drive end-to-end customer experience initiatives across the customer journey (pre-sales to after-sales)
Establish KPIs and governance for customer satisfaction (e.g., NPS, VOC insights)
Identify key customer pain points and lead cross-functional improvement initiatives

Quality Management & Compliance

Ensure compliance with applicable quality standards, regulations, and certifications across EMEA markets
Oversee quality assurance processes, audits, and continuous improvement programs
Drive product reliability and quality performance to meet technical specifications and customer expectations

Operational Excellence & Continuous Improvement

Lead root cause analysis and corrective/preventive action programs (CAPA)
Drive Lean / Six Sigma / continuous improvement initiatives across the region
Strengthening quality systems, processes, and digital tools to improve efficiency and transparency

Cross-functional Collaboration

Partner with Engineering, Manufacturing, Supply Chain, and Commercial teams to ensure quality and CX alignment
Collaborate with global teams to localize best practices for EMEA markets
Support critical business initiatives such as new product introduction (NPI) and key market expansion

Risk & Escalation Management

Manage high-impact quality and customer issues across the region
Establish escalation mechanisms and ensure timely resolution of critical cases
Monitor and mitigate operational and reputational risks

Skills & Competencies

Customer-centric mindset
Data-driven decision making
Excellent communication and relationship‑building abilities across global, regional, and local levels.
Ability to operate in complex, matrixed environments with multiple stakeholders.

Qualifications & Experience

Minimum 15 years’ experience in quality, customer experience, or related functions, including regional leadership experience
Proven track record in leading large, cross-functional teams in a matrix organization
Strong understanding of quality systems, manufacturing quality, supplier quality, regulatory requirements, and customer experience frameworks
Experience in industrial, HVAC, manufacturing, or related industries is highly preferred
Strong analytical, problem-solving, and decision-making capabilities
Excellent communication and stakeholder management skills, with ability to influence senior leadership

What We Offer

Competitive Compensation: Attractive salary package aligned with experience and performance.
Comprehensive Benefits: Car options, pension, life assurance, employee assistance program, referral incentives, and discount programs.
Learning & Development: Extensive professional development, global exposure, and cross‑functional growth opportunities.
Inclusive Culture: A collaborative and diverse environment that values innovation, teamwork, and continuous improvement.
Safety Commitment: A strong Zero Harm policy embedded in all operations.
Diversity & Inclusion: Active Business Resource Groups and a culture that celebrates diverse perspectives.

Apply Now

Refine Your Search

sr. director, customer experience & quality emea jobs in manchester, eng

Sr. Director, Customer Experience & Quality - EMEA

Personal Assistant to People & Culture Director

Head of Field Service Operations (UK & Ireland)

Business Performance Director

Operations Director

Associate Director - PMQS

Development Manager - North Region - Lloyds Living

Assistant Director, Transformation, Change Management, Operating Model - Corporate Real Estate and Facilities Management

Associate Director for People

Head of Programme Delivery

Achieve and Learn Trust - Director of People

Meetings and Events Project Director

Head of Governance, Compliance and Information Governance

Marketing Director

Director of Customer Revenue & Retention

Partnership Director

Director of Adults Commissioning and Provider Services

Deputy Director - People Services (GMFRS)

Partnerships Manager

Business Development Manager

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