Director of customer experience Work, Jobs in Manchester, Gtm (with Salaries)

Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply
12d
Chief of Staff to NED
Together —Cheadle
- Full-time
- Travel
- Organisational skills
- Communication skills
Quick apply
Head of Corporate Operations
Focus Group —Manchester
- Up to £80,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Travel
Quick apply
Director of Customer Experience
Car Benefit Solutions —Bury
- £85,000 - £100,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- AI
- Leadership
- Employee assistance programme
Quick apply
Library Assistant
Tameside Council —Tameside
- £7,334 - £7,692 a month
- Call to connect
- Computer literacy
- English
- Windows
1d
Social Media Manager (Remote)
Woody Oven —Manchester
- £35,000 - £45,000 a year
- Full-time
- Social media management
- In-person
- Communication skills
- Annual leave
Quick apply
13d
Head of Land & Partnerships
Your Housing Group —Warrington
- £80,000 - £85,000 a year
- Leadership
- Annual leave
- Employee discount
Quick apply
8d
Jigsaw Homes Group Limited
Jigsaw Homes Group —Ashton-Under-Lyne
- £58,555 - £63,482 a year
- Full-time
- Communication skills
- Sick pay
8d
Part Time Operations Executive
Fastrack VIP —Wythenshawe
- £13.50 an hour
- Part-time
- Computer literacy
- English
- Data entry
- Free parking
- Sick pay
Quick apply
4d
Landlord Support Team Leader FTC 12 Months
National Residential Landlords Association —Manchester
- £37,152.00 - £37,152.10 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Annual leave
- Work from home
Quick apply
Sr. Director, Customer Experience & Quality - EMEA
Johnson Controls —Stockport
- Full-time
- Analysis skills
- Continuous improvement
- Leadership
- Employee assistance programme
- Employee discount
Contracts Manager - United Utilities Better Rivers (AMP8)
The Casey Group Ltd —Manchester
- £70,000 - £80,000 a year
- Full-time
- Civil engineering
- Microsoft Outlook
- Management
- Annual leave
- Employee assistance programme
Quick apply
12d
Reception Team Leader
Play Factore —Urmston
- Up to £14.24 an hour
- Weekend availability
- Microsoft Outlook
- Customer service
- Microsoft Office
Quick apply
9d
Head of TechOps Delivery
Betfred —Manchester
- £85,000 - £100,000 a year
- Full-time
- Organisational skills
- Agile
- Leadership
Quick apply
Senior Events Manager
Selfridges —Manchester
- Team management
- Organisational skills
- Leadership
Quick apply
Executive Director of Resources
Oldham Council —Oldham
- £150,000 a year
- Call to connect
- Human resources
- Leadership
- Annual leave
- Employee discount
8d
Venue Operations & Business Development Manager
KERB Events —Manchester
- £40,000 - £45,000 a year
- Weekend availability
- Hospitality
- Bar
- Business development
- Employee assistance programme
Quick apply
10d
National PR & Corporate Affairs Manager
Stagecoach —Stockport
- Full-time
- Communication skills
11d
Meetings and Events Project Manager
Emota —Manchester
- Project management
- Travel
- Mentoring
- Annual leave
Quick apply
Client Director
Journey Further —Manchester
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Team management
- Annual leave
Quick apply

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director of customer experience jobs near manchester, gtm

Customer Experience Director

Stellify
Manchester

Quick apply

Job details

Full-time
£110,000 a year
12 days ago

Qualifications

Operations management
Change management
Team management
Operational strategy development
Change leadership

Full job description

Customer Experience Director

Greater Manchester (office based, full time) · Senior leadership package, C£110,000 + Benefits

Lead the customer function for a large multi-brand retailer, at the point where the whole operation is being rebuilt around the customer and run as a commercial contributor rather than a cost to manage.

Retail customer functions carry more moving parts than most: high volumes, seasonal peaks, returns and refunds, and customers who compare and switch in seconds. This is a transformation post. The contact centre is moving off an outsourced model, new technology is coming in, and the function is being redesigned from the ground up. It suits a customer leader who wants the room to build, not a narrow slice of an operation that already runs itself.

What you'll own

The design of the customer operating model, and the commercial case for what the function becomes and where it sits
The move of the contact centre from an outsourced model, one of the largest and most complex decisions in the role
The technology agenda: choosing what comes in, and getting the business to adopt it and use the data properly
Service design across the moments that carry the most weight in retail, including returns, refunds, peak trading and the balance of automated and human channels
Retention and the commercial numbers behind loyalty and repeat purchase, and the plan to move them
Building and coaching the team, setting clear measures and lifting capability across managers and agents

You'll sit on the senior leadership team with direct access to the CEO, work closely with Trading, Operations, Marketing and Technology, and be trusted to make the calls that decide what this function becomes.

Our ideal applicant

A customer leader who has owned a customer function end to end in a high-volume, multi-channel retail or consumer business
Has led real transformation of a customer operating model, ideally including a move from outsourced delivery to in-house
Has brought in technology and knows the difference between buying it and getting a business to use it
Runs the function commercially, with retention and cost numbers you can talk to
Comfortable with the pace and complexity of retail, and drawn to building something rather than maintaining it

The package

Competitive senior leadership package, C:110,000 full details shared on application
Full time, office based in Greater Manchester

Quick apply

Refine Your Search

director of customer experience jobs in manchester, gtm

Customer Experience Director

Chief of Staff to NED

Head of Corporate Operations

Director of Customer Experience

Library Assistant

Social Media Manager (Remote)

Head of Land & Partnerships

Jigsaw Homes Group Limited

Part Time Operations Executive

Landlord Support Team Leader FTC 12 Months

Sr. Director, Customer Experience & Quality - EMEA

Contracts Manager - United Utilities Better Rivers (AMP8)

Reception Team Leader

Head of TechOps Delivery

Senior Events Manager

Executive Director of Resources

Venue Operations & Business Development Manager

National PR & Corporate Affairs Manager

Meetings and Events Project Manager

Client Director

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