Director of program management Work, Jobs in Manchester, Gtm (with Salaries)

Sr. Director, Customer Experience & Quality - EMEA
Johnson Controls —Stockport
- Full-time
- Analysis skills
- HVAC
- Leadership
- Employee assistance programme
- Employee discount
Director of Digital Transformation
Kalpesh Infotech Digital Solutions Ltd —Manchester
- £9,500 - £15,000 a month
- Full-time
- Management
- Analysis skills
- Project management
- Free parking
Quick apply
7d
Director, Enterprise Applications
Altus Group —Manchester
- £75,000 - £100,000 a year
- Full-time
- Salesforce
- Travel
- In-person
Senior Lead Consultant
GAIS Consulting Group Ltd. —Manchester
- £69,420.00 - £84,234.77 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Mentoring
- Health & wellbeing programme
- Flexitime
Quick apply
9d
Associate Director – Cost & Commercial Management / Quantity Surveying (PMCM Buildings Manchester)
WSP —Manchester
- Part-time
- Hybrid work
- Analysis skills
- Organisational skills
- Contracts
- Flexitime
- Work from home
Head of Projects Modular EMEA
Flex LTD —Blackburn
- Full-time
- Management
- Annual leave
- Employee assistance programme
5d
Business Development Manager (BDM) - Manchester - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Manchester
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Senior Project Manager
M Group —Rochdale
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee discount
Digital and Omnichannel Director
Haier Europe —Birchwood
- Full-time
- Hybrid work
- Analysis skills
- Employee assistance programme
- Employee discount
Regional People Business Partner – Halifax, Wakefield, Burnley or Preston
Streets Accountants —Chorley
- Full-time
- Hybrid work
- Human resources
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Programme Director - Product Development
Slingco —Rossendale
- Hybrid work
- PMP
- Engineering
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Director, People Services Delivery & Transformation
Fitch Group —Manchester
- Project management
- Continuous improvement
- Human resources
Architecture Director - Data Centres
AECOM —Manchester
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Contracts
Operations Director
Teleperformance —Manchester
- Full-time
- Financial services
- Communication skills
Associate Director of Ecology
Lanpro —Manchester
- Part-time
- Hybrid work
- Management
- Business development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Senior Human Resources Business Partner
BDA —Manchester
- From £83,000 a year
- Hybrid work
- English
- Bachelor's degree
- Travel
- Work from home
Quick apply
6d
Client Relationship Director
QA Limited —Manchester
- Presentation skills
- IT
- AI
- Annual leave
- Employee assistance programme
Development Director II
Electronic Arts —Manchester
- Hybrid work
- Product management
- AI
- Leadership
- Annual leave
Assistant Project Manager
WSP —Manchester
- Part-time
- Hybrid work
- PMP
- Project management
- Organisational skills
- Flexitime
- Work from home
5d
Principal / Associate / Associate Director, EIA - Nuclear (UK Wide)
WSP —Manchester
- Part-time
- Hybrid work
- Management
- No degree
- Communication skills
- Flexitime
- Work from home

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Sr. Director, Customer Experience & Quality - EMEA

Johnson Controls -
Stockport

Apply Now

Job details

Full-time

Benefits

Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Analysis skills
HVAC
Root cause analysis
Leadership
Communication skills

Full job description

Senior Director, Customer Experience & Quality – EMEA

Location: EMEA
Reports To: Vice President Quality
Function: Lean Transformation

Johnson Controls

Johnson Controls is a global leader in smart, sustainable building solutions. We deliver innovation that transforms environments where people live, work, learn, and play. As the global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. We enable customer success through operational excellence, responsible sourcing, supply chain resilience, and long‑term strategic partnerships.

Role Summary

The Sr. Director Customer Experience & Quality – EMEA is a strategic leadership role responsible for defining and driving the overall customer experience and quality strategy across the EMEA region. This role oversees quality systems, customer experience programs, and operational and manufacturing and supplier quality excellence, drive key initiatives to ensure products, services, and processes meet both internal and external expectations, as well as regulatory and industry standards.

The role will partner closely with regional leadership, commercial teams, and global stakeholders to enhance customer satisfaction, strengthen quality governance, and support sustainable business growth.

Key Responsibilities

Strategy & Leadership

Define and implement the EMEA customer experience and overall quality strategy aligned with global Quality and regional business objectives
Lead and develop a high-performing regional quality and customer experience organization
Act as a key advisor to senior leadership on quality performance, customer satisfaction, and risk management

Customer Experience (CX) Excellence

Drive end-to-end customer experience initiatives across the customer journey (pre-sales to after-sales)
Establish KPIs and governance for customer satisfaction (e.g., NPS, VOC insights)
Identify key customer pain points and lead cross-functional improvement initiatives

Quality Management & Compliance

Ensure compliance with applicable quality standards, regulations, and certifications across EMEA markets
Oversee quality assurance processes, audits, and continuous improvement programs
Drive product reliability and quality performance to meet technical specifications and customer expectations

Operational Excellence & Continuous Improvement

Lead root cause analysis and corrective/preventive action programs (CAPA)
Drive Lean / Six Sigma / continuous improvement initiatives across the region
Strengthening quality systems, processes, and digital tools to improve efficiency and transparency

Cross-functional Collaboration

Partner with Engineering, Manufacturing, Supply Chain, and Commercial teams to ensure quality and CX alignment
Collaborate with global teams to localize best practices for EMEA markets
Support critical business initiatives such as new product introduction (NPI) and key market expansion

Risk & Escalation Management

Manage high-impact quality and customer issues across the region
Establish escalation mechanisms and ensure timely resolution of critical cases
Monitor and mitigate operational and reputational risks

Skills & Competencies

Customer-centric mindset
Data-driven decision making
Excellent communication and relationship‑building abilities across global, regional, and local levels.
Ability to operate in complex, matrixed environments with multiple stakeholders.

Qualifications & Experience

Minimum 15 years’ experience in quality, customer experience, or related functions, including regional leadership experience
Proven track record in leading large, cross-functional teams in a matrix organization
Strong understanding of quality systems, manufacturing quality, supplier quality, regulatory requirements, and customer experience frameworks
Experience in industrial, HVAC, manufacturing, or related industries is highly preferred
Strong analytical, problem-solving, and decision-making capabilities
Excellent communication and stakeholder management skills, with ability to influence senior leadership

What We Offer

Competitive Compensation: Attractive salary package aligned with experience and performance.
Comprehensive Benefits: Car options, pension, life assurance, employee assistance program, referral incentives, and discount programs.
Learning & Development: Extensive professional development, global exposure, and cross‑functional growth opportunities.
Inclusive Culture: A collaborative and diverse environment that values innovation, teamwork, and continuous improvement.
Safety Commitment: A strong Zero Harm policy embedded in all operations.
Diversity & Inclusion: Active Business Resource Groups and a culture that celebrates diverse perspectives.

Apply Now

Refine Your Search

director of program management jobs in manchester, gtm

Sr. Director, Customer Experience & Quality - EMEA

Director of Digital Transformation

Director, Enterprise Applications

Senior Lead Consultant

Associate Director – Cost & Commercial Management / Quantity Surveying (PMCM Buildings Manchester)

Head of Projects Modular EMEA

Business Development Manager (BDM) - Manchester - Circa 41k Package- 53k OTE Uncapped

Senior Project Manager

Digital and Omnichannel Director

Regional People Business Partner – Halifax, Wakefield, Burnley or Preston

Programme Director - Product Development

Director, People Services Delivery & Transformation

Architecture Director - Data Centres

Operations Director

Associate Director of Ecology

Senior Human Resources Business Partner

Client Relationship Director

Development Director II

Assistant Project Manager

Principal / Associate / Associate Director, EIA - Nuclear (UK Wide)

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