Documentation engineer Work, Jobs in Manchester, Gtm (with Salaries)

Product Specialist/Support Engineer (entry level)
WeBuyAnyCar —Manchester
- Communication skills
Quick apply
3d
Continuous Improvement Engineer
Pyroguard UK Ltd. —Haydock
- £45,000 - £47,000 a year
- Analysis skills
- Continuous improvement
- Manufacturing
Trainee Design Engineer
A&F Sprinklers —Rochdale
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Installations Engineer
Manchester Airport —Manchester
- Communication skills
- Free parking
- Employee discount
8d
Facilities Technician
Intertek —Manchester
- Computer literacy
- Laboratory experience
- Computer skills
Quick apply
Technical Product Engineer
The Splash Lab —Stockport
- From £35,000 a year
- Full-time
- Engineering
- Continuous improvement
- Organisational skills
- Free parking
Quick apply
VIE Junior Mechanical & Electrical Project Engineer
COLAS ROADS UK —Warrington
- Engineering
- Manufacturing
- Business
Application Support Engineer
Zenith —Altrincham
- £30,000 - £36,000 a year
- Agile
- Communication skills
- Free parking
- Annual leave
Fire & Security Project Coordinator - Oldham
City Facilities Management (UK) —Oldham
- Full-time
- Writing skills
- Microsoft Office
- Computer networking
Electronic Engineer
Zenovo —Manchester
- Up to £50,000 a year
- Full-time
- Schematics
- No degree
- Quality control
Quick apply
8d
1st Line Support IT Engineer
Evolve BG Ltd —Wigan
- Up to £26,298 a year
- Monday to Friday
Quick apply
Data Engineer
Clio —Manchester
- £69,700 - £94,300 a year
- Full-time
- SQL
- Communication skills
- Life insurance
Field Service Engineer (Oldham / North Manchester)
InPost UK —Manchester
- Analysis skills
- Quality control
- Hand tools
- Annual leave
Quick apply
Junior IT Support Engineer
Partner One Capital —Manchester
- Maintenance
- English
- Communication skills
Quick apply
1d
CTI-Authorized Inspector for Sweden
HSB —Manchester
- Full-time
- Engineering
- English
- Master's degree
Coordination & Compliance Supervisor - Oldham
City Facilities Management (UK) —Oldham
- £33,113 a year
- Full-time
- Supervising experience
- Continuous improvement
- Organisational skills
Process Engineer - Diffusion
Nexperia Germany GmbH —Manchester
- £54,000 - £66,000 a year
- 12 hour shift
- Microsoft Powerpoint
- Doctoral degree
- Continuous improvement
- Annual leave
- Employee assistance programme
Manufacturing Engineering Project Coordinator
Safran —Burnley
- Full-time
- Hotel
- Continuous improvement
- Communication skills
- Flexitime
- Employee assistance programme
Infrastructure Engineer
Thales —Cheadle
- Full-time
- Bachelor's degree
- Continuous improvement
- Organisational skills
- Annual leave
- Employee discount
IT Service Desk/Site Engineer
JN Bentley —Manchester
- Full-time
- Customer service
- Travel
- In-person
Quick apply

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Product Specialist/Support Engineer (entry level)

WeBuyAnyCar -
Manchester

Quick apply

Job details

3 days ago

Qualifications

Technical troubleshooting
Stakeholder collaboration
Incident queue management
IT service management
Ticket management
Incident documentation
Internal department liaison
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Multidisciplinary collaboration
Root cause analysis
Fault diagnosis and repair
Incident log maintenance
Communication skills
Help desk

Full job description

About The Role

The Role

As a Support Engineer / Product Specialist, you will play a key role in supporting our internal systems and ensuring a seamless experience for colleagues across the business. You’ll act as the bridge between users and technology—troubleshooting issues, improving processes, and contributing to product enhancements.

This is an ideal opportunity for someone starting their career in IT, support, or product operations.

Key Responsibilities

Develop a strong understanding of our internal systems and bespoke products, including features, functionality, and business impact.
Act as a subject matter expert for our Retail Purchasing system, supporting teams such as Finance, Marketing, Transport, Customer Support, and Retail.
Provide first and second-line support via phone, email, and face-to-face queries.
Log, manage, and resolve incidents and service requests using our IT Service Management (ITSM) system.
Troubleshoot technical issues, perform diagnostics, and aim to achieve a high first-time fix rate (target ~80%).
Escalate complex or unresolved issues to third-line support where necessary, ensuring clear documentation and handover.
Work in line with ITIL best practices, ensuring tickets are handled efficiently and consistently.
Collaborate with Product and Development teams by sharing feedback on system performance, user experience, and improvement opportunities.
Maintain accurate records of issues, resolutions, and system changes.

What You’ll Bring

Problem-Solving Skills: Ability to investigate issues, identify root causes, and implement effective solutions.
Customer-Focused Mindset: Friendly, patient, and empathetic approach when supporting users of varying technical ability.
Adaptability & Curiosity: Willingness to learn new tools, systems, and technologies in a fast-paced environment.
Attention to Detail: Ability to document issues clearly and follow processes accurately.
Time Management: Capable of prioritising tasks, managing workload, and meeting deadlines.
Communication Skills: Clear and professional communication, both written and verbal.
Team Player: Comfortable working collaboratively across multiple departments.

Nice to Have (Not Essential)

Basic understanding of IT support concepts (e.g., networks, hardware, software troubleshooting)
Familiarity with ticketing systems or ITIL practices
Interest in technology, systems, or product development

What We Offer

Full training and structured onboarding
Ongoing learning and development opportunities
Clear career progression pathways within IT, Product, or Engineering
A fast-paced, supportive, and collaborative working environment
Opportunity to make a real impact in a rapidly growing business

Additional Expectations

Maintain professionalism and confidentiality at all times
Develop a strong understanding of the wider business and how systems support operations
Be flexible and willing to take on additional responsibilities as required

About Us

We’re webuyanycar.com, the UK’s leading car-buying service, with over 500 branches nationwide and growing fast. Behind the scenes, our teams and technology keep everything running smoothly—and that’s where you come in. If you’re keen to learn, enjoy helping others, and want to be part of a supportive, fast-moving environment, you’ll fit right in.

Quick apply

Refine Your Search

documentation engineer jobs in manchester, gtm

Product Specialist/Support Engineer (entry level)

Continuous Improvement Engineer

Trainee Design Engineer

Installations Engineer

Facilities Technician

Technical Product Engineer

VIE Junior Mechanical & Electrical Project Engineer

Application Support Engineer

Fire & Security Project Coordinator - Oldham

Electronic Engineer

1st Line Support IT Engineer

Data Engineer

Field Service Engineer (Oldham / North Manchester)

Junior IT Support Engineer

CTI-Authorized Inspector for Sweden

Coordination & Compliance Supervisor - Oldham

Process Engineer - Diffusion

Manufacturing Engineering Project Coordinator

Infrastructure Engineer

IT Service Desk/Site Engineer

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