Head of customer success Work, Jobs in Manchester, Gtm (with Salaries)

Head of Corporate Operations
Focus Group —Manchester
- Up to £80,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Travel
Quick apply
Head of Greater Manchester Shared Services
Trafford Council —Trafford
- £77,339 - £83,714 a year
- Full-time
- Hybrid work
- Continuous improvement
- Human resources
- Annual leave
- Employee discount
Customer Retention Specialist
Street Group —Manchester
- £30,000 - £36,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Work from home
Quick apply
8d
Senior Customer Success Manager - Growth
Infinity —Manchester
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Communication skills
- Employee assistance programme
4d
Head of Sales - Remote (England)
Evergreen Services Group —Warrington
- £80,000 - £100,000 a year
- Full-time
- Remote
- AI
- Leadership
- Annual leave
Quick apply
4d
Telesales Team Leader
JLA —Manchester
- £34,500 a year
- Full-time
- Hybrid work
- Customer service
- Training & development
- Free parking
- Annual leave
Quick apply
Head of Insights
Dominos —Manchester
- Full-time
- Microsoft Powerpoint
- Data analysis skills
- Presentation skills
- Flexible schedule
Head of Compliance
beqom —Manchester
- Full-time
- Remote
- Banking
Quick apply
People Performance & Experience Manager
Informed Solutions —Altrincham
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Human resources
- Gym membership
- Referral programme
Quick apply
Customer Success Manager - L2
Street Group —Manchester
- £30,000 - £36,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Work from home
Quick apply
8d
Compliance Executive
JLA —Manchester
- £27,500 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Free parking
- Annual leave
Quick apply
Head of Ancillary Revenue
Awaze —Manchester
- Hybrid work
- Continuous improvement
- Communication skills
- Employee discount
Partnership & Membership Manager (North West)
The 93% Club —Manchester
- £30,000 - £33,000 a year
- Full-time
- Hybrid work
- Customer service
- Business development
- Communication skills
Quick apply
Retail Experience Training Manager (Manchester)
Selfridges —Manchester
- Customer service
- Agile
- Training & development
17h
Customer Relationship Manager
JLA —Sowerby Bridge
- £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- Leadership
- Free parking
- Annual leave
Quick apply
5d
Head of Operations
Last Mile Group —Warrington
- Hybrid work
- Management
- Continuous improvement
- Construction experience
- Annual leave
- Employee assistance programme
14d
Talent Acquisition Specialist
Footasylum —Rochdale
- Hybrid work
- Microsoft Powerpoint
- Research
- Databases
22h
Junior Partnerships Executive
Betfred —Manchester
- Full-time
- Organisational skills
- Communication skills
- Marketing
- Employee assistance programme
Quick apply
BTR Business Development Consultant, Patch: The North, Manchester, Leeds, Liverpool, OnTheMarket, The North
CoStar Group —Manchester
- Full-time
- Business development
- No degree
- Organisational skills
- Annual leave
6d
Customer Success Manager - Versori
Avalara —Salford
- Salesforce
- APIs
- AI
- Annual leave
5d

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Head of Corporate Operations

Focus Group -
Manchester

Quick apply

Job details

Full-time
Up to £80,000 a year

Qualifications

Technical project or programme management experience
Customer relationship building
Client onboarding
Management
Operations management
Stakeholder collaboration
Client engagement
Customer service
Stakeholder liaison
Stakeholder coordination
Client services
Customer relationship management
Risk management
Operational strategy development
Contracts
Leadership
Communication skills
Pre-sales
Operations leadership experience
Stakeholder management

Full job description

Head of Corporate Operations

Location: Hybrid – regular travel to Focus Group offices and customer sites as required
Department: Operations
Reporting to: Technical Director

UK • Remote - Up to £80k (Dependent on experience) + benefits

(Internal job level: Senior Manager / Head Of)

About Focus Group

Focus Group is one of the UK's leading providers of IT, Telecoms, Connectivity, Cyber Security and Cloud solutions. As we continue to grow our Corporate customer base, we're looking for an experienced leader to join our Operations function and take ownership of some of our most strategic customer relationships and complex delivery programmes.

The Role

This is a highly visible leadership role, designed to bridge the gap between operational delivery teams and Focus Group's most complex customers.

As Head of Corporate Operations, you will act as the senior accountable owner across a portfolio of high-value corporate customers and strategic programmes. You'll provide executive-level relationship management, commercial oversight, and programme governance, ensuring our customers receive an exceptional experience while enabling successful delivery across multiple operational functions.

Working closely with the Technical Director, Corporate Director, Service Operations Director and Head of Service Delivery Management, you'll be responsible for leading at the highest level—removing blockers, managing risk, resolving escalations, and providing the strategic direction needed to drive successful outcomes for both our customers and the business.

What You'll Be Doing

Acting as the executive sponsor for a portfolio of Focus Group's most complex and strategically important customers
Building and maintaining trusted relationships with senior client stakeholders, including C-suite executives
Providing leadership and oversight across large-scale customer programmes and transformation initiatives
Managing senior-level escalations, commercial challenges, and customer expectations
Working alongside Account Directors and Service Delivery Managers to drive successful customer outcomes
Representing Focus Group at executive governance meetings, steering committees and strategic reviews
Supporting programme governance through effective risk management, issue resolution and executive reporting
Driving accountability across multiple operational functions, including Professional Services, Project Management, Service Delivery and Service Desk teams
Championing a consistent and exceptional customer experience across the full customer lifecycle
Monitoring customer satisfaction, retention, commercial performance and service risks across the corporate customer segment
Supporting major customer onboarding projects, acquisitions, service launches and wider transformation initiatives
Contributing to operational strategy and business planning as a member of the Operations leadership team
Supporting pre-sales activities, customer presentations, bids and tenders, helping shape successful solutions and delivery approaches

What We're Looking For

Significant experience in a senior client-facing leadership role within an MSP, technology services provider or systems integrator
Proven success managing complex, high-value corporate customer relationships
Experience engaging and influencing C-suite and executive-level stakeholders
Strong programme leadership experience across large, multi-workstream technology projects
A track record of balancing customer outcomes, delivery commitments and commercial objectives
Strong understanding of modern networking, cloud and managed technology services
Exceptional stakeholder management, communication and relationship-building skills
Commercially astute with experience of contracts, service credits and account growth
Comfortable leading through influence within a matrix organisation
Highly organised with a structured approach to governance, risk and programme delivery
Resilient, politically astute and confident managing difficult conversations and escalations
A collaborative leadership style with the ability to unite teams around a common goal

Why Focus Group?

Opportunity to influence some of Focus Group's largest and most strategic customer relationships
Join a growing, ambitious technology business with significant investment and momentum
Work alongside a high-performing senior leadership team
Play a pivotal role in shaping operational excellence and customer success
Competitive salary, bonus and benefits package
Excellent opportunities for professional growth and career development

Ready to make an impact?

If you're an experienced operational leader with a passion for customer success, programme delivery, and executive stakeholder management, we'd love to hear from you. Join Focus Group and help shape the future of our Corporate customer experience.

Quick apply

Refine Your Search

head of customer success jobs in manchester, gtm

Head of Corporate Operations

Head of Greater Manchester Shared Services

Customer Retention Specialist

Senior Customer Success Manager - Growth

Head of Sales - Remote (England)

Telesales Team Leader

Head of Insights

Head of Compliance

People Performance & Experience Manager

Customer Success Manager - L2

Compliance Executive

Head of Ancillary Revenue

Partnership & Membership Manager (North West)

Retail Experience Training Manager (Manchester)

Customer Relationship Manager

Head of Operations

Talent Acquisition Specialist

Junior Partnerships Executive

BTR Business Development Consultant, Patch: The North, Manchester, Leeds, Liverpool, OnTheMarket, The North

Customer Success Manager - Versori

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