It operations & service delivery lead Work, Jobs in Manchester, Gtm (with Salaries)

Technical Support Supervisor
Itecnologies IT Services Ltd —Manchester
- £3,200 - £5,000 a month
- Full-time
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Flexitime
Quick apply
13d
Night Operations Supervisor
Unite Students —Manchester
- £35,270 a year
- Night shift
- Hospitality
- Customer service
- Supervising experience
- Annual leave
- Employee assistance programme
IT Service Delivery Manager
Custodia —Knutsford
- £40,000 a year
- IT
- Communication skills
- Free parking
- Gym membership
Operational Excellence Lead
United Utilities —Manchester
- Full-time
- Hybrid work
- Analysis skills
- Project management
- No degree
- Annual leave
- Employee assistance programme
17h
Senior IT Service Manager
Department for Work and Pensions —Manchester
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Project management
- Presentation skills
- Agile
- Annual leave
- Employee assistance programme
8d
2nd Line Service Desk Team Leader
Capgemini —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
3d
Strategic Transformation Lead (Estates Property)
GMCA —Manchester
- £60,340 - £65,483 a year
- Hybrid work
- Analysis skills
- Travel
- Contracts
- Annual leave
- Employee assistance programme
Customer Support Specialist
EMR Integrated Solutions —Manchester
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Sick pay
Quick apply
Manager, Carrier Management, GBIE
CHEP —Manchester
- Full-time
- Hybrid work
- IT
- Leadership
- Employee assistance programme
Managed Services - First Line Support Team Lead
HSO Group B.V. —Manchester
- Weekend availability
- Azure
- Customer service
- Organisational skills
Quick apply
9d
IT Support Technician
Bright Futures Care —Warrington
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- No degree
9d
2nd Line Service Desk Team Leader
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
3d
Associate IT Field Technical Analyst
Cadent Gas —Hollinwood
- £34,011 - £38,013 a year
- Hybrid work
- Customer service
- IT
- Communication skills
- Employee discount
Scheduling Manager
Transpennine Express —Manchester
- Up to £60,000 a year
- Full-time
- Annual leave
- Employee assistance programme
20h
Major Incident Manager Lead
Capgemini —Manchester
- Hybrid work
- AWS
- Communication skills
AGL Technician
M Group —Manchester
- Night shift
- Travel
- Paid training
- Annual leave
Customer Service Manager X2
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Travel
- Financial services
- Annual leave
Quick apply
Operations Manager
Amazon UK Services Ltd. —Manchester
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
IAM Service Lead
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- Leadership
Head of Contract Management
Government Commercial Function —Manchester
- £82,600 - £100,938 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Contracts

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Technical Support Supervisor

Itecnologies IT Services Ltd
Manchester

Quick apply

Job details

Permanent | Full-time
£3,200 - £5,000 a month
13 days ago

Benefits

Casual dress
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Canteen
Company events
Private medical insurance

Qualifications

Customer service
Windows
Technical support
Microsoft Office
IT support
IT
Leadership
Communication skills
Active Directory

Full job description

Job Summary

Itecnologies IT Services Ltd is seeking a proactive and experienced Technical Support Supervisor to lead our technical support team while ensuring exceptional service delivery for clients and end users. This role is ideal for an experienced IT support professional with strong leadership skills who can oversee daily support operations, mentor technicians, improve service quality, and ensure timely resolution of technical issues across hardware, software, networks, and cloud-based systems.

What You'll Do

Supervise the day-to-day operations of the technical support team.
Monitor service desk performance and ensure support requests are resolved within agreed service levels (SLAs).
Provide technical guidance and escalation support for complex IT issues.
Coach, mentor, and develop technical support analysts and engineers.
Allocate workloads, manage schedules, and optimise team productivity.
Maintain high standards of customer service and client satisfaction.
Troubleshoot hardware, software, operating system, network, cloud, and user account issues.
Collaborate with infrastructure, cybersecurity, systems, and project teams to resolve technical incidents.
Produce performance reports, support metrics, documentation, and process improvement recommendations.
Identify opportunities to improve support workflows, knowledge bases, automation, and operational efficiency.
Ensure compliance with IT policies, security procedures, and industry best practices.

Requirements

Experience in technical support, IT service desk, help desk, desktop support, systems administration, IT operations, or a related field is preferred.
Previous supervisory, team leader, or senior technical support experience is highly desirable.
Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, networking fundamentals, hardware support, and cloud technologies.
Familiarity with ITSM platforms, ticketing systems, remote support tools, and service management frameworks.
Excellent troubleshooting, analytical, communication, and customer service skills.
Ability to prioritise multiple technical issues while leading a fast-paced support team.
Experience using Microsoft Office, IT monitoring tools, reporting platforms, and knowledge management systems.
Relevant IT certifications such as CompTIA, Microsoft, ITIL, Cisco, or equivalent are advantageous.
Applicants with strong technical leadership and IT support experience are encouraged to apply.

Why Work With Us

Competitive salary package.
Supportive and collaborative working environment.
Career progression into IT management and leadership roles.
Ongoing technical training and professional certification support.
Opportunity to work with diverse technologies and business clients.

Pay: £3,200.00-£5,000.00 per month

Benefits:

Canteen
Casual dress
Company events
Company pension
Cycle to work scheme
Flexitime
Health & wellbeing programme
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

it operations & service delivery lead jobs in manchester, gtm

Technical Support Supervisor

Night Operations Supervisor

IT Service Delivery Manager

Operational Excellence Lead

Senior IT Service Manager

2nd Line Service Desk Team Leader

Strategic Transformation Lead (Estates Property)

Customer Support Specialist

Manager, Carrier Management, GBIE

Managed Services - First Line Support Team Lead

IT Support Technician

2nd Line Service Desk Team Leader

Associate IT Field Technical Analyst

Scheduling Manager

Major Incident Manager Lead

AGL Technician

Customer Service Manager X2

Operations Manager

IAM Service Lead

Head of Contract Management

I want to receive the latest job alerts for it operations & service delivery lead in manchester, gtm

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