Key team leader Work, Jobs in Manchester, Gtm (with Salaries)

Customer Operations Team Leader
New Balance —Warrington
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Training & development
- Annual leave
- Employee discount
7d
Operation Manager
Ibralibra Consults Limited —Manchester
- £40,000 a year
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Supervising experience
Quick apply
Team Leader - Supported Learning
The Manchester College —Manchester
- £33,000 - £38,000 a year
- Full-time
- Computer literacy
- Team management
- Computer skills
- Annual leave
- Employee assistance programme
10d
Team Leader – Aspire Executive Lounge - Manchester Airport
Swissport International AG —Manchester
- £16.03 an hour
- Full-time
- Hospitality
- Customer service
- Computer literacy
- Free parking
- Employee assistance programme
10d
Senior People Leader
BW Packaging —Manchester
- Full-time
- Human resources
Aftersales Team Leader
Ormazabal UK —St Helens
- £37,000 - £42,000 a year
- Full-time
- Supervising experience
- Team management
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
6d
Telesales Team Leader
JLA —Manchester
- £34,500 a year
- Full-time
- Hybrid work
- Customer service
- Training & development
- Free parking
- Annual leave
Quick apply
6d
RISE Adviser - North West - Secondary adviser
Department for Education —Manchester
- £600 a day
- Part-time
- Presentation skills
- Travel
- Leadership
Head of Operations
Speed Medical —Chorley
- Up to £85,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- In-person
- Annual leave
- Work from home
Quick apply
6d
Scheduling Team Leader
BPP Holdings —Manchester
- £30,000 - £32,000 a year
- Hybrid work
- Communication skills
- Time management
- Annual leave
- Employee discount
13d
Collection/Delivery Driver
Nella Cutlery Services —Manchester
- From £41,470 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Store discount
- Employee assistance programme
Quick apply
11d
People Partner - Industrial Relations
Manchester Airport —Manchester
- Analysis skills
- Human resources
- Negotiation
- Free parking
- Employee discount
9d
Supplier Quality Team Leader
Safran —Burnley
- Full-time
- Management
- Hotel
- Presentation skills
- Flexitime
- Employee assistance programme
Assistant Director of People & Workforce Development
Tameside Council —Tameside
- £98,303 a year
- Continuous improvement
- Human resources
- Leadership
7d
Customer Service Advisor
L&Q —Manchester
- From £26,710 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
7d
Assistant General Manager-Experience & Innovation
Metropolitan Council —Heywood
- £165,339.20 - £330,678.40 a year
- Full-time
- Management
- Master's degree
- Administrative experience
- Employee assistance programme
- Life insurance
Landlord Support Team Leader FTC 12 Months
National Residential Landlords Association —Manchester
- £37,152.00 - £37,152.10 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Annual leave
- Work from home
Quick apply
4h
Conveyancing Team Leader
Birchall Blackburn Law —Manchester
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Health & wellbeing programme
Quick apply
M&E Ops Team Leader
Village Hotels - Bury - M&E —Bury
- Part-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Contact Centre Team Leader
Concentrix —Bredbury
- £27,120 a year
- Full-time
- Supervising experience
- Leadership
- Communication skills

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key team leader jobs near manchester, gtm

Customer Operations Team Leader

New Balance -
Warrington

Apply Now

Job details

Full-time
7 days ago

Benefits

On-site gym
Annual leave
Company pension
Discounted gym membership
Private medical insurance
Employee discount
Flexible schedule
Life insurance

Qualifications

Succession planning
EDI
Stakeholder collaboration
Internal department liaison
Performance management
Analysis skills
Continuous improvement
Relationship management
Management reporting
Customer support
Professional development mentoring
Customer interaction
Training & development
Account management
Team motivation leadership
Supply chain customer service
Distribution operations team management

Full job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

Manage and develop a Customer Operations team who deliver exceptional customer service whilst adhering to EMEA processes and procedures. Develop strong wholesale retailer and consumer relationships and act as an ambassador of the New Balance brand demonstrating the key values of Integrity, Teamwork and Total Customer Satisfaction.

MAJOR ACCOUNTABILITIES:

Develop and maintain an understanding of our wholesale business environment and individual customer business needs.

Build collaborative relationships with customers and colleagues (Logistics, Purchasing, Sales, IT, Finance, Marketing, Sales Planners)

Be the champion for creating a customer focused environment throughout the business (not just within Customer Operations) that ensures a timely response to all customer needs and concerns.

Maintain appropriate measures and reports (KPI, SLA) to evaluate and control performance in relation to customer service deliverables and customer satisfaction rating.

Manage own accounts where relevant to agreed team standards.

Manage the creation, maintenance, and execution (conversion) of the order book through the supply chain, ensuring compliance with agreed EMEA Customer Operations standards and value-added service strategy

Ensure the Customer Operations Team adhere to all EMEA processes, procedures and deadlines.

Ensure orderbook is valid with correct customer information, dates, order types, prices and discounts and any issues are identified and resolved with urgency.

Takes corrective action with all departments to resolve issues/constraints to order book conversion as identified through KPI/SLA analysis.

Oversees Invoice Projection and measures of accuracy to deliver reliable forecasts to the Business.

Identify process improvement opportunities and work with relevant teams to explore feasibility. Once improvement has been approved by Senior Customer Operations Manager EMEA, create any required IT requests; test and implement new functionality. Ensure new process is documented and communicated across all EMEA CS teams.

Working with sales and IT, identify new customer EDI opportunities and be proactive in the implementation process. Work collaboratively with the Senior Customer Operations Manager EMEA and other Customer Operations Managers across the region to share best practice and streamline processes where applicable.

Proactively manage local warehouse activities (Iberia only) ensuring on time despatch of orders within customer requirements whilst ensuring all EMEA processes are followed.

Develop team objectives and goals.

Lead motivates and support team and individuals to achieve goals.

Provide necessary leadership and coaching to support the team in achieving their individual and team objectives.

Provide regular 1-1s, coaching and feedback.

Manage poor performers effectively.

Manage day to day activities of customer services team.

Provide necessary training and development opportunities for all reports as appropriate.

Develop succession plans where appropriate.

Ensure adequate cross training of the team to provide seamless cover when associates are absent.

REQUIREMENTS FOR SUCCESS:

Customer focused.

Strong people management skills.

Demonstrates resilience, determination, and ability to self-manage.

Problem solving and decision making.

Strategic thinker and operationally capable.

Strong influencing skills.

Planning and analytical ability.

Continuous improvement mindset.

Coaching skills.

BENEFITS:

Discretionary Bonus Opportunity

Private Medical Insurance

Dental Scheme

Pension Scheme

Flexible Working Hours

Hybrid working (3 days on-site)

25 days Annual Leave per year

Life Insurance

On Site Gym

Employee Discount

Flexibility to work 20 days from anywhere each year

Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)

Equal Opportunity Employer:

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.

If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.

Apply Now

Refine Your Search

key team leader jobs in manchester, gtm

Customer Operations Team Leader

Operation Manager

Team Leader - Supported Learning

Team Leader – Aspire Executive Lounge - Manchester Airport

Senior People Leader

Aftersales Team Leader

Telesales Team Leader

RISE Adviser - North West - Secondary adviser

Head of Operations

Scheduling Team Leader

Collection/Delivery Driver

People Partner - Industrial Relations

Supplier Quality Team Leader

Assistant Director of People & Workforce Development

Customer Service Advisor

Assistant General Manager-Experience & Innovation

Landlord Support Team Leader FTC 12 Months

Conveyancing Team Leader

M&E Ops Team Leader

Contact Centre Team Leader

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