Learning and development program manager Work, Jobs in Manchester, Gtm (with Salaries)

Learning and Development Advisor
JDSPORTS —Rochdale
- Weekend availability
- Customer service
- Project management
- Continuous improvement
- Employee discount
Quick apply
Managing Transition Manager
Capgemini —Manchester
- Sales
- Bachelor's degree
- Business
Global Safety Manager
Alkegen —Macclesfield
- £135,000 - £165,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
Senior Talent Development Partner, EMEA
New Balance —Warrington
- Full-time
- Hybrid work
- Psychology
- Human resources
- Budgeting
- Annual leave
- Employee discount
Managing Transition Manager
Capgemini Sogeti —Manchester
- Sales
- Bachelor's degree
- Business
Head of Client and Learner Services
Fitch Learning —Manchester
- Hybrid work
- Project management
- Continuous improvement
- Team management
Skills Development Partner
Safran —Burnley
- Full-time
- English
- Microsoft Office
- Hotel
- Flexitime
- Employee assistance programme
Senior Resource Manager
Clio —Manchester
- £64,900 - £87,900 a year
- Full-time
- Data analysis skills
- Analysis skills
- Training & development
- Life insurance
4d
Senior Project Manager - Power Generation
Siemens Energy —Manchester
- Full-time
- Management
- Microsoft Office
- Bachelor's degree
Product Manager
Justrite Safety Group —Manchester
- Marketing
- Engineering
- Microsoft Office
- Flexible schedule
Quick apply
Underwriting Assistant
Munich Re Specialty - Global Markets —Manchester
- Full-time
- Hybrid work
- Computer skills
Agile Coach
Booking.com —Manchester
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Leadership
- Relocation assistance
- Annual leave
9d
Talent Acquisition Associate (12 month FTC, Manchester)
Fitch Group —Manchester
- Communication skills
Technical Lifecycle Manager
Equans —Manchester
- Full-time
- Engineering
- Budgeting
- Annual leave
- Employee assistance programme
Student Experience Officer - Enrichment (Full and part time roles available)
Hopwood Hall —Manchester
- Full-time
- Computer literacy
- Writing skills
- Computer skills
- Free parking
- Employee discount
Quick apply
11d
Business Development Manager (Field Sales)
Clear Business —Manchester
- Up to £40,000 a year
- Full-time
- Business development
- Time management
- Employee discount
Quick apply
Project Manager
Equans —Manchester
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Budgeting
- Annual leave
- Employee assistance programme
Manager, Assessment
Pearson —Manchester
- Customer service
- Continuous improvement
- Leadership
17h
Compensation Analyst, EMEA - London or Manchester
Alvarez and Marsal —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Data analysis skills
10d
Global Management Development Programme (Outperformer)
HILTI —Manchester
- £37,500 a year
- Master's degree
- Leadership
- Communication skills

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learning and development program manager jobs near manchester, gtm

Learning and Development Advisor

JDSPORTS -
Rochdale

Quick apply

Job details

Full-time

Benefits

Employee discount

Qualifications

Stakeholder collaboration
PCI
Customer service
Curriculum development
Coaching
Adobe Captivate
De-escalation techniques
Learning quality assurance auditing
Project management
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Staff training
Conflict management
E-learning platforms
Management reporting
Content management
Multidisciplinary collaboration
LMS
Training & development
Workshop facilitation experience
Communication skills
Internal quality assurance
Teaching
Consultative selling
Analytics

Full job description

This is JD. Born in 1981. Built for Now.

At JD, we don’t just sell sneakers and outdoor gear, we set trends, break boundaries, and build communities. Whether you're on the shop floor, behind the scenes, or driving innovation, every role here plays a part in shaping the future of our industry.
We’re fast-paced, fearless, and unapologetically ambitious. We celebrate authenticity, thrive on collaboration, and never stop pushing forward, if you’re ready to bring your energy, ideas, and personality to a team that values them.
This is your moment. This is JD. Are you in?

Learning and Development Advisor

Responsible to: Executive Contact Operations Manager
Department: Customer Care
Location: Kingsway
Hours: 40 Per week–may include occasional early/late shifts and weekend cover Travel will be required as part of this role

Travel:
Role Description

Role purpose and scope:
To design and deliver innovative learning solutions across an omni-channel Customer Care environment, including system-based modules, interactive workshops, and digital learning tools. The role ensures compliance with regulatory standards (GDPR, PCI DSS) and supports continuous improvement through data-driven insights. This includes collaborating with stakeholders to align training with business objectives and fostering a culture of continuous learning and best practice sharing.

Responsibilities

Training Development & Delivery

Design and develop Customer Care training programs and materials

Develop system training modules for new tools and platforms

Conduct training sessions for new and existing staff

Create interactive workshops, role-playing scenarios, and simulations

Deliver both in-person and virtual training sessions

Integrate microlearning and video-based content for quick skill reinforcement

Curriculum & Content Management

Develop training manuals, guides, and e-learning modules

Update training content based on company policies and industry best practices

Create assessment tools and quizzes to evaluate learning outcomes

Maintain training documentation and resources

Collaborate with IT and Operations to ensure training content reflects system updates and process changes

Implement Learning Management System (LMS) for tracking and reporting

Skills Development

Train staff on communication skills, active listening, and empathy

Teach conflict resolution and de-escalation techniques

Provide product knowledge training

Coach employees on using Customer Care software and tools

Coach on omni-channel communication strategies (voice, email, chat, social)

Embed digital literacy and system navigation skills

Performance Monitoring

Assess trainee progress and provide feedback

Monitor customer service metrics and identify training needs

Conduct follow-up sessions and refresher training

Evaluate training effectiveness and make improvements

Use analytics from LMS and performance dashboards to identify skill gaps

Report ROI of training initiatives to leadership

Quality Assurance

Ensure training aligns with company standards and values

Monitor call quality and provide coaching recommendations

Support staff with ongoing development strategies

Maintain compliance with industry regulations (GDPR, PCI DSS)

Outsource Partner Support

Train Outsourced Customer Care Teams on company standards, processes, and brand values

Ensure Outsource Partners maintain the same service quality as in-house

Conduct periodic assessments of Outsourced operations and training effectiveness

Share product updates, policy changes, and new procedures with partner teams

Travel to Outsource partner locations to conduct face-to-face training

Develop scalable training frameworks for global partners

Create cultural sensitivity modules for cross-border teams

Additional Skills Needed

Ability to work effectively across different cultures and time zones

Adapt to different working styles and business practices

Create standardised processes that work across multiple locations

Strong knowledge of instructional design principles and adult learning theory

Experience with e-learning authoring tools (Articulate, Captivate) and LMS platforms

Ability to analyse training impact using data and KPIs

Project management skills for coordinating multi-location rollouts

Provide support to Customer Care on calls and emails during busy periods or upon request

Any other ad hoc tasks requested by Management

.

We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.

Thank you for your time

#JD

Quick apply

Refine Your Search

learning and development program manager jobs in manchester, gtm

Learning and Development Advisor

Managing Transition Manager

Global Safety Manager

Senior Talent Development Partner, EMEA

Managing Transition Manager

Head of Client and Learner Services

Skills Development Partner

Senior Resource Manager

Senior Project Manager - Power Generation

Product Manager

Underwriting Assistant

Agile Coach

Talent Acquisition Associate (12 month FTC, Manchester)

Technical Lifecycle Manager

Student Experience Officer - Enrichment (Full and part time roles available)

Business Development Manager (Field Sales)

Project Manager

Manager, Assessment

Compensation Analyst, EMEA - London or Manchester

Global Management Development Programme (Outperformer)

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