Job Title: Senior UX Designer
Location: Manchester (Hybrid - 3 days in the office, 2 days remote)
Salary: From £42,000
Description
Who we are:
interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We’ve been helping investors for nearly 30 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £75 billion and over 500,000 customers.
For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs.
We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.
Purpose of the role:
As a Senior User Experience Designer, you will play a critical role in creating exceptional digital experiences for our customers while driving the transformation of a traditional financial services business into a user-centric, design-led organization. This position is ideal for someone passionate about user-centered design, with the ability to lead projects, guide teams, and collaborate with stakeholders to align on shared goals.
In this role, you will leverage your skills across research, strategy, and design execution to deliver innovative, accessible, and scalable solutions. You will also ensure the creation, maintenance, and evolution of our Design System to drive consistency and efficiency in our product offerings.
Requirements
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UX Design Squad Leadership: Own the end-to-end user experience for squad projects, from ideation to final delivery, ensuring seamless, intuitive, and visually compelling designs.
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Design System : Play a key role in the adoption, evolution, and governance of the organisation’s Design System to ensure consistency, scalability, and efficiency across all platforms and products.
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Stakeholder Management: Act as the primary UX representative in stakeholder meetings, building strong relationships with internal and external partners, aligning on goals, and managing expectations to ensure design solutions meet business and user needs.
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Communication and Presentation: Clearly articulate design concepts, strategies, and justifications through compelling visual presentations, storytelling, and persuasive communication tailored to diverse audiences, including executives, developers, and non-design stakeholders.
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Team Mentorship and Leadership: Mentor UX designers, fostering a collaborative, inclusive, and growth-oriented culture within the design team. Provide constructive feedback, guidance, and support to ensure high-quality deliverables.
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User-Centered Research: Collaborate with UX researchers to work on qualitative and quantitative research, usability testing, and stakeholder workshops, translating insights into actionable design solutions.
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Collaboration with Cross-Functional Teams: Work closely and early with Product Managers, Product Owners, Developers, Analysts, and Testers to ensure alignment and cohesion between design, business objectives, and technical implementation.
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Accessibility and Usability Advocacy: Champion accessibility (e.g., WCAG compliance) and inclusive design principles, ensuring products are usable by all users, regardless of ability.
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Problem-Solving: Analyse complex user and business challenges, designing elegant solutions that meet user needs and align with organizational objectives.
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Responsive Design Expertise: Deliver designs optimised for multiple platforms, including responsive web, mobile applications, and emerging digital interfaces.
Must Have:
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Proven Experience: Extensive experience as a Senior UX Designer, or readiness to step into a senior role, backed by a strong portfolio demonstrating your end-to-end design process, thought leadership, and outcomes.
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Design System Expertise: Hands-on experience of implementing, managing, and scaling design systems, ensuring consistency across products.
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Stakeholder Management Skills: Proven ability to engage with and influence stakeholders at all levels, building trust, managing expectations, and aligning diverse perspectives.
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Advanced Communication and Presentation Skills: Exceptional verbal, visual, and written communication skills to articulate design concepts, processes, and solutions clearly and persuasively to both technical and non-technical audiences.
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Collaboration and Teamwork: Experience working effectively with cross-functional teams in an Agile or Lean UX environment, balancing priorities and fostering a culture of alignment and collaboration.
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Research and Testing Skills: Proficient in conducting user research, usability testing, and synthesizing data to inform design decisions.
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Design Proficiency: Expertise in tools like Figma for creating wireframes, prototypes, and high-fidelity designs, with a strong understanding of user-centered design principles, usability, and accessibility standards.
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Problem-Solving Mindset: Ability to analyze complex challenges and deliver elegant, user-centered solutions that meet business and technical requirements.
Attributes:
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Empathy and Advocacy: Act as the voice of the user, championing their needs and experiences at every stage of the design and development process.
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Mentorship: Ability to guide, mentor, and inspire team members while promoting a culture of inclusion, collaboration, and excellence.
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Adaptability: Thrive in dynamic environments with shifting priorities, applying a flexible approach to problem-solving.
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Visionary Thinking: Balance big-picture strategy with attention to detail, ensuring every design decision contributes to a cohesive and impactful user experience, based on research, insights and business needs.
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Passion for Learning: Stay ahead of emerging design trends, tools, and technologies to continuously elevate the team's expertise.
Benefits
Benefits
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Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
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Life Assurance and Group Income Protection
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Private Medical Insurance – Provided by Bupa
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25 Days Annual Leave, plus bank holidays
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Staff Discounts on our investment products
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Personal & Well-being Fund – Supporting your physical and mental wellness
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Retail Discounts – Savings at a wide range of high street and online retailers
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Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle
Please Note: We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.
interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive
