support escalation engineer Work, Jobs in manchester, gtm (with Salaries)

3rd Line Support Engineer
Humnize —Manchester
- £40,000 - £45,000 a year
- Full-time
- Azure
- Windows
- AWS
3rd Line Support Engineer SME - FTC
PXC —Salford Quays
- Full-time
- Azure
- Computer Science
- Windows
NOC Engineer
NEP Connect —Manchester
- Full-time
- Engineering
- Communication skills
- Negotiation
Quick apply
7d
1st Line Support Engineer
Humnize —Stockport
- £26,000 - £28,000 a year
- Communication skills
Associate Installer Support Engineer (Dutch Speaking) - Fixed Term Contract
Tesla —Manchester
- Customer service
- Engineering
- English
Field Engineer
OCU Group —Stockport
- Full-time
- Customer service
- Communication skills
Quick apply
MSP Helpdesk & Projects Engineer (2nd/3rd Line)
Use IT Computers Ltd —Blackburn
- £33,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Scripting
Quick apply
2d
2nd Line Infrastructure Engineer
LIMA Networks LTD —Salford Quays
- £35,000 - £45,000 a year
- Weekend availability
- Communication skills
Quick apply
8d
Product Support Engineer
Amadeus IT Group —Manchester Airport
- 12 hour shift
- Maintenance
- IT
Senior Support Infrastructure Engineer
ANS Group Limited —Manchester
- Full-time
- Scripting
2d
Technical Desktop Project Manager
ABCA Group Ltd —Oldham
- Up to £42,000 a year
- Full-time
- Analysis skills
- Communication skills
Quick apply
Field Service Engineer - Manchester
Costa Limited —Manchester
- From £36,450 a year
- Weekend availability
- Agile
- IT
- Employee discount
Quick apply
1st line Service Desk Analyst
Clear Business —Sale
- £24,500 - £28,175 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- SharePoint
- Free parking
- Employee discount
Quick apply
2d
IT Support Engineer
Hudson Hill Consulting —Wigan
- Up to £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
9d
Senior Network Engineer
Novanta —Stockport
- Full-time
- Computer Science
- Bachelor's degree
- Computer networking
Sr. Engineer, Systems
ABACUS —Manchester
- Weekend availability
- Remote
- Azure
- Maintenance
- Windows
- Annual leave
- Employee discount
Quick apply
Lead Technical Services Engineer
Synextra —Birchwood
- £55,000 - £85,000 a year
- Full-time
- Azure
Quick apply
IT Engineer
Scorpion Automotive —Chorley
- £38,000 a year
- Full-time
- Azure
- Computer networking
- SharePoint
- Free parking
- Employee discount
Quick apply
1d
Agile Release Engineer
interactive investor —Manchester
- From £55,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Agile
- Annual leave
- Employee discount
Quick apply
Quality Engineer
Azenta —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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support escalation engineer jobs near manchester, gtm

3rd Line Support Engineer

Humnize
Manchester

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Job details

Full-time
£40,000 - £45,000 a year

Qualifications

MCSA
Azure
MCSE
Windows
Sonicwall
AWS
IT support

Full job description

Be the Go-To 3rd Line Expert in a Busy, Friendly MSP

Our client, a highly respected Managed Service Provider (MSP) based in the North West, is looking for a talented 3rd Line Support Engineer to join their growing service desk team. With over two decades of experience delivering exceptional IT support to a wide variety of clients, they pride themselves on solving problems quickly, communicating clearly, and keeping systems running smoothly.

About the Role

This is a hands-on 3rd line support role where you’ll be the right-hand person to the senior engineer. You’ll handle complex escalations, guide and mentor 1st and 2nd line colleagues, and help keep tickets moving efficiently. It’s a varied role that will see you working across a broad tech stack, diving into tricky issues, and ensuring clients get the high-quality support they expect.

What You’ll Be Doing

Take ownership of 3rd line escalations from the service desk, troubleshooting and resolving complex technical issues.
Support 1st and 2nd line engineers with guidance, knowledge sharing, and hands-on help when required.
Work across technologies including Azure, AWS, and cPanel, as well as on-premises environments.
Manage and maintain core infrastructure such as domain controllers, Exchange servers, and Hyper-V converged clusters.
Configure, monitor, and troubleshoot networking equipment including Fortinet, Sonicwall, and Draytek firewalls.
Maintain robust backup solutions including Veeam and MSP Backup.
Apply best practices in cyber security to protect client systems.

About You

Strong background in IT support with proven 3rd line capability.
Solid networking and Windows OS knowledge (certifications like MCSA/MCSE a plus).
Experience in MSP environments and comfortable working across multiple client setups.
Able to explain technical issues clearly to both colleagues and clients.
A team player who thrives in a collaborative environment.

Why Join?

Be a key member of a friendly, supportive team.
Salary of £40k–£45k (negotiable for the right person).
Full-time, office-based role with flexibility where needed.
Opportunity to deepen your skills and knowledge working alongside experienced engineers.

Apply Today

If you’re looking for a 3rd line role where you’ll be trusted to take ownership of the tough stuff, while working with a close-knit, supportive team, we’d love to hear from you.

Apply Now

Refine Your Search

support escalation engineer jobs in manchester, gtm

3rd Line Support Engineer

3rd Line Support Engineer SME - FTC

NOC Engineer

1st Line Support Engineer

Associate Installer Support Engineer (Dutch Speaking) - Fixed Term Contract

Field Engineer

MSP Helpdesk & Projects Engineer (2nd/3rd Line)

2nd Line Infrastructure Engineer

Product Support Engineer

Senior Support Infrastructure Engineer

Technical Desktop Project Manager

Field Service Engineer - Manchester

1st line Service Desk Analyst

IT Support Engineer

Senior Network Engineer

Sr. Engineer, Systems

Lead Technical Services Engineer

IT Engineer

Agile Release Engineer

Quality Engineer

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Be the Go-To 3rd Line Expert in a Busy, Friendly MSP

About the Role

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About You

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