Airside Experience Specialist - Signature Aviation, Manchester FBO
Full-time, permanent contract
Shift Pattern: 4 on 4 off 0600-1800 & 1200-0000
Salary starting from: £30k
Who we are:
With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.
Signature provides a variety of benefits, programmes, and resources to support our team members' overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the communities where we operate and empowering the next generation of aviation professionals.
Your new role:
As part of our Airside Experience team, you will ensure the safe and efficient delivery of ground handling services in line with established policies and standard operating procedures. You will be responsible for identifying and addressing potential safety concerns and following emergency response and security protocols when required. This includes clear and accurate communication with colleagues and stakeholders to carry out a wide range of operational tasks while maintaining the highest safety standards.
The role involves working closely with team members, clients, vendors, aircraft crews, and guests to meet service needs. Duties include providing fueling, lavatory, ground power, potable water, parking, marshalling, catering delivery, and towing services. You will also operate ground service equipment, assist with luggage and cargo, provide shuttle transportation, and help pilots with operational support. Maintaining safe, clean, and secure ramps and equipment is a key part of this role.
In addition to operational responsibilities, you will support our Guest Experience team by welcoming and assisting crews and guests, escorting them as needed, and ensuring a professional, friendly service at all times.
This is a fantastic opportunity for growing an exciting career in Aviation Hospitality.
About you:
The important bits:
You will be a minimum of 18 years of age with the ability to pass company background checks (criminal and motor vehicle), drug and alcohol tests, meet airport background check requirements to receive and maintain an airport ID, and be insurable by the Company's applicable insurance policies. You must hold the right to work in the UK and have a full UK driving licence. Flexibility of start and finish times within the shift pattern is required.
In addition:
Although full training will be provided on all aspects of the role, you will ideally have proven experience within a related role within Aviation Services or Hospitality. You'll have excellent interpersonal skills and enjoy working with people, communicating clearly and professionally at all times. You'll be adaptable and reliable, with good judgement and high standards of accuracy whilst supporting day-to-day operations. You'll be comfortable working accurately under pressure in a fast-paced, operational environment, with the ability to stay calm, focused and organised when things get busy. You'll be IT-literate, with a good working knowledge of Microsoft Office programmes including Word, Excel and PowerPoint. An HGV licence is desirable, and additional language skills would be an advantage.
What We Offer:
Our people are extremely important to us, so we offer a benefits package designed to motivate and reward you, whilst considering your overall wellbeing and all-important work/life integration.
- Enhanced holiday entitlement
- Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
- Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
- Healthcare Cash Plan (Medicash)
- Access to an Employee Perks platform (shopping discounts)
- Free on-site parking
- Full uniform provided (where required)
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Full access to LinkedIn Learning and ongoing Training & Development Opportunities
- Global Development Scheme Opportunities
- Mentorship schemes
- Recognition programme - performance, going above and beyond, service
- Volunteering / Charity Days
- Regular social events
- Enhanced Family Friendly Leave Policies
Interested?
To apply, simply submit your updated CV outlining your qualifications and experience.
