Co operative bank customer service Work, Jobs in Manchester (with Salaries)

Customer Service Telephone Advisor - Manchester
Coventry Building Society —Manchester
- £28,175 a year
- Weekend availability
- IT
- Financial services
- Communication skills
2d
Executive Assistant to the Chief Technology & Customer Services Officer
AJ Bell —Manchester
- From £47,500 a year
- Full-time
- Hybrid work
- SharePoint
- Communication skills
- Employee assistance programme
- Gym membership
Quick apply
Cleaning Operative (Term Time)
Eric Wright Group Limited —Manchester
- £13.45 an hour
- Part-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Warehouse Operative
Booker Group —Royton
- Overtime
- Employee assistance programme
- Employee discount
Quick apply
1d
Production Operative - Clayton Park Bakery (Huncoat)
James Hall & Co Ltd —Huncoat
- £12.75 an hour
- Temporary
- Bakery
- Communication skills
- Employee discount
- Life insurance
Quick apply
3d
Machine Operative - Textile Production
Gradus Limited —Stockport
- £28,320 a year
- Full-time
- Free parking
- Annual leave
3d
Senior Manager - Business Services Procurement - 12-month FTC
Coventry Building Society —Manchester
- £90,000 a year
- Full-time
- Continuous improvement
- Travel
- Leadership
7d
Senior IT Procurement Manager - 6-12 month FTC
Coventry Building Society —Manchester
- £85,000 a year
- Full-time
- Management
- Analysis skills
- Travel
7d
Trade Operative Multi Skilled
Weaver Vale Housing Trust —Northwich
- £37,464.05 a year
- Full-time
- Free parking
- Annual leave
7d

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Customer Service Telephone Advisor - Manchester

Coventry Building Society -
Manchester

Apply Now

Job details

Full-time
£28,175 a year
2 days ago

Benefits

Company pension

Qualifications

IT
Financial services
Communication skills
Banking

Full job description

About the role

Want to change the world? This role offers the chance to build a career that genuinely makes a difference. At The Co‑operative Bank, values and ethics shape everything we do, guided by our customer‑led Ethical Policy and a 150‑year heritage of doing the right thing. The Bank puts people at the heart of every decision and stands up for the causes that matter most.

The role of a Customer Service Telephone Advisor will be the first point of contact for customers, taking high volume inbound calls and identifying their banking needs to deliver excellent service and the right outcomes for both customers and the Bank. This role requires delivering a consistently high‑quality service while working confidently across multiple systems in a fast‑paced environment.

As the person in role develops, they'll build broader skills and knowledge, including learning how to identify, prevent and stop financial crime. Alongside this, the role holder will use problem‑solving skills and fresh perspectives to help improve the customer journey.

Joining us means contributing to meaningful environmental and societal change, while building a rewarding career with the UK’s original ethical bank.

Our benefits include:

28 days holiday a year plus bank holidays and a holiday buy/sell scheme
Annual discretionary bonus scheme
Personal pension with enhanced contributions
Maternity, paternity and shared parental leave
Extensive wellbeing support
Life assurance (6 times annual salary)

Find out more about the fantastic benefits of joining Coventry Building Society Group here.

We reserve the right to close this advert early if we receive a high volume of suitable applications

About you

For this role you’ll need to have:

Current experience in a customer facing role, including telephony, retail or hospitality
A passion to deliver an exceptional customer centric approach
Evidence of IT skills and a demonstrable ability to learn and use new systems
Ability to follow and understand regulatory policies and processes
Experience in dealing with challenging or vulnerable situations
A background of working in a fast paced environment and achieving targets or deadlines
High attention to detail
Good listening and problem solving skills

Experience in these areas would be helpful:

Banking / financial services and / or call centre experience
Ability to follow and understand regulatory policies and processes

Start date for the role is the 3rd August 2026 with your first 12 weeks consisting training and support onsite to get you taking your first calls independently. Once you revert to hybrid we’ll ask you to at least spend 50% of your working time with us in Balloon Street, Manchester City Centre.

Working pattern after training will be shifted Monday to Friday from 8am - 6pm, Saturdays and Sundays from 9am to 5pm (every other weekend).

About us

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.

Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Feedback

We are currently receiving a high number of applications for our roles and, while we review each one carefully against the advertised criteria, unfortunately we're unable to provide individual feedback. We will contact shortlisted candidates directly.

Location

Manchester

Apply Now

Refine Your Search

co operative bank customer service jobs in manchester

Customer Service Telephone Advisor - Manchester

Executive Assistant to the Chief Technology & Customer Services Officer

Cleaning Operative (Term Time)

Warehouse Operative

Production Operative - Clayton Park Bakery (Huncoat)

Machine Operative - Textile Production

Senior Manager - Business Services Procurement - 12-month FTC

Senior IT Procurement Manager - 6-12 month FTC

Trade Operative Multi Skilled

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