Customer success associate Work, Jobs in Manchester (with Salaries)

Customer Support Collections Associate- Manchester
Aimée Willow Connex —Manchester
- Analysis skills
- Communication skills
Member Services Associate
Travelzoo —Manchester
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
Quick apply
Sales Associate - Megastore (Casual)
Manchester United —Manchester
- Part-time
- Communication skills
Associate - Researcher UX
Bally's Interactive LLC —Manchester
- Hybrid work
- Annual leave
- Gym membership
Quick apply
Associate, Corporate Actions Representative
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Microsoft Excel
- Organisational skills
- Financial services
Associate, Corporate Actions
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Microsoft Excel
- Organisational skills
- Financial services
Sales Associate
Tapestry Inc —Manchester
- Weekend availability
- Sales
- Social media management
- English
- Employee discount
Operations Associate - North America
PHMG Careers —Manchester
- £28,000 a year
- Monday to Friday
- Sales
- Customer service
- Communication skills
Quick apply
6d
Christmas Temporary Sales Assistant
Housing Units —Manchester
- Weekend availability
- Microsoft Word
- Customer service
- Organisational skills
- Free parking
Quick apply
1d
Customer Support and Collections Associate
Close Brothers —Sale
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Sales Associate | Manchester Shambles
REISS —Manchester
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Sales Associate - Part Time
Pentland Brands —Manchester
- Part-time
- Customer service
- Communication skills
Associate Product Manager
Finova —Salford
- Hybrid work
- Analysis skills
- Software development
- Agile
- Annual leave
- Employee assistance programme
Associate Product Owner - Ratings Workflow Solutions - Manchester
Fitch Ratings —Manchester
- Microsoft Powerpoint
- Microsoft Excel
- Bachelor's degree
Growth Executive
Soar With Us —Manchester
- £52,000 - £62,000 a year
- Full-time
- Remote
- Leadership
- Marketing
- Annual leave
- Life insurance
Quick apply
5d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Manchester
- £3,800 a month
- Full-time
- Sales
Quick apply
Senior Associate, Client Processing
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Microsoft Outlook
- English
- Organisational skills
Digital Workplace Consultant
Beyond —Manchester
- Full-time
- Hybrid work
- Presentation skills
- AI
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Best Practice Associate
Equilibrium Financial Planning —Wilmslow
- Up to £55,000 a year
- Annual leave
- Work from home
12d
Industry Technical Consultant - Pre-Treatment, Reclaim, Wastewater
Ecolab —Manchester
- £63,200 - £94,800 a year
- Remote
- Engineering
- Bachelor's degree
- Travel
12d

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customer success associate jobs near manchester

Customer Support Collections Associate- Manchester

Aimée Willow Connex
Manchester

Apply Now

Job details

Qualifications

Analysis skills
Communication skills

Full job description

Customer Support & Collections Associate- Manchester Support ~ Credit Control
Manchester - North West

You will need to develop a deep understanding of the asset finance businesses, products and processes. You'll use your exceptional interpersonal skills to deliver good customer outcomes ensuring alignment to divisional objectives. An inquisitive nature, strong initiative, problem solving skills and a customer-first approach are key to success in this role.

RESPONSIBILITIES

Customer:

- Mitigate losses to the bank through early engagement with customers in financial difficulty and deployment of appropriate collections and recoveries strategies
- Confidentially and empathetically communicate with customers through channels including telephone, post and email
- Understand customer circumstances through appropriate techniques, including structured questioning and use of income and expenditure analysis
- Provide clear explanations of repayment options and independent sources of debt advice to empower customers to make informed decisions
- Identify and respond to customer vulnerability ensuring an appropriate level of care, seeking additional support where needed.

Policies & Procedures:

- Apply the Collections and Recoveries Standards, and associated procedures, to all customer dealings
- Identify and log customer dissatisfaction in an appropriate and professional manner whilst adhering to complaints/escalation process
- Escalate complex queries or situations that cannot be resolved at first instance
- Identify improvements to enhance customer and/or Bank outcomes
- Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required

Requirements

- Prior experience in collections/recoveries, ideally in relation to lending products
- Experience with vulnerable customers
- Exceptional communication and interpersonal skills
- Excellent analytical skills, with the ability to assess customer circumstances and identify appropriate strategies, applying judgement and decision making skills
- The ability to demonstrate emotional intelligence, resilience and empathy
- Strong teamwork skills, able to collaborate effectively while maintaining individual workload in a fast paced environment

Not Essential:

- Deliver excellent customer service via previous customer facing roles with excellent and professional telephony skills
- Knowledge of collections and recoveries regulatory requirements and industry standards
- Proficiency in Alfa Financial Software

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Refine Your Search

customer success associate jobs in manchester

Customer Support Collections Associate- Manchester

Member Services Associate

Sales Associate - Megastore (Casual)

Associate - Researcher UX

Associate, Corporate Actions Representative

Associate, Corporate Actions

Sales Associate

Operations Associate - North America

Christmas Temporary Sales Assistant

Customer Support and Collections Associate

Sales Associate | Manchester Shambles

Sales Associate - Part Time

Associate Product Manager

Associate Product Owner - Ratings Workflow Solutions - Manchester

Growth Executive

JUNIOR SALES ADVISOR

Senior Associate, Client Processing

Digital Workplace Consultant

Best Practice Associate

Industry Technical Consultant - Pre-Treatment, Reclaim, Wastewater

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