Customer success associate Work, Jobs in Manchester (with Salaries)

Retention Associate
OrderYOYO —Manchester
- £26,500 a year
- Full-time
- Sales
- Organisational skills
- Restaurant
Quick apply
Retail Associate
TK Maxx —Manchester
- Part-time
- No experience needed
- Employee discount
8d
Community Associate
WeWork —Manchester
- Full-time
- Hospitality
- Bar
- Sales
11d
CX Team Member
Foot Locker —Manchester
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
Sales Associate
Tapestry Inc —Manchester
- £28,080 - £30,000 a year
- Weekend availability
- Sales
- Social media management
- English
- Employee discount
2d
Operations Associate - North America
PHMG Careers —Manchester
- £28,000 a year
- Monday to Friday
- Sales
- Customer service
- Communication skills
Quick apply
9d
Associate, Corporate Actions Representative
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Microsoft Excel
- Organisational skills
- Financial services
Customer Operations Team Leader
New Balance —Warrington
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
6d
Retail Associate (38 hours) - Trafford Centre
New Balance —Manchester
- Weekend availability
- Sales
- Customer service
- Basic maths
- Employee discount
- Flexible schedule
6d
Customer Support Collections Associate- Manchester
Aimée Willow Connex —Manchester
- Analysis skills
- Communication skills
Sales Associate (Full Time) - Manchester Trafford Centre
Hugo Boss —Manchester
- Full-time
- Hospitality
- Customer service
- Communication skills
3d
Accounts Payable Associate, Manchester, 12 month Fixed term Employment
Alvarez and Marsal —Manchester
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
Clinical Research Associate II
IQVIA —Manchester
- Full-time
- No degree
Senior Associate, Client Processing
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Microsoft Outlook
- English
- Organisational skills
Accounts Payable Associate, Manchester
Alvarez & Marsal —Manchester
- Microsoft Office
- Organisational skills
- Communication skills
Delivery Station Liaison Agent
Amazon UK Services Ltd. —Rochdale
- Full-time
- Customer service
- English
- Administrative experience
2d
Accounts Payable Associate, Manchester
Alvarez and Marsal —Manchester
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
Part Time Brand Specialist, Tommy Hilfiger & Calvin Klein - John Lewis Trafford
Tommy Hilfiger —Manchester
- Part-time
- Hospitality
- Communication skills
Customer Success Management Associate (German Speaking)
Moody's —Manchester
- Presentation skills
- Bachelor's degree
- Travel
3d
Vendor Operations Associate
Softcat —Manchester
- Hybrid work
- Continuous improvement
- School
- Flexible schedule

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customer success associate jobs near manchester

Retention Associate

OrderYOYO -
Manchester

Quick apply

Job details

Full-time
£26,500 a year

Benefits

Casual dress

Qualifications

Sales
Organisational skills
Account management
Communication skills

Full job description

Retention Customer Success Associate

Join the OrderYOYO Team – Retention Customer Success Associate

Are you a proactive and people-focused individual with a passion for building strong relationships and driving customer success? OrderYOYO is looking for a motivated Retention Customer Success Associate to support our restaurant partners and help them stay active, engaged, and successful on our platform.

Who We Are

At OrderYOYO, we're revolutionising how people order food by equipping restaurants with personalised branded websites, mobile apps, and marketing support. Our mission is to empower small and medium-sized restaurants to take control of their online presence without paying high commission fees.

Our Culture

We pride ourselves on a collaborative, supportive work environment where personal expression and growth are encouraged. Our core values – Passion, Action, Compassion, and One Team – are at the heart of everything we do.

We’re committed to ongoing development with structured training plans, clear performance goals, and a people-first approach.

The Role: Retention Customer Success Associate

This role focuses on supporting existing restaurant partners after onboarding, ensuring they remain successful and continue receiving orders through the OrderYOYO platform.

You will play a key part in reducing churn, reactivating inactive partners, and driving long-term engagement through proactive outreach and performance support.

This position is currently based in our Manchester office full-time.

Responsibilities:

Customer Retention & Success

Conduct proactive outbound calls to restaurant partners to ensure continued engagement and activity.
Identify partners at risk of churn, particularly those who have not received an order in the last 28 days (L28).
Take ownership of churn-save conversations and support partners in overcoming challenges.
Review partner performance data and recommend optimisations (e.g. promotions, menu improvements, meal deals).
Drive adoption of tools that increase visibility and orders, such as Google Business Profile and marketing features.
Support partners in reaching key success milestones, including PRO account performance targets.
Collaborate with internal teams to resolve issues quickly and improve the partner experience.

Targets & Performance Expectations

Maintain strong daily outreach activity, including connected call targets.
Contribute to department churn-save goals each month.
Support weekly PRO performance and partner maturity milestones.
Help reduce regional inactivity rates by keeping L28% below target levels.

Working Hours

Monday to Friday, flexible shifts:

9am–5.30pm, 9:30am–6:00pm, or 10am–6.30pm.

What We Offer

£26,500 salary
OTE: £600 p/m (Uncapped)
Clear career progression paths within Customer Success Senior roles
Based in our Manchester Office
Fun, social team environment with monthly events and two annual company-wide parties
International quarterly conferences
Casual dress code
Supportive training and development from day one

What We're Looking For

A positive, proactive attitude and willingness to adapt
Strong communication and organisational skills
Confidence speaking with customers and building long-term relationships
Ability to work towards targets and KPIs in a fast-paced environment
Experience in retention, customer success, sales, or account management is a bonus (but not essential)
Team spirit and ability to thrive under pressure
Self-motivated and capable of managing tasks independently
Passion for helping small businesses succeed

Quick apply

Refine Your Search

customer success associate jobs in manchester

Retention Associate

Retail Associate

Community Associate

CX Team Member

Sales Associate

Operations Associate - North America

Associate, Corporate Actions Representative

Customer Operations Team Leader

Retail Associate (38 hours) - Trafford Centre

Customer Support Collections Associate- Manchester

Sales Associate (Full Time) - Manchester Trafford Centre

Accounts Payable Associate, Manchester, 12 month Fixed term Employment

Clinical Research Associate II

Senior Associate, Client Processing

Accounts Payable Associate, Manchester

Delivery Station Liaison Agent

Accounts Payable Associate, Manchester

Part Time Brand Specialist, Tommy Hilfiger & Calvin Klein - John Lewis Trafford

Customer Success Management Associate (German Speaking)

Vendor Operations Associate

I want to receive the latest job alerts for customer success associate in manchester

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