Customer success manager Work, Jobs in Manchester (with Salaries)

Customer Success Manager
Autotrader —Manchester
- £32,000 - £45,000 a year
- APIs
- Care plans
1d
Customer Success Manager
Interact Software —Manchester
- Full-time
- Hybrid work
- Human resources
- Annual leave
- Gym membership
Quick apply
Operational People Manager
Financial Ombudsman Service —Manchester
- £59,297 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Flexible schedule
4d
Customer Success Manager (UK)
LegionellaDossier —Manchester
- Full-time
- Remote
- Bachelor's degree
- Communication skills
Quick apply
Customer Experience Manager
PASS ME FAST —Salford
- £32,000 - £45,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
2d
Customer Success Manager - UK - M/F/D
AB Tasty —Manchester
- Full-time
- Hybrid work
- English
- Travel
- In-person
Quick apply
Telecoms Commercial Growth Manager
Clear Business —Sale
- Up to £60,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
Customer Success Manager
Mindbody —Manchester
- Remote
- Sales
- Bachelor's degree
- No degree
Quick apply
12d
Customer Experience Team Manager
Premier Estates Ltd —Macclesfield
- Monday to Friday
- Customer service
- Annual leave
- Referral programme
Customer Liaison Manager
Solus Accident Repair Centres —Warrington
- £30,000 - £40,000 a year
- Full-time
- Remote
- Employee discount
12d
Lead Customer Relationship Manager
Training Qualifications UK —Manchester
- £35,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
8d
Customer Care Coordinator
Public Library of Science —Manchester
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Lead Customer Experience Manager
Sainsbury's —Manchester
- £36,250 a year
- Management
- Leadership
- Employee discount
8d
Activation & Engagement Manager
Bright HR Limited —Manchester
- Up to £35,000 a year
- Monday to Friday
- CRM software
- Management
- Data analysis skills
- Employee assistance programme
- Employee discount
1d
Product Line Sales Manager - White Space
Eaton —Manchester
- Sales
- Engineering
- English
Client Success Manager
Housr —Manchester
- Hybrid work
- CRM software
- Travel
- Communication skills
Quick apply
Key Account Manager
Zeelandia Ltd —Ashton-in-Makerfield
- £52,000 - £56,000 a month
- Full-time
- Hybrid work
- CRM software
- Sales
- Data analysis skills
- Employee assistance programme
Quick apply
9d
Customer Service Team Leader - 12 Month Fixed Term Contract
AJ Bell —Manchester
- £30,900 - £35,020 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Gym membership
Quick apply
Helpdesk Team Leader
Sodexo —Salford
- Up to £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Quick apply
11d
Key Account Manager (Brand & Retail Brands)
Essity —Didsbury
- Full-time
- Marketing
- Business
- Marketing
10d

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Customer Success Manager

Autotrader -
Manchester

Apply Now

Job details

£32,000 - £45,000 a year
1 day ago

Benefits

Company pension
Car scheme

Qualifications

B2B
APIs
Scalability
Care plans

Full job description

About us

You've probably heard of Autotrader, but do you know what we're all about?

We're the most trusted, most visited automotive marketplace in the UK. A heritage brand and a tech innovator. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we’re also the place for pretty much everything else on wheels, from e-bikes to caravans.

In the automotive world, change is a constant, that’s why we take our job of untangling the complex car-buying journey very seriously.

At our core, we’re all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together.

Autotrader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you.

About the job

We’re seeking a Customer Success Manager to join our Performance team, working closely with automotive retailers to drive engagement, performance, and commercial growth.

You’ll take a broad, strategic view of retailer performance, helping partners make the most of Autotrader’s products, insights, and capabilities to drive stronger commercial outcomes. This includes supporting digital retailing adoption, identifying opportunities to improve operational efficiency, and helping retailers adapt to changing market conditions and consumer expectations.

You will engage with a portfolio of automotive retailers, understanding their unique needs, and providing tailored support to strengthen performance, improve engagement, and unlock greater value from their partnership with Autotrader, in collaboration with their account owner.

Your role will involve analysing performance data, identifying growth opportunities, and coaching retailers to embed solutions that drive measurable results. Collaboration is key, as you will work alongside internal teams and external partners to influence and inspire retailers, ensuring they fully leverage Autotrader’s operational products. You will also contribute to the ongoing evolution of our commercial approach, helping shape how we engage with the market.

This role blends analysis, coaching, and partnership to help retailers maximise the value of Autotrader’s products and services. The automotive industry is evolving rapidly, with products and services becoming increasingly complex to implement successfully and significant shifts occurring in how manufacturers and retailers operate. This dynamic environment presents exciting challenges and opportunities, making the Customer Success Manager Manager role at Autotrader crucial to driving success in this changing landscape.

You’ll balance proactive outreach, problem-solving, and strategic thinking, adapting to the diverse challenges faced by different retailers. Your ability to build strong relationships, communicate effectively, and work autonomously will be essential.

A commercially minded approach is important, focusing on meeting targets and KPIs while maintaining a consultative and collaborative style. Experience using data to tell a story and influence decisions will help you provide valuable insights and drive change. If you’re motivated by working in a fast-paced, evolving environment and enjoy combining analysis with hands-on coaching, influencing and partnership, we’d love to hear from you.

You might believe that a passion for cars is a requirement, but guess what? It’s not! At Autotrader, you’re welcome just as you are.

What we're looking for

Experience working with B2B customers to embed products, improve engagement and performance.
Due to the complexity of accounts, you will have experience within the automotive industry, for example, with dealerships, manufacturers, or car finance providers, tech integrations
You will be confident in working with and building relationships, as well as challenging, both internal and external stakeholders.
You’ll have experience identifying and driving operational efficiencies, streamlining processes and ways of working to improve performance, scalability and customer outcomes.
Experience working with technology integrations and API’s, helping to streamline processes, improve data flow, and enhance operational efficiency.
Experience in using data to tell a story, and you’ll be confident using Excel or other insight tools such as Looker.
You will be commercially minded and will have experience achieving or exceeding targets and KPI’s
You will be proactive and collaborative, enabling you to identify opportunities, manage risks, and drive change forward.
An eagerness to learn about the automotive ecosystem, digital retailing trends, and new tools that support your role and the wider business

During our application process, you will be asked two questions to help us learn more about you and how you align with our values. These will be used as part of our selection criteria, to determine if we progress your application further.

Benefits

We’re offering a salary of £32,000 - £45,000, plus an additional 10% of your salary awarded to you in shares each year. These awarded shares will become yours in yearly instalments over the next three years, and you can choose to either sell them or keep them as shares.

You'll have 28 days holiday per year, and that's in addition to bank holidays and half day closures on Christmas and New Year's Eve.

That’s not all. You'll be enrolled in our pension scheme, where our standard contributions are 7% and employee contributions are 5%. We also have comprehensive private medical cover, enhanced family leave provisions, a car salary sacrifice scheme, share-save options, and much more.

We always want to give you the support you need and help prioritise your wellbeing, that’s why we provide access to 24/7 online GP and dentist, as well as specialist support for assisted fertility, gender dysphoria, menopause, period care plans and lots more.

On top of all that, our hybrid model, Connected Working, combines the best of both worlds – office and home working. You'll spend a minimum of 3 days a week in the office with your team, focused on collaboration and connection.

Additionally, we have our remote-first periods at set times during summer and winter. During these periods, you can work remotely anywhere in the UK and from certain locations abroad.

Apply Now

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