Head of strategic Work, Jobs in Manchester (with Salaries)

Head of Corporate Operations
Focus Group —Manchester
- Up to £80,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Travel
Quick apply
Head of Strategic Planning
GMCA —Manchester
- £60,339 - £65,483 a year
- Hybrid work
- Analysis skills
- Team management
- No degree
Head of Trading
Manchester Airport —Manchester
- Master's degree
- Presentation skills
- No degree
- Employee discount
Head of SME Partnerships
The University of Manchester —Manchester
- £59,966 - £71,566 a year
- Hybrid work
- Business development
- Business
Head of People
MCR Property Group Ltd —Manchester
- £70,000 - £80,000 a year
- Mentoring
- Recruiting
- Business
Quick apply
Head of Data Protection
Together —Cheadle
- Full-time
- Continuous improvement
- Communication skills
- Negotiation
Quick apply
Head of Catering
Northern Care Alliance NHS Foundation Trust —Manchester
- £57,528 - £64,750 a year
- Full-time
- Contracts
- Budgeting
- Annual leave
11d
Head of Operations
Last Mile Group —Warrington
- Hybrid work
- Management
- Continuous improvement
- Construction experience
- Annual leave
- Employee assistance programme
10d
Head of Operations
Ardent Support —Manchester
- Full-time
- Business development
- Continuous improvement
- Team management
Quick apply
2d
Head of Programmes
Youth Action —Blackburn
- £40,000 - £50,000 a year
- Full-time
- Management
- Administrative experience
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
Head of Engineering
Kudos Services —Warrington
- Up to £85,000 a year
- Full-time
- Continuous improvement
- Team management
- Travel
- Employee assistance programme
- Life insurance
Quick apply
Head of Analytics
The Christie NHS Foundation Trust —Manchester
- £66,582 - £77,368 a year
- Full-time
- Team management
- Training & development
- Analytics
10d
Head of Supply Chain
TVS Supply Chain Solutions —Chorley
- Analysis skills
- Continuous improvement
- Team management
Head of Brand & Content
The Fragrance Shop —Manchester
- Social media management
- Leadership
- Free parking
- Work from home
Head of Greater Manchester Shared Services
Trafford Council —Trafford
- £77,339 - £83,714 a year
- Full-time
- Hybrid work
- Continuous improvement
- Human resources
- Annual leave
- Employee discount
14d
Head of Merchandise Planning
Pets at Home —Cheadle
- Full-time
- Team management
- Leadership
13d
Global Head of Mx Support
Deliveroo —Manchester
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Team management
Group Head of Streetworks
Network Plus —Salford
- £80,000 - £100,000 a year
- Continuous improvement
- Team management
- Organisational skills
Quick apply
Head of Restaurant opertaions
Darseen —Manchester
- £12.75 - £14.00 an hour
- Full-time
- Hospitality
- Project management
- Continuous improvement
Quick apply
10d
Head of Technology UKI
Bupa —Salford
- Full-time
- Computer Science
- Engineering
- Agile
- Employee discount
- Gym membership
Quick apply

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Head of Corporate Operations

Focus Group -
Manchester

Quick apply

Job details

Full-time
Up to £80,000 a year

Qualifications

Technical project or programme management experience
Customer relationship building
Client onboarding
Management
Operations management
Stakeholder collaboration
Client engagement
Customer service
Stakeholder liaison
Stakeholder coordination
Client services
Customer relationship management
Risk management
Operational strategy development
Contracts
Leadership
Communication skills
Pre-sales
Operations leadership experience
Stakeholder management

Full job description

Head of Corporate Operations

Location: Hybrid – regular travel to Focus Group offices and customer sites as required
Department: Operations
Reporting to: Technical Director

UK • Remote - Up to £80k (Dependent on experience) + benefits

(Internal job level: Senior Manager / Head Of)

About Focus Group

Focus Group is one of the UK's leading providers of IT, Telecoms, Connectivity, Cyber Security and Cloud solutions. As we continue to grow our Corporate customer base, we're looking for an experienced leader to join our Operations function and take ownership of some of our most strategic customer relationships and complex delivery programmes.

The Role

This is a highly visible leadership role, designed to bridge the gap between operational delivery teams and Focus Group's most complex customers.

As Head of Corporate Operations, you will act as the senior accountable owner across a portfolio of high-value corporate customers and strategic programmes. You'll provide executive-level relationship management, commercial oversight, and programme governance, ensuring our customers receive an exceptional experience while enabling successful delivery across multiple operational functions.

Working closely with the Technical Director, Corporate Director, Service Operations Director and Head of Service Delivery Management, you'll be responsible for leading at the highest level—removing blockers, managing risk, resolving escalations, and providing the strategic direction needed to drive successful outcomes for both our customers and the business.

What You'll Be Doing

Acting as the executive sponsor for a portfolio of Focus Group's most complex and strategically important customers
Building and maintaining trusted relationships with senior client stakeholders, including C-suite executives
Providing leadership and oversight across large-scale customer programmes and transformation initiatives
Managing senior-level escalations, commercial challenges, and customer expectations
Working alongside Account Directors and Service Delivery Managers to drive successful customer outcomes
Representing Focus Group at executive governance meetings, steering committees and strategic reviews
Supporting programme governance through effective risk management, issue resolution and executive reporting
Driving accountability across multiple operational functions, including Professional Services, Project Management, Service Delivery and Service Desk teams
Championing a consistent and exceptional customer experience across the full customer lifecycle
Monitoring customer satisfaction, retention, commercial performance and service risks across the corporate customer segment
Supporting major customer onboarding projects, acquisitions, service launches and wider transformation initiatives
Contributing to operational strategy and business planning as a member of the Operations leadership team
Supporting pre-sales activities, customer presentations, bids and tenders, helping shape successful solutions and delivery approaches

What We're Looking For

Significant experience in a senior client-facing leadership role within an MSP, technology services provider or systems integrator
Proven success managing complex, high-value corporate customer relationships
Experience engaging and influencing C-suite and executive-level stakeholders
Strong programme leadership experience across large, multi-workstream technology projects
A track record of balancing customer outcomes, delivery commitments and commercial objectives
Strong understanding of modern networking, cloud and managed technology services
Exceptional stakeholder management, communication and relationship-building skills
Commercially astute with experience of contracts, service credits and account growth
Comfortable leading through influence within a matrix organisation
Highly organised with a structured approach to governance, risk and programme delivery
Resilient, politically astute and confident managing difficult conversations and escalations
A collaborative leadership style with the ability to unite teams around a common goal

Why Focus Group?

Opportunity to influence some of Focus Group's largest and most strategic customer relationships
Join a growing, ambitious technology business with significant investment and momentum
Work alongside a high-performing senior leadership team
Play a pivotal role in shaping operational excellence and customer success
Competitive salary, bonus and benefits package
Excellent opportunities for professional growth and career development

Ready to make an impact?

If you're an experienced operational leader with a passion for customer success, programme delivery, and executive stakeholder management, we'd love to hear from you. Join Focus Group and help shape the future of our Corporate customer experience.

Quick apply

Refine Your Search

head of strategic jobs in manchester

Head of Corporate Operations

Head of Strategic Planning

Head of Trading

Head of SME Partnerships

Head of People

Head of Data Protection

Head of Catering

Head of Operations

Head of Operations

Head of Programmes

Head of Engineering

Head of Analytics

Head of Supply Chain

Head of Brand & Content

Head of Greater Manchester Shared Services

Head of Merchandise Planning

Global Head of Mx Support

Group Head of Streetworks

Head of Restaurant opertaions

Head of Technology UKI

I want to receive the latest job alerts for head of strategic in manchester

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