It support manager Work, Jobs in Manchester (with Salaries)

Technical Support Manager
Johnson Controls —Manchester
- Full-time
- Communication skills
- Free parking
- Annual leave
Service Desk Team Leader
LIMA —Salford
- £45,000 - £50,000 a year
- Computer networking
- Organisational skills
- Leadership
- Employee assistance programme
5d
Service Desk Team Leader
LIMA Networks LTD —Salford Quays
- £45,000 - £50,000 a year
- Full-time
- Computer networking
- Organisational skills
- Leadership
Quick apply
11d
Helpdesk Team Leader
Softcat —Manchester
- Hybrid work
- Azure
- Customer service
- ERP systems
- Flexible schedule
12d
Service Desk Manager
Humnize —Manchester
- £35,000 - £40,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Service Desk Manager
Evolve BG Ltd —Wigan
- £50,000 a year
- Leadership
- Communication skills
Quick apply
Service Desk Manager
Vix Technology —Manchester
- £45,000 - £55,000 a year
- Full-time
- IT
- AI
- Communication skills
Quick apply
Technical Support / Database Manager
Healden Grove Limited —Accrington
- Full-time
- Oracle
- SQL
- HTML
- Free parking
Quick apply
4d
Technical Account Manager, Enterprise Support, WWPS-UKGI
AWS EMEA SARL (UK Branch) —Manchester
- Full-time
- AWS
- Leadership
10d
Production Technical Support Manager
Syngenta Crop Protection —Huddersfield
- Full-time
- Engineering
- Bachelor's degree
- Life insurance
Quick apply
ICT Network Manager
Primary Goal —Manchester
- Full-time
- School
Quick apply
Change Management & Training Lead
Novanta —Stockport
- Full-time
- Hybrid work
Technical Account Manager
Interact Software —Manchester
- Full-time
- Hybrid work
- Azure
- ERP systems
- SQL
- Annual leave
- Gym membership
Quick apply
Associate Technical Account Manager
Mindbody —Manchester
- Remote
- Microsoft Office
- SQL
- Project management
Quick apply
Senior IT Security Specialist, Web Developer & AI Systems Lead
Clarke Hendrik Group Ltd —Prestwich
- From £30,000 a year
- Full-time
- Microsoft Access
- Azure
- DevOps
- Free parking
- Employee discount
Quick apply
12d
Technical Account Manager - French Speaker
Mindbody —Manchester
- Remote
- Bilingual
- English
- SQL
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

Service Desk Team Leader
LIMA Networks LTD —Salford Quays
Support the Technical Services Manager in acting as a key stakeholder with Project Managers to ensure that service onboarding and transition management are…
£45,000 - £50,000 a year
Quick apply
11d
Service Desk Team Leader
LIMA —Salford
Support the Technical Services Manager in acting as a key stakeholder with Project Managers to ensure that service onboarding and transition management are…
£45,000 - £50,000 a year
5d

I want to receive the latest job alerts for it support manager in manchester

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Technical Support Manager

Johnson Controls -
Manchester

Apply Now

Job details

Full-time

Benefits

Free parking
Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme
On-site parking

Qualifications

Technical support
Communication skills

Full job description

Team Manager – ADT Support Team

Shift Pattern:

Night shift rotation

4‑on / 4‑off schedule

Hours: 19:00–07:00

We’re looking for an experienced and people‑focused Team Manager to lead our ADT Support team. This is a fantastic opportunity for someone who thrives in a fast‑paced environment, enjoys developing others, and is passionate about delivering an excellent customer and colleague experience.

What we offer

Competitive Salary: Reflecting your skills and experience
Bonus Plan: Designed to reward your impact
Generous Leave: 25 days of annual leave plus time off in lieu for any Bank Holidays worked
Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
Comprehensive Benefits:
- Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
Career Development: Extensive growth and advancement opportunities
Free Onsite Parking: Hassle-free commuting

How You Will Do It

Lead, coach, and develop a high‑performing team of Technical Support Advisors
Foster a positive culture focused on quality, accountability, and exceptional customer experience
Provide regular 1:1s, coaching, and performance reviews to support colleague growth
Monitor service levels, workflow, and team performance to ensure operational targets are consistently achieved
Work collaboratively with stakeholders across ADT and Johnson Controls to drive continuous improvement
Ensure full compliance with processes, policies, and security standards
Contribute to training, onboarding, and ongoing skills development
Guide your team to deliver all customer satisfaction measures, taking proactive action where standards need improvement
Analyse customer data to identify root causes of dissatisfaction and shape effective action plans
Manage customer escalations when required

Essential:

Experience leading or coaching a team in a customer‑focused environment
Strong communication and people‑management skills
Ability to motivate, support, and develop colleagues
A calm, solutions‑focused approach in a fast‑paced environment
Confidence making decisions and managing performance

Preferred:

Experience in a contact centre, technical support, or service‑based environment
Background in security, alarm monitoring, or similar industries
Familiarity with KPIs, service levels, and operational reporting

About Johnson Controls

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

#LI-MS2

#LI-Onsite
#ADTcustomerservice

Apply Now

Refine Your Search

it support manager jobs in manchester

Technical Support Manager

Service Desk Team Leader

Service Desk Team Leader

Helpdesk Team Leader

Service Desk Manager

Service Desk Manager

Service Desk Manager

Technical Support / Database Manager

Technical Account Manager, Enterprise Support, WWPS-UKGI

Production Technical Support Manager

ICT Network Manager

Change Management & Training Lead

Technical Account Manager

Associate Technical Account Manager

Senior IT Security Specialist, Web Developer & AI Systems Lead

Technical Account Manager - French Speaker

More jobs to discover

I want to receive the latest job alerts for it support manager in manchester

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected