Key dates
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Start date: 19 October 2026 (no flexibility). You must be available for the first 3 weeks for training.
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Training: mix of office-based and virtual sessions; youll be in the office 3 days per week during the initial training period.
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Closing date: 28 June 2026
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Written online assessment task dates: 13 19 July 2026
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Interview date (in person): 03 14 August 2026
If the fixed start date doesnt work for you, please keep an eye out for future recruitment (due to growth, we will be recruiting again in September) or register for job alerts on our careers page.
Virtual open day sessions (Microsoft Teams)
Join one of our virtual open days to hear from the team, learn more about the role, and ask questions.
Session 1: Tuesday 16 June 2026 at 17:15
Join: https://teams.microsoft.com/meet/39455791010930?p=vF1uWgLUr9MTpQ0V0P
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Meeting ID: 394 557 910 109 30
- Passcode: ef7dL3xD
Session 2: Thursday 18 June 2026 at 12:00
Join: https://teams.microsoft.com/meet/370411182826376?p=gccT67VXH2RqW6miAw
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Meeting ID: 370 411 182 826 376
- Passcode: MT9S6aB6
How to apply (and how to do well)
Application form
You will answer four scored questions. We use these to shortlist and longlist, so your answers matter.
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choose real examples (from studies, workplace, volunteering, placements or other experience)
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focus on what you did, not what we did as a group
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explain your thinking: what you looked at, what you decided, and why
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keep it clear and specific, avoid generic statements
The first question will used as an initial sift to longlist applications.
Please do not use AI to write your answers. We need to assess your own analytical and communication skills, and applications may be rejected if answers appear AI-generated.
If your examples are very short, mostly opinion-based, or dont describe a specific situation and outcome, you are unlikely to score well.
Online written assessment
If shortlisted, you will complete a written assessment online. It is designed to reflect the role, including analysing information and writing clearly.
Inclusion & wellbeing
Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.
Actions we take to embed this include:
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an anonymised shortlisting process to make sure it is fair and unbiased
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monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels
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providing wellbeing support and opportunities for personal and professional development for all colleagues
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creating spaces for connection and engagement through our employee network groups and social clubs
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part of the disability confident scheme
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providing reasonable adjustments
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engaging in regular inclusion learning to enhance the cultural competency of our organisation.
We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:
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Asian, Black, Mixed Ethnicity or another ethnic background
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disabled
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LGBTQ.
Contact and important information
If you would like to learn more about the role, please contact Ruth Gray (Operations Manager): [email protected]
- Interviews: held onsite
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Feedback: we do not offer feedback at application stage
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Right to work: we can only consider candidates with the right to work in the UK.
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Sponsorship: we are unable to offer sponsorship (we do not have a licence).
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Applications: we do not accept CVsplease apply via the application form (apply now).
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Agencies: no agencies; applications from individuals only.
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Early closure: we may close the advert early if we receive a high volume of applications.
Important notice: fraudulent job postings
We have been made aware that some websites are falsely advertising job vacancies for the Parliamentary and Health Service Ombudsman (PHSO). We only advertise job vacancies through these official channels:
- LinkedIn
- Civil Service Jobs
- GOV.uk
- Indeed
- Ombudsman association
- BMEjobs.co.uk
- Disabilityjob.co.uk
- Neurodiversityjobs.co.uk
- LGBTjobs.co.uk
Do not share personal details with any other websites claiming to represent PHSO. Contact our recruitment team to report any concerns at [email protected]
If you are not a recent graduate, please register for job alerts on our careers page, as we will be recruiting again in September and the recent degree requirement will be removed.
Feedback will only be provided if you attend an interview or assessment.
