Service desk engineer Work, Jobs in Manchester (with Salaries)

IT Support Engineer
Serries Business and Technology Services —Manchester
- £30,000 - £34,000 a year
- Full-time
- Microsoft Outlook
- SharePoint
- IT
Quick apply
4h
Service Desk Engineer
Shawbrook —Manchester
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
1st Line NOC Engineer
Convergence Group —Manchester
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
EUC Engineer
CGI —Manchester
- Full-time
- Software troubleshooting
- Customer service
- IT
Quick apply
9d
2nd Line Support Engineer
Excalon Ltd —Salford
- Full-time
- Azure
- Microsoft Outlook
- SharePoint
- Health & wellbeing programme
- Life insurance
Quick apply
4d
IT Service Desk/Site Engineer
JN Bentley —Manchester
- Full-time
- Customer service
- Windows
- Travel
Quick apply
9d
IT Support Engineer (1st Line)
Forbes Solicitors —Preston
- Full-time
- Microsoft Outlook
- Windows
- IT
- Annual leave
- Employee discount
8d
Customer Service Desk Manager
Hybrid Asset Solutions LTD —Manchester
- £30,000 - £35,000 a year
- Full-time
- Management
- Customer service
- In-person
- Free parking
- Referral programme
Quick apply
4d
Data Center Engineer
Datum Datacentres Ltd —Manchester
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Life insurance
- Sick pay
Quick apply
5d
Technical Support Supervisor
Itecnologies IT Services Ltd —Manchester
- £3,200 - £5,000 a month
- Full-time
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Flexitime
Quick apply
13d
IT Engineer Degree Apprentice
QA Apprenticeships —Stockport
- £29,064 - £32,061 a year
- Full-time
- Windows
- Project management
- Continuous improvement
- Free parking
2d
2nd Line Service Desk Team Leader
Capgemini —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
4d
Service Desk Team Leader
LIMA —Salford
- £45,000 - £50,000 a year
- Computer networking
- Organisational skills
- Leadership
- Employee assistance programme
1st Line IT Service Desk Engineer
Outcomes First Group —Bolton
- £25,837.20 a year
- Hybrid work
- Azure
- Customer service
- Continuous improvement
- Employee discount
End User Support Engineer I
Arch Capital Group Ltd. —Manchester
- Full-time
- Azure
- Customer service
- Windows
1st Line Support Engineer
Hudson Hill Consulting —Runcorn
- Up to £28,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
3rd Line Support Engineer
Humnize —Manchester
- £40,000 - £45,000 a year
- Full-time
- Azure
- Windows
- AWS
2nd Line Support Engineer
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- In-person
4d
Service Desk Manager
Humnize —Manchester
- £35,000 - £40,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Service Desk Team Leader
LIMA Networks LTD —Salford Quays
- £45,000 - £50,000 a year
- Full-time
- Computer networking
- Organisational skills
- Leadership
Quick apply

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IT Support Engineer

Serries Business and Technology Services
Manchester

Quick apply

Job details

Permanent | Full-time
£30,000 - £34,000 a year
4 hours ago

Qualifications

Desktop support
TCP
Microsoft Outlook
DHCP
Computer hardware
IT support
DNS
SharePoint
IT
TCP/IP
VPN

Full job description

About the Role

Serries Business and Technology Services provides technical support, business systems assistance and operational technology solutions to organisations across a range of sectors. We are looking for an experienced IT Support Engineer to help maintain reliable day-to-day technology services for internal users and client environments.

You will provide technical assistance across hardware, software, user accounts, networks and cloud-based systems. The role involves resolving incidents, investigating recurring issues and supporting the setup and maintenance of workplace technology.

This position is suitable for a practical and service-focused IT professional who can troubleshoot confidently, communicate clearly with users and manage several technical requests at the same time.

Key Responsibilities

Technical Support: Provide first-line and second-line support for desktop computers, laptops, mobile devices, printers, business applications and user-access issues.

Incident Resolution: Diagnose and resolve hardware, software, connectivity and account-related incidents within agreed service targets.

User Account Management: Create, update and disable user accounts, permissions, email access and shared resources in line with approved procedures.

Device Setup: Configure and deploy computers, monitors, mobile devices and peripheral equipment for new and existing users.

Software Support: Install, update and troubleshoot operating systems, productivity tools and approved business applications.

Network Troubleshooting: Investigate basic wired, wireless, VPN and internet-connectivity problems and escalate complex issues when necessary.

Microsoft 365 Support: Assist users with Outlook, Teams, OneDrive, SharePoint and other Microsoft 365 services.

Ticket Management: Record incidents, requests, troubleshooting actions and resolutions accurately in the service-management system.

Security Support: Apply security updates, support antivirus and endpoint-protection tools and report suspicious activity through the correct channels.

Technical Documentation: Maintain setup guides, troubleshooting instructions, asset records and knowledge-base articles.

Asset Management: Track company devices, accessories, software licences and equipment assignments.

Escalation: Refer infrastructure, server, application or cybersecurity issues to specialist teams with clear supporting information.

User Guidance: Explain technical solutions clearly and provide practical advice that helps users prevent recurring problems.

What We Are Looking For

Experience: At least 2 to 4 years of experience in IT support, service desk, desktop support or a related technical role.

Technical Knowledge: Good understanding of Windows environments, computer hardware, printers, mobile devices and common workplace applications.

Microsoft 365: Practical experience supporting Outlook, Teams, OneDrive, SharePoint and Microsoft user accounts.

Networking: Basic knowledge of TCP/IP, DNS, DHCP, VPNs, Wi-Fi and local-area network troubleshooting.

Troubleshooting: A structured approach to diagnosing faults, testing solutions and identifying when escalation is required.

Service Management: Experience using ticketing or IT service-management platforms to record and manage technical requests.

Customer Service: A patient and professional approach when supporting users with different levels of technical knowledge.

Communication: Ability to explain technical information clearly in person, by telephone and in writing.

Organisation: Ability to prioritise incidents, manage competing requests and meet service deadlines.

Security Awareness: Understanding of password security, access control, endpoint protection and safe handling of business data.

Qualifications: A qualification or certification in information technology, computer systems, networking or a related subject is preferred but not essential.

Mindset: Dependable, methodical and willing to take ownership of technical issues through to resolution.

Pay: £30,000.00-£34,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

service desk engineer jobs in manchester

IT Support Engineer

Service Desk Engineer

1st Line NOC Engineer

EUC Engineer

2nd Line Support Engineer

IT Service Desk/Site Engineer

IT Support Engineer (1st Line)

Customer Service Desk Manager

Data Center Engineer

Technical Support Supervisor

IT Engineer Degree Apprentice

2nd Line Service Desk Team Leader

Service Desk Team Leader

1st Line IT Service Desk Engineer

End User Support Engineer I

1st Line Support Engineer

3rd Line Support Engineer

2nd Line Support Engineer

Service Desk Manager

Service Desk Team Leader

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