Front Of House Security Officer- Manchester
Reporting to: Manchester Site Security Manager
Position: - Permanent/Core
Rota Pattern: – Monday to Friday only
Hours: - 12 hours per shift
Pay: - £14.25 an hour
Day shifts timings: - 07:00 to 19:00 only
Qualifications:
- Skills for Security trained & certificated
- SIA licensed
- First Aid trained & certificated
- ACT Awareness certified (desirable)
- IT literate
Previous Experience
- Corporate Customer Services background (desirable)
- Ability to use MS Windows and MS Office applications
- A sound understanding of electronic security Access Control & CCTV systems (desirable)
Personal Skills
- Physically fit to fulfil active job role requirements
- Ability to work proactively, pay attention to detail and use intuition
- Customer Facing/front of house skills
- A high standard of bearing and turnout
- Excellent telephone manner
- Ability to demonstrate a commitment to delivering a high-quality service
- Ability to liaise with others at all levels including senior management and customers clients
- Ability to work within established procedures and contribute positively to any improvements
- Application of conflict management in support of conflict de-escalation and resolution
- Disciplined and Professional attitude
- Proficient in written and oral communication
- Computer literate and good administration skills
- Ability to deal with and control emergency situations
- Be familiar with and understand the principles of the Health and Safety at Work etc. Act 1974 whilst adopting and maintaining Safe Working Practices.
- Comply with commitment to corporate social responsibility and in support of the Environmental Sustainability Statement and Goals
- To read, understand and comply Code of conduct.
- Ability to remain flexible to personal tasks whilst contributing to the role as a ‘team player'
- Work collaboratively with colleagues and supervisors.
- Excellent time keeping
- Should be proactive and self-motivated
- Required to be flexible in support of covering staff holidays, sickness or extra cover when required.
Responsibilities & Specific Tasks
- Protection of Life, Protection of Property, Prevention of Crime, Prevention of Loss and Waste
- Develop and maintain first class customer service relations with client staff, all visitors, business partners, key stakeholders, including site security team
- Provide assistance, directions and guidance to visitors on arrival
- To attain and maintain a high level of knowledge of the Site Assignment Instructions and Emergency Procedures and their local implementation, including - building lock downs, shelter in place, emergency evacuation and first aid response in line with training level capacity
- To log and transfer calls, relay messages and provide guidance and advice to visitors, clients, contractors and staff
- Escorting of contractors and cleaning operatives in line with agreed procedures
- Conduct fire watch and loss prevention patrols (internal & external) in line with agreed policy and procedures
- To provide ad-hoc cover for receptionist for breaks as required, including support to on-site client events
- To react positively and professionally in support of security operations and emergency situations as required
- Successfully complete site induction training to satisfactory standard.
- Complete satisfactory probationary assessment as part of personal training and development plan
Operational Duties
- Maintain a robust high visibility security posture in support of Denial/Detering/Detecting crime
- The FoH profile, presence and posture is to reassure management, staff and visitors that the premises and facilities are safe and secure
- Monitor and control access to the front entrance, ensuring only authorised personnel are allowed on site
- Greet and assist staff, and visitors in a friendly and professional manner
- Maintain a visible presence at the front entrance, deterring potential security threats through proactive observation and engagement
- Provide directions, guidance, and information to individuals seeking assistance
- Collaborate with the Security Control Room (SCR) and all security personnel to ensure seamless coordination and effective response to emergencies
- Complete incident reports and maintain accurate records of security-related activities
- Assist in the coordination of special events or functions, ensuring appropriate security measures are in place
- Maintaining the highest standards of professionalism at all times
- Pinpoint suspicious behaviour and take remedial non- confrontational action
- To proactively observe the outside perimeter, main entrance and ground floor reception areas for suspicious activity and opportunities to assist with colleagues and guests
- To proactively monitor building demise, recognising the behaviour of others, and to report any unusual activity immediately.
- To work as a coordinated team as part of routine duties and immediate response to safety, risk and emergency situations
- Immediate response to any incident and give confidence to others that the situation is being dealt with effectively and efficiently.
- Application of excellent situational awareness in relation to maintaining a high level of security and safety risk awareness, by being inquisitive while exercising caution and good judgement at all times
- Observation and surveillance skills to include risk and threat identification
- Application of SCaN principles and Power of Hello commensurate with countering risk of Hostile Reconnaissance
- Speedy and accurate reporting of suspicious activity
- Have a clear understanding of guidance and response relating to Crowd Control, Trespass & Aggravated Trespass, Static Protest and Protest in Place situations
- Understanding of risk specific to social media Auditor attention and application of NPSA guidance pertaining to the CALM approach
- Ability to act immediately in support of Emergency Response, including maintaining control, provide assistance and coordinate with emergency services
- Fulfil loading bay rotation duties in support of receipt of mail/parcel/courier deliveries.
- Competency in operating mail X-ray scanner, including identification of suspicious packages commensurate with PAS 97 Mail Screening and Security Specification (back up service only)
- Subject to experience and skill level, be prepared to step up to cover Duty Supervisor or CCTV Controller role, under direction and supervision of site Security Manager
- To maintain appropriate and timely contact with both the client and Mitie management in accordance with specific instructions and routine duties
- To follow and comply with all routine site operating procedures
- To maintain communications in support of local and wider regional operations
