Operations Assistant
Do you want to join an award-winning law firm and take the next step in your career?
We are looking for an enthusiastic and pro-active individual to join us as an Operations Assistant in our Operations Team.
As a successful candidate working as part of our close-knit team, you’ll work closely with our Operations Co-Ordinator, providing an essential and professional support service to the business.
We are looking for someone who is keen to make a real difference. You do not need to know everything from day one: what matters most is that you communicate confidently, ask thoughtful questions, take ownership and proactively look for ways to give colleagues and clients a great experience.
Actons are focused on providing an exceptional experience to colleagues and clients and you’ll have a key role to play in helping deliver that. You’ll be part of a friendly, down-to-earth team and enjoy a healthy work-life balance.
On a day-to-day basis, you’ll be working alongside the Operations Co-Ordinator to answer incoming phone calls, welcome visitors and manage client meeting spaces, opening, sorting and distributing post and a range of other operations and admin tasks. You’ll also support other member of the team on a range of IT and marketing admin tasks.
The team is headed up by Matt Coleman (Director & Chief Operations Officer), and includes Saoirse Reid (Operations Co-Ordinator), Anand Patel (IT Manager) and Iveta Bernane (Marketing & Business Development Business Partner).
You may rarely need to work additional hours, for example, attending early morning or some evening marketing events. If such hours are worked, they will be paid (at the firm’s discretion) either as overtime at normal pay rates or via time off in lieu (TOIL).
So, if you’re ambitious, work hard and want to make a difference, Actons is definitely the place for you.
Key aspects of the role:
Client Experience
- Handling incoming phone calls and enquiries received by email or through our website, responding or directing them to the appropriate colleague with a high standard of client care and confidentiality.
- Welcoming visitors to our offices, informing the meeting host, providing refreshments – always providing a great client experience.
- Always ensure our meeting rooms are tidy, stocked with refreshments and welcoming for visitors and colleagues.
Office Administration
- Archiving closed files, Deeds and Wills and delivering these to colleagues, maintaining accurate records
- Ordering and delivering stationery and other office supplies
- Making travel arrangements as required
- Providing general admin support within the team and wider business.
Health, Safety & Facilities
- Acting as Fire Warden and carry out regular fire alarm checks
- Regular health and safety tasks such as emergency lighting tests.
Post & Communications
- Opening, sorting and delivering incoming post and deliveries
- Collecting, sorting and franking outgoing post and deliveries
Skills, experience and competencies you will have:
- Experience of working in a busy office environment, professional services experience helpful but not essential.
- A proactive, positive approach and a genuine desire to provide an exceptional experience for colleagues and clients.
- Excellent communication skills, with the confidence to communicate clearly, professionally and warmly with colleagues, clients and visitors.
- Excellent attention to detail and organisational skills.
- Supportive and reliable team member.
- The ability to build good relationships with colleagues at all levels.
- A flexible approach to managing a varied workload and changing environments.
- Able to identify priorities and resolve clashes of time critical tasks in discussion with appropriate others.
- Good understanding of and experience of Microsoft 365 (Word, Excel and Outlook).
Further Information:
You’ll work full-time, Monday to Friday, 35 hours per week, 9am - 5pm, with an hours unpaid lunch break.
Due to the nature of this role, it will be based in the office full-time.
View our benefits package at www.actons.co.uk
Disclosure will be required in the event that a position is offered.
You need to have the right to live and work in the United Kingdom (please note that we will not be able to sponsor or support any visa applications).
If you have any other queries regarding this role please email Matt Coleman, Director & Chief Operations Officer at [email protected].
Job Types: Full-time, Permanent
Benefits:
- Company events
- Company pension
- Employee discount
- Sick pay
Work Location: In person
