Role: Training Manager
Salary: £34,696
Location: Hybrid role based at our welcoming office in Datchet, SL3 9LL, just off the M4
Contract: Full-time, permanent
Future Shapers. Experience Makers.
The Role:
We’re looking for an experienced Training Manager to lead and develop the training function across a key automotive financial services account at ArvatoConnect. This is a fantastic opportunity for someone who is passionate about learning, capability development and operational excellence to shape the training experience for customer service and sales teams in a fast-paced, regulated environment.
You’ll lead a team of Training Specialists and take ownership of how training is planned, delivered and continuously improved. You’ll work closely with operational leaders, subject matter experts and client stakeholders to ensure colleagues are equipped with the knowledge, skills and confidence they need to succeed, while making sure FCA, contractual and client requirements are fully embedded and evidenced.
What you’ll do:
- Lead and manage a team of Training Specialists, creating a high-performing, supportive and continuously improving training function.
- Act as the main point of contact for training-related queries and requirements, both internally and externally.
- Design, plan and deliver engaging training programmes, including induction, process, product, regulatory and soft skills training for new and existing colleagues.
- Continuously review and improve training content and delivery methods to reflect business priorities, client expectations, quality insights and regulatory requirements.
- Analyse operational, quality, customer satisfaction and learner performance data to identify training needs and opportunities for improvement.
- Embed strong coaching, observation and feedback practices to improve learner capability, confidence and performance.
- Ensure training materials, assessments and delivery approaches are aligned to FCA requirements, contractual obligations and internal governance expectations.
- Work closely with operational leaders, subject matter experts and client stakeholders to ensure training solutions remain current, relevant and effective.
- Recruit, onboard and develop new members of the training team as required.
- Evaluate the effectiveness of training interventions against agreed objectives and recommend improvements based on evidence and insight.
- Support onsite client engagement, including consultation on training updates, content changes and future learning needs where required.
- Maintain a strong understanding of the client’s products, services and customer environment to ensure training remains commercially relevant and operationally aligned.
What you’ll bring:
- Strong experience designing, delivering and continuously improving instructor-led. training, induction and upskilling programmes for new and existing colleagues.
- Demonstratable experience of managing training plans, learner progress, trainer capability and training quality to ensure consistent delivery against business and client requirements.
- Experience working in a regulated environment (Financial Services), with the ability to translate policy, process and regulatory requirements into effective learning interventions.
- Strong understanding of adult learning principles, coaching methodologies and assessment approaches, with the ability to embed these into practical training solutions.
- Experience partnering effectively with operational leaders, subject matter experts, clients and key stakeholders.
- Strong digital capability, with confidence using Microsoft Office and other learning or operational systems.
- Experience of delivering classroom-based and onsite training within fast-paced service, contact centre, customer operations or similar environments.
Minimum Criteria:
✅ Strong demonstrable experience designing, delivering and continuously improving training programmes within a fast-paced service, customer operations, contact centre or similar environment.
✅ Strong demonstrable experience leading or managing trainers, facilitators or learning specialists.
✅ Experience working in a regulated environment, ideally financial services, with a clear understanding of how to embed policy, process and compliance requirements into training.
✅ Strong understanding of adult learning principles, coaching approaches and assessment methods.
✅ Excellent written and verbal communication skills tailored to suit a range of audiences.
✅ Strong organisational skills, with the ability to manage multiple priorities, training plans and stakeholder expectations effectively.
✅ Confident using Microsoft Office and other operational or learning systems.
Desirable Experience:
- Experience of working within a Business Process Outsourcing environment;
- Experience working within the automotive industry.
Benefits Include:
Generous Holiday Entitlement
25 days of annual leave plus 8 bank holidays, with the option to purchase up to 5 additional days.
- Flexible Enhanced Family Leave Pay - We offer eligible employees the option to spread their enhanced maternity, adoption, or shared parental leave pay evenly across their leave period. This means you can avoid months without pay at the end of your leave, giving you greater financial stability and peace of mind while you focus on your family.
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Pension Scheme
4% employee contribution matched.
Life Insurance
Cover of 4 x your basic annual salary.
Health and Wellbeing Support
Access to a 24/7 online GP, mental health services, fitness programmes and more, available to you and your immediate family. On-site gym & restaurant
Exclusive Discounts and Offers
Enjoy savings with leading brands via our MyRewards programme, including retailers such as Apple, John Lewis, and M&S.
- Vodafone Discount
Receive up to 15% off pay monthly plans for you and up to five friends or family members. Offers include access to the latest handsets and are available to new Vodafone customers or existing customers at the end of their contract.
Diversity & Inclusion Statement:
It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.
