The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
As part of the Scottish Courts and Tribunals Service commitment to equality and diversity, our recruitment system will automatically anonymise your personal information once your application is submitted and a generic application number is generated. The selection panel will only see the evidence you have provided on how you meet the key capabilities required for the job. Please check your details carefully and answer all required questions as this may affect any potential employment with us.
Joining SCTS means that you are joining an organisation that plays a key role in the administration of justice. We fulfil our purpose by providing the people, buildings and services needed to support the judiciary, the courts, devolved tribunals and the office of the public guardian (OPG). Our work focuses on improving access to justice, reducing delay and cost within the justice system, modernising our services in line with reform, and using leading technology to improve our services for everyone.
Outline of the role:
Due to further expansion, the Supreme Courts are looking to recruit Supreme Courts Support Assistants to join them in Glasgow High Court and Airdrie High Court. These posts are offered on a full time permanent basis.
The main role of the Support Grade Assistant is to provide support to Judges, Clerks of Court and all court users and visitors within Glasgow High Court and Airdrie High Court, including jury attendants and witnesses. The aim is to ensure the smooth running of all court business on a daily basis and to make sure that all court users have a positive experience wherever possible. You will work closely with SCTS Justice Partners including Crown Office, Police, GeoAmey and Witness Service.
At the basis of everything that happens in the courts are the Support Grade staff. The roles are based fully on-site in the court.
What we’re looking for
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A calm, professional and respectful approach
- Confidence dealing with the public in sometimes sensitive situations
- Good attention to detail and ability to follow procedures
- Strong teamwork skills and willingness to support colleagues
- Flexibility to respond to changing priorities in a busy environment
This is an excellent opportunity to step into a role with real visibility and impact, supporting the delivery of justice across Scotland.
What you’ll do
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Responsible for the management of jurors and seclusion of the jurors when considering their verdict.
- Undertakes reception duties, providing a high quality service by dealing effectively with incoming phone calls, court users and contractors.
- Escorting the Judge to and from the court, assisting with robing.
- Undertakes general duties within court, including calling of witnesses, handling of productions, escorting the Judge to and from court, liaising with witnesses and jurors as required to keep them informed of the ongoing proceedings and assisting with CCTV evidence cases.
- Helps to ensure security and appropriate standards of behaviour are maintained within the court building.
- Carries out administrative support duties to assist the smooth running of the court offices, including filing, photocopying and distributing internal court papers.
- Messenger duties including collecting DX, General Post Office mail. Collects office mail and prepares for onward delivery to the appropriate service providers.
- To obtain reference books from the library for Judges or officials during the Court proceedings.
- To undertake light portering duties as required.
- Update court reference guides.
- Set up audio/visual equipment and screens for cases with vulnerable witnesses.
- Reporting maintenance requirements.
To help direct us towards achieving our purpose successfully, we embrace three key values of respect, service and excellence. These guide our behaviour, decisions and actions - in pursuit of fulfilling our purpose to the highest standard.
Our benefits include:
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Flexible working arrangements
- 25 days annual leave (rising to 30 days after 2 years’ service) plus 12 public and privilege holidays
- Special leave and paid leave for study or voluntary public service
- Excellent Civil Service Pension Scheme
- Family friendly policies
- Free and confidential Employee Assistance
- A variety of staff discounts and offers with major retailers
- Payment of professional membership fees
- Access to opportunities across all Civil Service departments that are not available to non-Civil Servants
- A supportive and professional induction programme with regular check-ins with your line manager
- Job stability and security with excellent and varied career prospects
- Security of full pay when unwell (up to a maximum of 6 months)
- Learning and development (including digital) opportunities
About SCTS
SCTS is committed to equality and diversity in employment and service delivery. The work of SCTS covers a broader range of issues than you may think. In providing support to Scotland’s courts, devolved tribunals and the OPG, we touch the lives of many people on a daily basis – be that through formal court or tribunal business, fulfilling your civic duty as a juror, paying fees or fines, seeking help in managing the affairs of an incapable adult or dealing with the estate of a loved one who has passed away. SCTS deals with over a quarter of a million cases and applications each year. Behind each one of these is an individual – looking to the system to help them assert their rights, address wrongs or provide support in a time of need. It is this work – which takes place every day in our courts, tribunals and administrative centres across Scotland – that consumes most of the time, energy and skill of our staff. We take pride in working as one team and providing high levels of service to all those who use the courts, tribunals and OPG.
The closing date for the post is 23:59 on Wednesday 29 July 2026.
Please note that you must have completed the online assessment by this time for your application to be considered.
Interviews are expected to be held from Thursday 14 August in Glasgow.
Rehabilitation of Offenders
The Scottish Courts and Tribunals Service is exempt from the protections of the Rehabilitation of Offenders Act (1974). This permits us to ask applicants details of both spent and unspent convictions, along with details of any formal cautions that you may have. Individuals without existing security clearance will always be considered as all successful applicants will require a standard level Disclosure check completed before employment can commence.
Civil Service Code:
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
Recruitment Principles:
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Complaints:
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel that your application has not been treated in accordance with the Recruitment Principles, and wish to make a complaint, then in the first instance you should contact Government Recruitment Service by email at:
[email protected] If you are not satisfied with the response you receive, then you can contact the Civil Service Commission at
[email protected].
For further information on the Recruitment Principles and bringing a complaint to the Civil Service Commission, please visit their website at: https://civilservicecommission.independent.gov.uk.
