Sales Team Manager – Contact Centre (Insurance)
Location: Glasgow City Centre
Hours: 37.5 per week | Mon–Fri 8am–6pm | 1 in 3 Saturdays
Job Type: Full‑time, Permanent
Start Date: ASAP About the Role
We are looking for a results-driven Sales Team Manager to lead a high-performing team within our fast-paced contact centre environment. This role is ideal for someone with strong insurance industry experience and a proven track record of driving sales performance and developing successful teams.
As a Sales Team Manager, you will be responsible for achieving revenue targets, coaching advisors to maximise conversion, and delivering exceptional customer experiences while maintaining regulatory compliance.
Key Responsibilities
- Lead, motivate, and develop a team of sales advisors to achieve and exceed targets
- Drive team performance against key metrics including conversion rates, revenue, quality, and customer satisfaction
- Deliver ongoing coaching, call listening, and performance feedback to improve sales effectiveness
- Create a high-energy, results-focused sales culture within the team
- Ensure all sales activities comply with FCA regulations and internal policies
- Manage and resolve escalated customer queries and complaints
- Use MI and reporting to identify trends, improve performance, and optimise sales outcomes
- Support recruitment, onboarding, and continuous development of team members
About You
- Essential: Experience as a Sales Team Manager / Supervisor in a contact centre environment
- Essential: Strong insurance industry experience (motor, home, life, or related products)
- Proven ability to drive sales performance and exceed targets
- Strong coaching skills with experience improving conversion and advisor capability
- Good understanding of regulated sales environments and FCA compliance
- Excellent leadership, communication, and influencing skills
- Highly motivated, target-driven, and commercially focused
Desirable
- Experience in inbound and outbound sales environments
- Knowledge of contact centre technologies (CRM systems, diallers, etc.)
- Leadership or insurance-related qualifications
What We Offer
- Competitive salary with uncapped / performance-based bonus potential
- Pension scheme
- Monthly bonuses
- 30 days annual leave (including bank holidays)
- Full training and clear progression pathways
- Regular team incentives and exciting prizes
- Perks at Work – discounts, wellbeing support and more
- Modern city‑centre office with excellent transport links
- Casual dress and a supportive team culture
About VKY Automation
Founded in 2016 as an automation specialist, VKY has evolved into a dynamic service‑driven organisation. With a refreshed leadership team in 2022 and a return to contact centre outsourcing in 2023, we now combine cutting‑edge technology with exceptional people to deliver meaningful improvements for clients and customers.
We’re proud to be a business that values community, quality, and innovation.
All offers are subject to vetting criteria.
Pay: From £14.00 per hour
Education:
- GCSE or equivalent (required)
Experience:
- Team management: 1 year (required)
- Outbound sales: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
