Guest experience leader Work, Jobs in Mayfair, Gtl (with Salaries)

Team Leader - 21 Soho Square
ST James Facilities —London
- £39,250 a year
- Full-time
- Word processing
- Writing skills
- English
Quick apply
12d
Front Desk Manager – Corporate Guest Services
Rapport —London
- £45,000 a year
- Full-time
- Organisational skills
- Front desk
- Training & development
- Employee assistance programme
- Employee discount
Guest Experience & Welcome Manager
Rapport —London
- £45,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Guest Experience Manager, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Guest services
- Leadership
- Employee assistance programme
- Sick pay
Assistant Front of House Manager
Treehouse Hotel London —West London
- Full-time
- Hospitality
- Hotel
- Communication skills
- Employee assistance programme
- Bereavement leave
Quick apply
Head of Learning & Development
Searchlight Ventures —Westminster
- £60,000 - £70,000 a year
- Full-time
- Recruiting
- Training & development
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Reception Manager
Portico Corporate Reception Management —London
- £47,500 a year
- Full-time
- Hospitality
- Accounting
- Front desk
- Annual leave
- Life insurance
Quick apply
Operations Director
Lane7- Operations —London
- Up to £140,000 a year
- Full-time
- Hospitality
- Bar
- Travel
- Referral programme
Quick apply
Reception & Meetings Team Leader
Rapport —London
- £39,000 a year
- Full-time
- Management
- Front desk
- Guest services
- Employee assistance programme
Supervisor (12 hours/week)
Build-A-Bear Workshop —London
- 12 hour shift
- Sales
- Guest services
Supervisor (20 hours/week)
Build-A-Bear Workshop —London
- Part-time
- Sales
- Guest services
Guest Services Manager
Hyde & Seek Hotel —London
- £33,000 a year
- Full-time
- Hotel
- Guest services
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Casual Receptionist
The Rubens at the Palace Hotel —London
- £15.59 an hour
- Part-time
- Hospitality
- Bar
- English
- Employee assistance programme
- Referral programme
Quick apply
14d
Assistant General Manager up to 57k.
KUDU —Westminster
- £55,000 - £57,000 a year
- Full-time
- Sales
- Restaurant management
- Conflict management
Quick apply
Front of House and Events Team Leader VA2803
Anabas —London
- £41,500 a year
- Full-time
- Front desk
- Communication skills
- Employee assistance programme
- Life insurance
Senior Corporate Receptionist
Williams Lea —London
- £37,000 a year
- Full-time
- Management
- Customer service
- English
- Referral programme
Customer Experience & Events Lead
PROception —London
- £42,000 a year
- Full-time
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
Host Leader - Reception Supervisor
Point A Hotels —London
- £30,462 a year
- Weekend availability
- Hotel
- Continuous improvement
- Team management
- Annual leave
Quick apply
Membership Manager
Maison Estelle —West London
- £55,000 a year
- Full-time
- Hospitality
- Organisational skills
- Leadership
- Work from home
- Employee discount
Quick apply
Guest Service Manager
Holiday Inn Express London-Croydon —Croydon
- £28,100 a year
- Full-time
- Hotel
- Supervising experience
- Front desk
- Employee discount
Quick apply
16h

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guest experience leader jobs near mayfair, gtl

Team Leader - 21 Soho Square

ST James Facilities -
London

Quick apply

Job details

Full-time
£39,250 a year
12 days ago

Qualifications

Customer service call handling
Report writing
Front of house supervision
Guest relations
Inbound customer enquiry call handling
Report generation
Word processing
Writing skills
Facilities management
Business processes
Internal department liaison
English
Microsoft Office Suite
Performance management
Client services
Organisational skills
Front desk
Employee performance appraisals
Interviewing
Customer interaction
Events management
Training & development
Guest services telephone call handling
Leadership
Team motivation leadership
Rota coordination

Full job description

Overall Purpose

The Team Leader will be permanently based on the reception desk(s) covering the front of house function. In addition, the Team Leader will be responsible for additional reception areas within the client Building.

As Team Leader you represent St James and St James’ clients. You will have ownership and accountability for the reception area and its environment. You will be responsible for managing, leading and developing your team.

Duties and Responsibilities

The below listed task/responsibilities are not exhaustive:

To take full ownership of the reception and all associated areas, including any additional reception areas associated with the Building.
Ensure that the Reception areas are kept in impeccable order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary to the efficient running of the Building.
To collate and deliver accurate reports on all aspects of information as requested from the client and senior management.
Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services.
Proactively solve problems and recommend changes to make improvements.
Produce, manage and operate the reception rota, checking future planned absences and liaising with management for cover as and when required.
Manage and promote the implementation for any change, upgrade or advancement in software systems.
Leads the team to create positive memorable experiences by exceeding expectations for all.
Development and implementation of the customer experience strategy together with key stakeholders.
Help create, implement and maintain events based on the client’s requirements and St James values.
Be involved, pre plan and execute the organising of events/pop ups and ESG initiatives.
Ensuring that the team function to the professional and consistent standards expected so as to provide a high level of customer focus to meet the business needs.
Ensuring that the team are correctly attired and project a professional image at all times.
Ensuring the maintenance of the visitor electronic pass system and the maintenance of the client facing areas e.g. fault reporting.
Attend and take minutes at management meetings when required.
To be involved in and participate in interviewing potential team members for the building.
Being responsible for the process of meeting and greeting of all guests and visitors to the building and ensure you and your team provide them with exceptional service.
To assist guests and visitors, occupiers and clients with their queries, comments and suggestions in a knowledgeable and professional manner.
To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.
Manage difficult calls and/or distressed callers’ in a calm and professional manner.
Where appropriate, reporting of accidents or incidents.
Administrative duties including word processing, photocopying, ordering stationary, post, couriers and facilities management tasks as required.
To lead, manage and develop the FOH team.
To conduct annual appraisals and any performance management requirements for the FOH team.
To conduct Return to Work for any team absences.
To identify any training needs and assist in their skills and development of the FOH team.
To maintain good working relationships with colleagues.
Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.
Ensure compliance with all current statutory legislation in respect of health and safety and the environment.
Any other duties as deemed necessary to support the client, customer, colleagues and St James.

Knowledge

Previous experience in managing and leading a team.
Proven working knowledge of customer service experience.
Previous experience is essential in a similar corporate background.
Excellent command of the English language, both verbal and written.
Working knowledge of IT with experience of using Microsoft Office.

Skills

Management skills as well as a collaborative approach
Good interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
Excellent customer service skills.
Strong efficiency and motivation.
Excellent organisational skills.
Excellent punctuality.
Outgoing and “can do “attitude.
Innovation and creativity.
Tact and diplomacy.
Proactive and helpful.

Quick apply

Refine Your Search

guest experience leader jobs in mayfair, gtl

Team Leader - 21 Soho Square

Front Desk Manager – Corporate Guest Services

Guest Experience & Welcome Manager

Guest Experience Manager, Pre-Opening - The St. Regis London

Assistant Front of House Manager

Head of Learning & Development

Reception Manager

Operations Director

Reception & Meetings Team Leader

Supervisor (12 hours/week)

Supervisor (20 hours/week)

Guest Services Manager

Casual Receptionist

Assistant General Manager up to 57k.

Front of House and Events Team Leader VA2803

Senior Corporate Receptionist

Customer Experience & Events Lead

Host Leader - Reception Supervisor

Membership Manager

Guest Service Manager

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