Help desk analyst Work, Jobs in Melksham, Wil (with Salaries)

Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
Quick apply
IT Support Analyst Apprentice
The Delta Group —Melksham
- Hospitality
- Customer service
- Microsoft Office
Quick apply
10d
IT Service Desk Analyst
Boeing —Bristol
- Customer service
- IT
- Communication skills
- Life insurance
Service Desk Analyst
Kanari —Royal Wootton Bassett
- Full-time
- Analysis skills
- Travel
- Communication skills
- Annual leave
- Sick pay
IT Service Desk Analyst
Alexander Mann Solutions (AMS) —Swindon
- £14.29 an hour
- Full-time
- Computer literacy
- IT
- Communication skills
2d
Senior Service Desk Analyst
Acacium Group —Bristol
- Full-time
- Hybrid work
- Software troubleshooting
- Employee assistance programme
Quick apply
(Senior) Software Engineer d/f/m
RWE Supply & Trading —Swindon
- Full-time
- Hybrid work
- Oracle
- AWS
- Travel

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Lead Service Desk Analyst

Rotork -
Bath

Quick apply

Job details

Full-time

Qualifications

Performance management
Continuous improvement
ITIL
IT support
ServiceNow
Leadership
Communication skills

Full job description

Job Description

Join us as a Lead Service Desk Analyst, where you’ll play a key role in supporting and guiding a high-performing support team delivering exceptional IT service across a global organisation. Reporting to the Global Service Desk Manager and acting as the senior UK- based technical escalation point for global day-to-day Service Desk matters, you’ll combine hands-on technical expertise with strong leadership to keep operations running smoothly, support strong operational performance and contribute to continuous improvement—all while ensuring best-in-class service aligned to ITIL standards and SLAs.

What You’ll Do

Lead, mentor, and support a team of Service Desk Analysts, acting as the senior escalation point for complex issues
Support the day-to-day coordination of Service Desk activities, ensuring smooth delivery aligned with ITIL 4 best practices.
Support workload coordination, prioritisation, and ticket flow to help the team meet SLAs
Drive a culture of accountability, collaboration, and customer-focused support
Work closely with the Global Service Desk Manager to support consistent standards, tools, and performance expectations.
Use ServiceNow and reporting insights to identify operational improvement opportunities and support better day-to-day service delivery.
Identify trends and contribute to continuous improvement, automation, and knowledge-sharing initiatives.

Qualifications

What You’ll Bring

Proven experience in a Service Desk or IT support leadership role
Strong technical troubleshooting skills with a hands-on approach
Knowledge of ITIL frameworks and service management best practices
Experience leading a team, including performance management and development of direct reports.
Experience with ServiceNow (or similar tools) and performance reporting
A passion for continuous improvement, team development, and delivering excellent customer experience
Strong communication and stakeholder management skills

Why Join Us?

Be a key player in shaping global service delivery standards
Work in a collaborative, fast-paced environment with real impact
Opportunities to drive innovation, automation, and service improvement

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.

Quick apply

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help desk analyst jobs in melksham, wil

Lead Service Desk Analyst

IT Support Analyst Apprentice

IT Service Desk Analyst

Service Desk Analyst

IT Service Desk Analyst

Senior Service Desk Analyst

(Senior) Software Engineer d/f/m

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