Guest experience leader Work, Jobs in Melsonby, Nyk (with Salaries)

Front of House Manager
Bannatyne —Darlington
- £13.90 an hour
- Weekend availability
- Customer service
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
SPA LOUNGE SUPERVISOR
Grantley Hall —Grantley
- Hotel
- Communication skills
- Store discount
- Annual leave
Quick apply
13d
Hotel Duty Manager
Premier Inn —Darlington
- Up to £13.56 an hour
- Part-time
- Hotel
- Leadership
- Restaurant
- Employee discount
Quick apply
7d
HOTEL PORTER
Grantley Hall —Grantley
- £24,863 a year
- Hotel
- Communication skills
- Free parking
- Employee discount
Quick apply
BAR SUPERVISOR
Grantley Hall —Grantley
- £32,250 a year
- Bar
- Hotel
- Communication skills
- Store discount
- Annual leave
Quick apply
General Manager
KFC Teesside - Park Drive —Thornaby on Tees
- £36,000 - £38,000 a year
- Full-time
- Restaurant
- Employee discount
BREAKFAST MANAGER
Grantley Hall —Grantley
- Hotel
- Supervising experience
- Leadership
- Store discount
- Annual leave
Quick apply
RESTAURANT MANAGER - THE ORCHARD
Grantley Hall —Grantley
- Weekend availability
- Hotel
- Restaurant experience
- Communication skills
- Store discount
- Annual leave
Quick apply
13d
Receptionist
Hotel Indigo Durham —Durham
- Part-time
- Bar
- English
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
2d
Assistant Manager
KFC Teesside - Park Drive —Thornaby on Tees
- Full-time
- Restaurant
- Employee discount
RESTAURANT HOST
Grantley Hall —Ripon
- £24,863 a year
- Hotel
- Restaurant experience
- Communication skills
- Free parking
- Employee discount
Quick apply
BARTENDER
Grantley Hall —Grantley
- £12.75 an hour
- Bar
- Hotel
- Communication skills
- Free parking
- Employee discount
Quick apply
Food & Beverage Assistant
Hotel Indigo Durham —Durham
- £12.71 an hour
- Part-time
- Bar
- Customer service
- English
- Free parking
- Employee assistance programme
Quick apply
4d
HOUSEKEEPING SUPERVISOR
Grantley Hall —Grantley
- Hotel
- Communication skills
- Store discount
- Annual leave
Quick apply
HEAD BARTENDER
Grantley Hall —Grantley
- £31,000 a year
- Hospitality
- Bar
- Hotel
- Free parking
- Employee discount
Quick apply
LINEN PORTER
Grantley Hall —Grantley
- £12.75 an hour
- Hotel
- Communication skills
- Free parking
- Employee discount
Quick apply
HOUSEKEEPER
Grantley Hall —Grantley
- £12.75 an hour
- Hotel
- Communication skills
- Free parking
- Employee discount
Quick apply
Service Supervisor
BaxterStorey UK —Durham
- £13.45 an hour
- Full-time
- Hospitality
- Café
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
LAUNDRY ATTENDANT
Grantley Hall —Grantley
- £12.75 an hour
- Hotel
- Communication skills
- Free parking
- Employee discount
Quick apply
CHEF DE PARTIE - BANQUETING
Grantley Hall —Ripon
- £31,000 a year
- Hotel
- Kitchen experience
- Free parking
- Employee discount
Quick apply

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Front of House Manager

Bannatyne -
Darlington

Apply Now

Job details

Permanent
£13.90 an hour

Benefits

Annual leave
Employee assistance programme
Gym membership
Flexible schedule

Qualifications

Customer service
Team management
Financial acumen
Communication skills

Full job description

Front of House Manager

Location

Darlington

Department:

Front of House / Reception

Job type:

Permanent

Salary:

£28,912

Job ref:

085190

Published:

24 days ago

Job Title : Front of House Manager
Hours : 40 per week
Rate of Pay : £13.90 per hour
Location : Darlington

Bannatyne is synonymous with providing exceptional fitness and wellness experiences across the UK. Our state of the art facilities and commitment to high standards make us a leader in the industry. We are currently seeking a dynamic and enthusiastic Front of House Manager to join our team and ensure members and guests receive the highest level of service.

Our Perks:
B-Fed - complimentary lunch or breakfast.
Flexible schedule.
28 days annual leave increases with tenure.
Free gym membership.
Complimentary gym membership for another person (after 2 years service).
Discounted Spa Treatments - 30%
Discounted Spa Goods - 20% ELEMIS Products.
Discounted Meals and Beverages - 50% cafe/bar.
Career & Personal Development training.
Mental Health, Well-Being and EAP Services.
Length of Service Awards.
Staff Awards and Bonuses.
Discounted entertainment and shopping.

A typical day in the life of a Front of House Manager:
Lead, train and motivate the front of house team to provide outstanding customer service.
Required to perform Duty Manager duties such as being a key holder, and having responsibility for unlocking/locking the building if the DM is closing/opening the club. Along with assisting with crisis management.
Manage staff schedules, ensuring adequate coverage at all times.
Conduct regular performance reviews and provide ongoing coaching and support to team members.
Ensure that all members and guests are greeted warmly and assisted promptly.
Handle customer inquiries, concerns, and complaints efficiently and professionally.
Create a welcoming environment and ensure the front of house area is always clean and organised.
Oversee the daily operations of the front desk, including managing bookings, processing payments and maintaining accurate records.
Monitor and manage front of house supplies and inventory with revenue targets.
Ensure compliance with health and safety regulations and company policies.
Develop and implement strategies to enhance member engagement and satisfaction.
Organise and participate in member events and activities to foster a sense of community.
Assist with budgeting and financial planning for the front of house operations.
Promote club programs, services, and events to members and guests.

What we are looking for:
Previous experience in a supervisory or managerial role within customer service or hospitality environment.
Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Exceptional customer service skills with a focus on creating positive experiences.
Good organisational and multitasking abilities.
The ability to establish rapport, build trust and demonstrate credibility.
Basic financial acumen and experience with budgeting and reporting.
Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.

It would be desirable if you were proficient in using computer systems and software including CRM Systems.

Why Bannatyne?
At Bannatyne, we are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Front of House Manager, you will have the opportunity to lead a dedicated team, provide exceptional service, and contribute to the overall success of our club.

We offer competitive compensation, opportunities for professional development and a supportive team culture.

If you are passionate about customer service and eager to make a difference, apply today and become a valued member of the Bannatyne family!

Apply Now

Refine Your Search

guest experience leader jobs in melsonby, nyk

Front of House Manager

SPA LOUNGE SUPERVISOR

Hotel Duty Manager

HOTEL PORTER

BAR SUPERVISOR

General Manager

BREAKFAST MANAGER

RESTAURANT MANAGER - THE ORCHARD

Receptionist

Assistant Manager

RESTAURANT HOST

BARTENDER

Food & Beverage Assistant

HOUSEKEEPING SUPERVISOR

HEAD BARTENDER

LINEN PORTER

HOUSEKEEPER

Service Supervisor

LAUNDRY ATTENDANT

CHEF DE PARTIE - BANQUETING

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