Customer support & client services occupations Work, Jobs in Melton, Sfk (with Salaries)

Customer Support Service Centre Advisor - FTC
HTG Trading Ltd —Great Blakenham
- £26,436.80 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Sick pay
Quick apply
4d
Customer Service Representative
Call Assist —Colchester
- £10.85 - £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
Customer Experience Officer
Suffolk County Council —Ipswich
- £25,185 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- IT
- Annual leave
6d
Telephone Adviser
Infinite Energy Solutions uk LTD —Colchester
- £15,000 - £60,000 a year
- Temporary
- Microsoft Word
- Microsoft Outlook
- No experience needed
Quick apply
4d
Client Support
Miller Insurance Services —Ipswich
- Microsoft Office
- Travel
- Annual leave
13d
Customer Service Advisor - Nights/Part-time
Cloud —Colchester
- £12,722 a year
- Part-time
- Remote
- Customer service
- Communication skills
- Life insurance
Quick apply
Customer Service Advisor - SZC
First Bus —Ipswich
- £27,000 a year
- Customer service
- Microsoft Office
- Driving
- Employee assistance programme
Night Customer Services Administrator - 4on / 4off
Maritime Transport —Felixstowe
- Full-time
- Microsoft Excel
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
4d
Customer Service Coordinator
Smurfit Westrock —Diss
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
10d
Junior Service Delivery Manager
Ericsson —Ipswich
- Computer Science
- Engineering
- English
Customer Service Representatives
Sodexo —Colchester
- £12.92 an hour
- Weekend availability
- Hospital
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
2d
Training and Helpdesk Coordinator
Praxis42 —Ipswich
- £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
5d
Team Leader - Financial Lines & Construction
AXA —Ipswich
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Commercial Customer Account Manager
Luxion Sales Limited —Colchester
- £27,976 a year
- Full-time
- Hybrid work
Business Support Specialist – Cargo & Specie
WTW —Ipswich
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
8d
Energy Operations Executive - 12 month FTC
SmartestEnergy —Ipswich
- £28,000 - £30,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Customer Service Agent
Prolog Fulfilment —Sudbury
- £12.71 an hour
- Full-time
- English
- Microsoft Office
- IT
Quick apply
2d
Product Support Manager
Textron Specialized Vehicles —Ipswich
- Full-time
- Schematics
- Engineering
- Travel
- Annual leave
- Employee assistance programme
12d
Customer Service Coordinator - Part Time
PPG —Stowmarket
- Part-time
- Customer service
- Microsoft Office
- IT
Quick apply
Workforce Management Manager
Fred. Olsen —Ipswich
- Full-time
- Leadership
- Communication skills
- Employee discount
6d

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Customer Support Service Centre Advisor - FTC

HTG Trading Ltd -
Great Blakenham

Quick apply

Job details

Full-time | Fixed term contract
£26,436.80 a year
4 days ago

Benefits

Free parking
Company pension
Company events
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Numeracy
IT
Communication skills

Full job description

Customer Service Support Centre Administrator (Maternity Cover)

Fixed-Term Contract – Expected until approximately February/March 2027, or until the substantive postholder returns from maternity leave and a satisfactory handover has been completed.

Location: Claydon Business Park, Great Blakenham, Ipswich
Hours: 40 hours per week (8.30am-5.00pm - some flexibility on start/finish times) plus 1-in-5 weekend rota
Salary: £26436.80
Reporting to: Customer Service Centre Manager

About the Role

Are you passionate about delivering outstanding customer support? Do you thrive in a fast-paced environment where no two days are the same?

We're looking for a Customer Service Support Centre Administrator to join our dynamic team and be at the heart of our operations.

As the first point of contact for our customers, you'll play a key role in delivering a prompt, professional and friendly service. You'll handle enquiries, coordinate service requests and ensure issues are resolved quickly—often on the first call.

If you enjoy multitasking, problem-solving and working both independently and as part of a team, this could be the ideal role for you.

What You'll Be Doing

Handling incoming customer calls, service requests and parts enquiries with confidence and care.
Providing clear, professional advice to both internal and external customers.
Keeping customers informed with accurate ETAs for engineers and parts deliveries.
Planning appointments for maintenance visits, repairs and installations, ensuring customers are kept informed of progress and status updates.
Inputting and managing data within internal and customer service systems.
Coordinating engineers' workloads and supporting the achievement of service KPI response targets.
Monitoring parts dispatches and returns to keep operations running smoothly.
Processing payments securely for non-account customers.

Day-to-Day Responsibilities

Delivering exceptional customer service with empathy and professionalism.
Managing busy workloads while maintaining accuracy and attention to detail.
Supporting a 1-in-5 weekend rota (with enhanced pay).
Learning our equipment range and assisting customers with parts enquiries (full training provided).
Undertaking other reasonable duties appropriate to the role as required.

What We're Looking For / Essential Skills & Experience

Strong IT skills, including Microsoft Excel, Word and Outlook (full training provided for internal systems).
Previous experience in a customer service or service-based environment.
Excellent communication and interpersonal skills.
Ability to remain calm under pressure and meet deadlines.
Strong attention to detail and accuracy.
Solid literacy and numeracy skills.
Ability to work independently while contributing positively to a wider team.

Personal Attributes

You'll thrive in this role if you are:

Customer-focused and committed to delivering excellent service.
Organised and able to prioritise competing demands effectively.
A proactive problem solver who enjoys finding solutions.
Flexible, adaptable and willing to learn.
Resilient and confident working in a fast-paced environment.
Positive, professional and approachable.

Why Join Us?

Be part of a supportive and collaborative team.
Full training and ongoing support.
A varied and rewarding role where your contribution genuinely makes a difference.
Company pension scheme (subject to eligibility).
Free onsite parking.
Company social events.
Wellbeing support initiatives.
Free period products.

Equality, Diversity and Inclusion

We are committed to creating an inclusive workplace and welcome applications from all suitably qualified individuals.

Contract Information

This position is offered on a fixed-term basis as maternity cover and is expected to continue until approximately February/March 2027, or until the substantive postholder returns from maternity leave and a satisfactory handover has been completed.

Pay: £26,436.80 per year

Benefits:

Company events
Company pension
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer support & client services occupations jobs in melton, sfk

Customer Support Service Centre Advisor - FTC

Customer Service Representative

Customer Experience Officer

Telephone Adviser

Client Support

Customer Service Advisor - Nights/Part-time

Customer Service Advisor - SZC

Night Customer Services Administrator - 4on / 4off

Customer Service Coordinator

Junior Service Delivery Manager

Customer Service Representatives

Training and Helpdesk Coordinator

Team Leader - Financial Lines & Construction

Commercial Customer Account Manager

Business Support Specialist – Cargo & Specie

Energy Operations Executive - 12 month FTC

Customer Service Agent

Product Support Manager

Customer Service Coordinator - Part Time

Workforce Management Manager

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